iPhone help required

I dropped my phone and it died. First I thought it was the battery, but when I checked to a repairer, they said that the phone is “dead,” and that there’s nothing they can do about it. I just need to back it up and restore the data to a new phone. The guy explained that it has something to do with the “board” which i assume is the motherboard or the logic board. Also, he tried to connect the phone to itunes and it says that the phone is in recovery mode.

iPhone helpI had an old iPhone that stopped working around December last year as my contract ran out anyway I upgraded to a new one, I recently tried to use this phone again to get photos off of it and updated it to the iOS it needed but after I had done that I found a lot of my photos were missing and couldn’t be found on iCloud anymore, I’ve asked around a bit and been told that it’s likely I’ll never get them back as the update would have overwritten the data, these pictures are really important to me as a lot of them are of family and was wondering if you think there’s a solution to this and maybe I could drop the phone off at some point if you think the pictures are salvageable.

I took my iPhone 6S to Apple in London as it doesn’t power on and they recommended me contacting a data recovery company to retrieve the data stored in the phone. They said the problem was most likely the battery needed replacing. Could you help me recover my data?

I have a water damaged iPhone se that was not responsive so I sent it to another data recovery company. I have just been told they are unable to retrieve the data. All I am after is my photos. I am desperate

I have an iPhone 6s plus stuck in recovery mode from a failed attempt to downgrade from the ios11 beta to iOS 10.3.3. I am looking at options to recover some photos taken in the last 2-3 months before I restore.

Read More

Hard drive / phone troubleshooting

I have a laptop, which has died and an external drive with a damaged disc and would like to recover the data off both (reviving the laptop if possible?).

I have a WD My Passport that is not registering when I plug into my or other laptops. It appears to have a slightly crack in the casing, which I think happened when it was in a drawer.

I’d like to enquire about some data recovery services please.
I have a 500GB WD Passport external USB drive which as of yesterday evening stopped being able to be accessed. It actually only has about 20GB of data on it When connected the blue light comes on (steady state), the drive starts up but after a few seconds it stops and the light begins to flash and there is no recognition of the drive from my pc. I’ve tried changing the cable, I’ve tried getting access from various pc’s and a MacBook without any joy.

128Gb SSD laptop hard drive failure

640GB internal SATA laptop drive failed. Drive makes initial attempt to power up but a clicking sound is audible and is not detected when using an USB SATA adapter on another laptop.

iPhone 7 is completely dead, will not power on at all after being dropped on a stone floor. Replacement battery and charging dock hasn’t made a difference. I’m not bothered about being able to use the phone again but the data (photos and videos) stored on there are priceless. I’m based in Leeds, please advise

iPhone is pretty broke, screen totally broke/cracked, front screen is also lifted off, won’t charge, won’t turn on.
Would like to retrieve data from phone if possible?

I have a samsung galaxy A3 that has been dropped, it wont turn on and the screen is blank . I have connected it to a computer but it does not recognise the phone. I would like the all photographs and contact numbers retrieved if possible. The phone is old so i am not bothered if the phone is no good after.

Iphone6 – When I turned it on it goes into a white screen with the apple logo and after 1 minute it will switch off. Seems there is a problem with the motherboard. I will like to recover the information.

Read More

Of Western Digital Problems

We’ve been having a lot of enquiries about Western Digital hard drives lately – we asked hard drive experts Data Clinic to take a look.

WDC Western Digital logo

I have an old Western Digital external drive that sounds like it spins up, with a blinking light, but is not recognised by my Macbook. I don’t believe it was dropped but I lost the power supply to it when I was burgled so cannot be sure. I bought it in 2009/2010 and it lived a relatively pampered life until the burglary in 2011. It has a lot of sentimental files on it so I’m hoping they can be recovered.
How much do you estimate it would be to save my poor black brick?

I’m not sure is the hard drive type marked correctly. I have very big problem with my WD MyBook Live 3Tb. Few days ago it stopped connect with network (it works with router only as cloud). I took it out of the case and I tried to connect disc by sata/usb adapter, but it doesn’t work. Now when I trying to switch onthe disk I see the red light only (I checked in manual and it means:
– disk SMART failure
Data Volume does not exist
System Volume does not exist
System thermal shutdown
– Unsupported drive detected)
I understand my disc died, but I would like to find out is any chance to data recovery and what is the cost?

I have a QNAP RAID array comprising 5 HDDs (QNAP model and HDD spec unknown at this point as I am not with the NAS now). The red status light is flashing and one of the HDDs has no green light above it. Data is still accessible. I would like to replace the HDd and rebuild the RAID but am worried about losing data.

I am facing issues with my Toshiba Satellite L50B laptop, when turning it on, it requires to fill in a number of setting info including date, time, country of residence etc. I believe its a WD Western Digital dirve and after filling this info it restarts requiring again the same info. Is this something that you deal with, if yes what is the price and when can I pop in to your office?

Its a Integral V Series 240 GB SATA III Solid State Drive, 2.5 Inch drive, with Windows 10 OS. I’ve been running it fairly continuously for approx 5 months, with some restarts for OS updates, but with little downtime. I’ve never had any issues with the drive at all until the other day when I powered down the OS to move the computer. It failed to turn on afterwards, and the motherboard failed to detect the drive at all. I tried another drive on the same SATA data and power cables, which was detected successfully. I tried the other SATA data connections and another power cable and the Integral drive is still not detected.
I know you need to see the SSD before you can tell me anything specific, but can you give me a likely cost range so I can figure out if its worth me recovering the data to something like a Western Digital hard drive?

Read More

Seagate HDD Not Showing Up

I have a 4TB external hard drive. I have removed the casing and the chip, and plugged a SATA to USB connector into it. The hard disk starts for about 10 seconds, I can hear a repetitive pattern involving a couple of clicks. It’s repetitive so I presume it’s attempting to do something but something mechanical is stopping it from going any further; then when the machine realises it’s not getting anyway, it powers off. My Mac detects a device, but I suspect this is the boot drive on the HD as the volume is only 4gb, and it’s not initialized. There’s about 1TB of data stored on it – just photos. We need them recovering please, could you please provide a quote, and whether I would need to provide an empty hard drive for the data to be recovered onto?
Other than using Disk Utility on Mac, I have also tried to access the drive through Ubuntu, and DiskWarrior. Neither work. The hard drive does not spin, other than for the initial 10 or 15 seconds or so.
The make of the hard disk is Seagate: Backup Plus (4TB) – it’s a 2.5″ SATA and is just not showing up.
I have taken the case enclosing off it already.

seagate hdd

When I connect my hard drive to my mac laptop the blue light flashes continuously and you can hear it making a sound however, the laptop no longer recognises it. I have plugged in into another laptop and a desktop and the same thing happens. I also tried restarting my laptop etc.
It did drop out from my mac desktop and has been like this since. Desperate to recover all data on this hard drive. Could I have a little more info on your pricing and what is involved.

I have a small Seagate external hard drive. The computer recognises powers up the hard drive but is unable to see the patchway or read files. The drive keep making the same clicking noise.

4Tb Seagate:
The message came up: ‘The disk structured is corrupted and unreadable’.
I have run a chkdsk and a recovery programme. The files are there but I can’t access them.
Any help you can provide would be appreciated

Read More

Hard Drive Recovery at Risc

Here are the Risc Group we’ve seen several hard drives that have faults that have come into us for a data recovery:
I have taken my WD external hard drive to a local shop, as it was . After testing the device, I was told that it is completely dead. I have import items on the Buffalo external hard drive that I need.
Please let me know if this can be fixed?
I note that you are also based in Haringey

windows vistaSeagate Barracuda 7200.9 400GB hard drive – running Windows Vista, fails to start – IT consultant relative attempted to retrieve data but concludes that there is a physical problem with hard disc.I would like to recover Documents, photos and possibly outlook files.
also have a freecom external hard drive (model SSLBBB) which no longer works – would like to recover photos from it

On Saturday evening I used my 1tb WD My Passport and it worked perfectly fine. Safely ejected it.
Sunday morning I plugged it in again. Was not recognised on my laptop. Was not recognised on my friends’ laptops.
Monday was recognised on a PC. I tried to copy the files. After a while, it stopped responding and it is not recognised again.
I have my 5 years portfolio there, 800GB.
What can I do?

Dropped harddrive and now it cannot be recognised. Also made clicking noise when I plugged it in. Contain 700 GB of photos as well as files important to my PhD.

I have an encrypted hard drive of which has been extracted from a MacBook Pro 2012 model. I hope to be able to extract all files from the hard drive if possible. Is this something you can help with? I am based in the Scottish Borders. Not sure if its best to drop in to your Glasgow Office or send by post? Of course, this is providing you can help recovery the data.

Can images that have been deleted from iPhone 6s Plus (including from ‘deleted items’) and not backed up to iCloud be retrieved?

I have data in a HP-DDS-3 that needs to be converted into a DVD. Please can you let me know price and timescales.

Read More

Phones and recovering data

Here we have some examples of requests for data recovery from damaged phones, courtesy of http://phone-recovery.pen.io/.

I have a liquid damaged LG X Screen. The phone will not turn on. The damage happened at approx 3pm on Saturday 15/07/17 when the phone dropped into a portaloo. It was retrieved within 5-10 minutes. I left the device into my local repair shop at approx 5pm the same day (as soon as I got home). They have been in contact today to say the device cannot be repaired. I have a lot of valuable photos stored on the phone’s internal memory that I am desperate to recover. What are the chances of these photos being retrieved?

IPhone 6 dropped in water. Tried to turn off immediately before putting in rice. Accidentally reset instead of turn off. After 3 days in rice, it won’t turn on at all even when plugged into power. I just want to know if there’s any way of getting photos, notes or anything else off my phone?

Are you able to take data of a phone which does not switch on? iPhone dropped in water, trying to see if I can recover any of the data on it. I am based in Reading, Berkshire.

i factory reseted my windows phone accidentally. can the photos be restored and how much that wil cost me

I took my phone out of my pocket today to find nearly all the apps had gone from the desktop (including those within folders). I can’t see if my photos and videos have gone too because my photo viewer has also gone, as well as the ‘files’ folder. New text messages aren’t showing up. If I go to app manager all the apps say 0.00kb. Worried I’ve lost my photos and videos.

Broken phone screen means no way of unlocking phone. Phone still turns on and is responsive in parts but unable to use it at all. Phone is an LG. Would be amazing if you could recover data especially photos as this happened on the last day of holiday!

Can not unlock my phone – Samsung galaxy S 19000 want my photos off it please.

Read More

HDD Goes into Recovery but no further

I have a problem with Windows Boot Manager –
Windows has encountered a problem communicating with a device connected to your computer.
Status : 0xc00000e9

I have a Toshiba DT01ACA100 HDD 1TB where the pins on the PCB for the power have burnt. Is there anyway that you can replace the PCB and get the disk working again.

We have a customer who has had their PC reimaged, and we have subsequently discovered there was 2.5 years of work stored on the C drive. Could you provide some indicative pricing for a recovery attempt?

I have a WD Passbook external SSD hard drive. 500gb. Recently this has stopped working. I connect it to my PC, the power light comes on but the PC does not recognise the external drive. I have tried different PCs and different leads to no avail. Is this something you may be able to help with?

Dell Studio XPS Laptop. Coffee spilled on Key Board, The laptop will not switch on. I would either like the
machine repaired or MS office docs recovered together with photos.

My external hard drive is making very strange noises. I’ve just moved house so it probably has been dropped at some point. My laptop now will not even pick up that the drive is attached.

The USB-Hard drive port in the actual hard drive has disconnected whilst trying to remove the connecting wire.
I can no longer connect or access the device’s contents.
Help with this would be great

I have a toshiba external hard drive. It can’t be read by any device (linux fdisk -l won’t recognise it). I’m afraid the read head is malfunctioning even though it has a tilting light. How much would it cost me to have it fixed?

Read More

Recovering lost information

We all hate it when we lose data, sometimes we have a backup so it’s ok, other times we don’t and that when the services of a data recover company come in handy. This post is about recovering lost information – otherwise known as data recovery. To find out more about what data recover is and how it works, go to a site like http://www.recover-deleted-data.co.uk/ which will give you a good and clear explanation.

Examples of data recovery requirements:

searching for missing filesHard drive will not show up on any computer. It has power when connected via USB data cable and can hear the whirring of the power but still not loading on computer or laptops. Have tried multiple computers.

Issue with my external hard drive. Computer recognises the drive but Will not transfer files. Files disappear. I dropped the drive so I fear this was the issue. Currently no clicking sound.
Can I get a quote for how much this may be to repair?

I shorted my old seagate hard drive by powering it up using a higher voltage ac adapter (my laptop one – stupid I know!). I’ve blown the circuit but the disc seems okay.

External HDD not working:
-Maker
I-O data Device, Inc.(Japan)
-Model Number
HDPS-U250
-Problem
My PC does not recognize the HDD.
Although the power lamp of the device is on so seems the devise itself is not completely broken.
Checked the “Device Manager” but the HDD is not recognized.
I have also changed the USB cable but still get the same result.
I would like to recover the data inside the devise.
I have realized such problem when I try to use it recently first time in few months.

My Seagate hardrive having been dropped on the floor,will now only beep intermittently once connecting to my TV and will not function…it does not show it be recognised by the TV its self and offer a connection option on-screen.

My Computer stopped recognising my 32GB SanDisk Ultra 3.0 USB.. The small blue light still lights up when plugged into the computer but it’s not recognised. I’ve tried plugging it into a different computer and it still can’t recognise the USB. It shows no physical damage, and it’s in good condition. The files inside the USB are very important to me and I’d like to recover them all safely.

Drive fell from desk onto floor whilst in a portable drive caddy. Windows Disk Management now sees it as an Unitialized Drive. Drive does not sound normal spinning up – sounds like the heads are stuck.

Read More

Help Required with Seagate Drives

Can anyone help me with the following problems? I’ve got a few Seagate hard drives that don’t work and I need the data off of them.

I have a PC that stopped booting up, the primary boot disk was an SSD and the secondary disk was a Seagate Barracuda 2TB (ST2000DM001). After checking further, the PC problem seemed to be an issue with the Seagate disk (if I disconnect the Seagate then the PC works fine). When powering the computer on with the seagate plugged in, it makes a clicking sound. I can’t actually hear the disk spinning up so I’m not sure if it’s just a problem with the PCB or not. The disk should be in excellent physical condition. It’s probably about 5 years old and has been in a fixed installation PC that hasn’t ever been moved since the initial installation. I’m very hopeful that you’ll be able to recover data.

Seagate hdd

External harddisk – when connecting to computer with USB-cable light is activated and you can hear it spin. But you are unable to access it on the computer. Do you think it will be recoverable, and what is estimated price?

I can see the files but I can´t copy them. A message like “The file X is in use and you can´t copy it” appears and it stops the copy.

Seagate external hard drive 3tb.
Grandson plugged in wrong power supply, which I found smoking.
Hard drive did not smoke, or get hot. However, it is now dead.
I assume it’s pcb fuse/diode has been damaged.
Can you repair?

A seagate expansion drive 1tb – The hard drive makes a beeping when connected to a computer – which sounds similar to sounds made when the heads break off/get stuck in other harddrives(a Google search indicated this to myself.) I’m looking for a quote please for the estimated cost of repairing this drive.

I am wondering if you can recover the data from an external USB stick? The casing is off the USB stick, and only the main logic board and chips remain. These parts are intact. I can send an image if it helps?

So if anyone can help – please let me know.

Read More

Nokia, Samsung, HTC, iphone Data Recovery

nokia lumia 1020My wifes Nokia Lumia 1020 turned itself off earlier in the week and will now not turn on at all. There is no SD Card slot, only an internal eMMC chip as I understand it.
We would like to try and recover images from the internal memory if it is possible. There are images on there of our daughter from when she was born (Unfortunately the nappies & feeds came before the backup).
Any help would be appreciated.

I have a Samsung galaxy s6 Edge with water damage and wish to retrieve the photos from it. The screen does not work. The battery works but only when plugged into socket supply; I.e. it does not work when plugged into laptop. The phone is insured however I am worried that the data recovery process will void insurance? Any advice would be greatly appreciated. Please respond via email (for obvious reasons I do not have a phone at the moment)

I want to retrieve delete messages and Whatsapp messages from HTC mobile phone from December 2015 until now.. I also want call log but only from Feb 2017 until now. Received and calls made please. Any deleted pics too if possible.
Can you let me know if this is possible.

I irreperably damaged my Samsung Galaxy S6 by dropping it in a toilet.
I took it to a phone repair service, however they were unable to fix it. They didn’t tell me what was wrong with it, but did say it may be possible to recover data from it.
I would like, if possible, to receive a quote for how much this would cost.
Also, how would the recovered data be stored, and how would I go about copying it to a new phone?

I have an iPhone 6S. My phone has undergone water damage (when I dropped it into the toilet. It is actually still functioning pretty well as a phone, but the water damage corroded the charging port, so it is just permanently out of battery. To make things worse, I put the phone in rice and a grain has gotten stuck in the charging port, so I can’t even try to retrieve data conventionally.
I’m sure the data can be retrieved as the phone is still functioning, it’s just out of battery.

The phone stopped working and would’nt turn back on I am interested in retrieving the photos from the device and was wondering whether you would be able to provide a quote.

Phone won’t switch on and nothing shows up when plugged into computer

My phone is bust and I have to send it away but am unable to back it up as it won’t register on any computer I have tried. I really need the data from it, could you please advise?

Read More