Critical Process Has Died – Hard Drive Recovery

My hard drive was replaced last week but on the old one there are documents I would like to retain. I could enter my password as usual but nothing happened after that and a system recover was not possible. I did get a message saying a ‘critical process had died‘.

I have about 1 TB of files on an external hard drive that can not get power. It worked 3 weeks ago when i last did an update. I should mention this was in Nottingham and the power sources is fit for USA electrical outlets. I moved to the UK, tried attaching a UK adapter and no luck having it run. Sometimes you may hear a motor running and then you realize the electronic device is not fit for a different voltage and it stops. there was none of this. just quiet from the beginning. i have no way of checking what the problem could be now that im in the UK. my hard drive does not show a voltage range or process either. is the plug adapter just not appropriate or did i break it.

Nottingham

Seagate external hard drive beeps when plugged in and no data is transferred. When googles it appears the motor may be stuck. The hard drive has died and contains data for my teacher training year so it would be very useful to be able to recover the data or fix the drive.

I have a WD External Desktop Hardrive but the USB connection port is broken. The IT department at my school tried to fix the broken port but could not. The data on the hard drive is still there and it’s critical that I recover the contents. They tried placing the hard drive in another casing but as the data has some kind of protection / encryption they cannot get to it. Are you able to recover this data?

My Sony Xperia Z1 Compact has completely stopped working and I need to retrieve very important critical data from its internal storage. I have replaced the battery with a new one but nothing works.

2 x HDD Disks are from a Stora NAS drive both failed, set up as raid. Disks still spin up but cannot read them or access them. Have tried using aftermarket disk mount without success. Would like to know if you have hardware to enable reading of these disks and an approximate cost to recover data. Both discs are 1TB with about 500-750MB used. I saw an error telling me an important process has died – I need hard drive recovery – it’s critical that I get the data recovered.

I had some water damage over my MacBook Air (2013). Apple has put the storage into a safety bag, but did not comment on its condition. Wonder if your team can have a look to see if there are any issues / what it will cost to recover?

I have a Hitachi 5K250 160Gb (model number HTS542516K9SA00), with clicking noises, that is not readable.
Another company told me it’s impossible to recover data, as it is a mechanical issue. HDD was not open on this process.

I have a Buffalo Terastation showing multiple HD failures. I has a little data on it I think that I would like to keep.

I have a Lacie 2TB thunderbolt external drive that crashed. I have tried several recovery software programs but none are able to access any data from the drive. My Mac isn’t able to mount the drive- but after 15-20 min I get a message saying “the drive is unreadable- IGNORE FORMAT EJECT” I would like to know if it might be possible to recover 2 folders from this drive from one partition on the drive- I don’t need all of the data and what this would cost? I am located in Shoreditch

I was in Nottingham and one place I visited the lift doors opened to a yawning gap and in fright I dropped my bag – it fell down the shaft with my and my girlfriend’s phone plus a few other things. My phone and hard drive died so I took the brunt of it and long story short the mother board is damaged and ‘beyond repair’. Apple store says. Any suggestions if it’s possible to retrieve data / photos off of it? I really want the critical process data ie. the What’s App messages and photos from last few months – last backup to iCloud was in February (as it was full) so since then it’s just been on iTunes, on the phone. A friend of mine suggested contacting you. If you think it’s a no can do then please let me know. I can’t set up my new phone until I know as I’ll have to reset my iCloud and will lose all my other data. This is my Mum’s phone number as I don’t have one at the moment – email is best at the moment.

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Data Recovery in Sheffield

QNAP Data Recovery Sheffield
I have a QNAP TS-212 that I used to store music, photos and films for streaming around the home. I think we may have had a power cut a week or so ago and ever since the NAS hard drive has stopped working. The status light is flashing red and green – I have tried resetting but the issue has not resolved. I am in Sheffield, West Yorkshire.

SheffieldRecover Verbatim Hard Drive
Left the hard drive overnight to copy folder with movies from laptop and when woke up in the morning hard drive was shut down. All setup was left on the carpet so the hard drive has overheat itself and die. Now when i plug in to laptop it all starts like it should, HDD starts spinning, click once and stops that’s it. Laptop can’t see the HDD.
Verbatim 47512 1TB (review here).

Data Recovery Seagate – Sheffield
i have seagate expansion hdd (2tb). i the drive has stopped spinning and i think the it got knocked somehow. even the power light doesnt come on. its where i have all the kids stuff on, so i really need your help – drive is in Sheffield (Woodhouse).

External Harddrive Seagate Barracuda 7200.11 1 Terrabyte. Drive was removed from a Maxtor box. Looking for quote to recover files on drive

Tablet Repair
May I ask if you offer to fix computer/tablet (Asus T100H). It seems to the battery faulty – I tried to fix it by myself but It wasn’t a succes. I have bough the right one. And how much it might cost for it ?

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Samsung and Lacie Hard Drives

Here a some of the hard drives that have come into our Birmingham offices for data and file recovery in the last couple of months. The cost of data recovery is usually between £350 and £650 and depends largely on the type of fault the hard drive has.

Samsung Data Recovery
quayside tower, birmingham, home of data recoveryI have a Samsung laptop hard disc model HM321HI that appears to no spin up and a high pitched clicking sound is only coming from it. Are you able to recovery data from this type of device and what are your charges? I am in Staffordshire but can come to Birmingham if needed

Although it’s been a year since the Samsung hard drive was taking ages to be recognized by my laptop, it was working. However I had to turn the cable to a specific position other wise it would disconnect. 2 months ago I dropped it while it was standing on the desk and since then it will not be recognized, also found a repetitive mechanical sound instead of a running fan sound. I took it to repair shop and they said they cannot make it work.

Lacie Data Recovery
LaCie d2 Quadra Hard Disk 2TB smell of burning, then wisp of smoke coming out the back… switched it off. Do you have an office in Hereford and Worcester or do I drive to Birmingham?

I have a LaCie “big” 4tb drive (although I believe the internal drives are Seagate). It seems to have a mechanical failure as there is a clicking noise on start-up and then the drive is not accessible.

PC wouldn’t boot up – when I inspected it, the hard drive was making some mechanical clicking sounds on boot. I used the PC’s built-in recovery tools to perform a test on the hard drive, and it was showing read errors from a number of blocks – I didn’t continue the test to see how many blocks were unreadable in case it caused more damage. I’ve taken photos of the self-test screen, if they are useful: https://photos.app.goo.gl/qQaqe67ra1NTIWAk2. It’s a Lacie hard drive.

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Data Recovery in Birmingham

On a recent data recovery ‘open day’ at Quayside Tower on Broad Street in Birmingham, lots of people turned up with their broken hard drives looking to get their data recovered. Here are some of the examples we saw:

  • I have an 8 year old desktop pc, the motherboard is ASUS P6tD Deluxe
    Setup with 2 x WD 300GB RAID 0, with C: vol as 100GB and E:500GB. The RAID controller is in the link below.
    https://www.asus.com/Motherboards/P6TD_Deluxe/specifications/
    As far as I am aware the motherboard is faulty and the disks are intact with the RAID header information. This person came from the centre of Birmingham. I plugged my hard drive into a university computer and it wouldn’t recognise it at all, on several computers. So when I got home I tried it on my laptop and it recognised it but I could not access it. I tried restarting my laptop and updating the driver but it said it already had the updated version. This person caught the train in from Wolverhampton. Replaced hard drive after blue screen appeared on laptop and the hard disk contain some indispensable data. How much will it be to extract what’s in the c drive?
  • Quayside Tower, Broad Street, BirminghamSeagate drives no longer working
    I dropped my powered 2TB Seagate external hard drive about a year ago and it’s not been powering on or working since… I’m not sure wether it’s a power problem or the hard-disk itself is scratched. I meant to do something about it sooner but saw most data recovery places were expensive and didn’t have the cash then. It has all my work on it from the past three years and I’d really love to get the data back or get it working again. D’you think this is something you’d be able to help with / take a look at? I’m just round the corner on Park Road so could drop it off some point soon if you’d be up for having a look at this. If it’s possible to communicate via email just now that would be great, I’m travelling today and won’t be on my phone much. This person drove from Nuneaton.
  • My Seagate Expansion 2TB external hard drive has likely suffered from a power surge. I have replaced the power supply adaptor, but the hard drive fails to spin properly and is not recognised by my laptop when plugged in.
  • Seagate Backup Plug suddenly stopped working after being plugged into computer overnight. The hard drive was not dropped, but the laptop was moved while the hard drive was plugged in. The light is still showing on the drive, however the drive is not spinning and not showing up on the computer. No error messages showing. No data been written onto disk since. Device taken to iSmash, who checked the connection and identified the issue was with the drive not spinning.
  • WD MyCloud RAID Recovery
    Harddrive is a WD My Passport Ultra. Dropped hardrive from my lap onto the floor. Now not recognised on my computer – makes a noise like trying to start up, a light flashes and then it stops. Won’t connect! I need data recovery from WD my cloud (RAID) drive
  • WD My Passport Beeps
    WD My passport keeps beeping. I would like to retrieve data from it.
  • WD Passport Air
    I’ve got a WD passport air that doesn’t get recognised by the computer. are you able to retrieve the data? Again, this person arrived from Birmingham and actually lives close to Broad Street.
  • Seagate SATA stops working
    My Seagate 3GB SATA hard drive has just suddenly stopped working. The unit spins up but it is no longer visible in Windows 10 or the BIOS. I have tried different cables but that did not work. I use the drive for storage only

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The Old (Data Recovery) Curiosity Shop

The Old Curiosity Shop is of course a book by Charles Dickens from 1841 concerning a shop that is full of odds and ends. I thought I’d write a similar post about hard drives and the need for data recovery.

Hard drives can suffer from all types of curious ailments and I’ve reproduced some of them below, with thanks for the hard drive recovery experts at Data Clinic in Manchester (near Halifax!) for their assistance in writing this post.

We are a Halifax computer shop and we have a problem accessing the data on a hard drive. It does not show up on computer when connected. ticking noise can be heard when it starts up and turns off. It may have been knocked about – possible cause of issue.

halifax, data recovery

Got a couple of old PCs which I can no longer operate due to not having the keyboard and mouse connectivity.
Just looking to retrieve any old photos/MP4 files from a couple of Samsung hard drives. I’m in Halifax.

Western Digital – my passport ultra
no apparent failure cause.
The drive first does not show up, after allocating it a letter. The drive shows up without its original name. When trying to open it, the entire computer slows down until the drive is unplugged. After unplugging it a error messages shows up with “impossible to access the drive”

Pin was stuck on hard drive as wasn’t detecting on disk manager. Pin moved to normal location. And now recognised but unaccesible as all data in RAW. CHKDSK wont run. Used easeUS recovery software , deep scan located files but unable to retrieve as programme seems to freeze after using. Any recommendation and what to do?

Samsung HM100UI 1TB 2.5″ FAT (I think)
No access to iTunes media files on drive. Drive just ‘squeaks’
Does not show up in Finder or Disk Utility

I have 2 external hard drives (brands: Samsung, Buffalo) which are not working anymore. Both of them have been through a lot of moving houses and one for sure has been dropped on the floor and not worked since. Neither of them make any noise when plugged into a computer, nor are they visible under My Computer folder.

Western Digital My Passport stopped working. Light on, shows on machine, but says access denied

SEAGATE HARD DRIVE IN A DELL PC. CAME UP WITH A MESSAGE HARD DRIVE ERROR CODE 2000-0142. HARD DRIVE HAS NOW BEEN REPLACED WITH A NEW ONE. CAN YOU HELP TO RECOVER THE DATA FROM THE OLD DRIVE?

Hard drive does not show up on device when plugged in after a knock, therefore not being able to retrieve any data. I think the disk has been damaged. does not make any noise or anything.

WD My Passport 1TB external USB HDD has died. Makes all the right noises and the access light flashes, but won’t show up on mine or my partner’s Mac.

As you can read from the above there are many problems that can befall a hard drive. If you are close to Halifax or Manchester and your hard drive develops a fault, speak to the guys at the Clinic, who will help you regain your data.

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Data recovery companies in Scotland

A recent hard drive problem caused me to loose access to my data. This put me in quite a panic as I was unsure what to do and didn’t know whether I’d ever get the data back? I didn’t even know if there were any Scottish data recovery companies – fortunately there are, please refer to my previous post about one in Glasgow. I’m just outside of Edinburgh so decided to take a drive across to Glasgow and get my data back. Whilst I was there they told me about some other data they’d got back for Scottish people and businesses.

Bonnie Scotland

No drive on Macbook
This enquiry was from Ayr, Ayrshire: When i insert my external hard drive on my macbook air laptop, it is appearing in the devices section on opening finder. However, the hard drive is not appearing when i click on Go and then click on computer. Additionally, even when i open the hard drive, the files are appearing on the screen but i am unable to open any file. I recently used my hard drive and it was working fine. Kindly advice with the procedure to resolve this problem and also the cost for the same.

Seagate HDD not reading
And this one from Perth: I have a Seagate backup plus external drive that stopped working. I took it out of the black casing in the hope I could add it to my computer to get the data from it but nothing works… I have also tried putting it in an external drive reader … not having any of it.
It is void of its casing but I still have the bits that enable it to be hooked up as an external… what are your thoughts on costing this job please? I have business items on the disk that I would hate to lose.

And finally this one came from Aberdeen: My computer would not boot up and the person I called out said the hard drive was at fault and beyond his ability to repair and therefore data was in his opinion unrecoverable He did suggest a data repair specialist like your self in Aberdeen.
He tried to fire up the hard drive with a USB Cable (in a USB caddy) and also inside another computer. Both times the hard drive starts to vibrate but quickly stops spinning.
The hard drive in question is a Toshiba MK3265GSX HDD2H83.

So including mine, there are 4 enquiries about data recovery in Scotland, one each from Edinburgh, Perth, Aberdeen and Ayr. And yes, I got my files back, but my hard drive was beyond repair and I had to buy a new one.

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Recovering Files

The retrieval of files and data from hard drives is known as data recovery and in the UK there is a blog called Recover Deleted Data which has many different examples of hard drive failures and recommendation about what you can do to get your files back. Here are three examples along with advice.

Hard drive is broken

I’ve got a hard drive from my desktop which I took out before I scrapped the rest of the computer about 6 Years ago. I haven’t got a desktop any longer, only a laptop. I recently bought a 3.5” hard disk external enclosure to fit the hard drive into, which I can then connect to my laptop. But I fear the hard drive is broken or faulty, as nothing shows up when I connect it via the external hard disk enclosure. The hard drive was working 6 Years ago when I took it out. I cannot remember wether Windows was installed on this hard drive or I just used it for data storage.
Can you help me getting it to work? Or at least take out all the data that’s on it?

Advice: As long as you’ve got the PATA or SATA interface right, once you plug the power cable in, the hard drive should burst into life. If it doesn’t then there could be any number of faults with the hard drive.

Cracked Micro SD card

I’m hoping you can help, or tell me if you might be able to help with the following. My partner had a micro SD card in an adapter, plugged in to the side of her laptop…which she dropped. The micro SD card has cracked in half, around the middle of the card. Is this something which could be fixed? She has multiple work photos which she was in the process of backing up and is having a bit of a panic.
I’m based in Glasgow, so could pop along tomorrow (Tuesday) if this is something you can help with.

Advice: The data on a micro sd card is held on a single wafer thin chip. If the chip is cracked, broken in two or otherwise damaged the data on it will not be recoverable. I know that Data Clinic have a file recovery office in Glasgow so you could always take the device in for a second opinion, but from what you tell me there is no chance of recovery.

Bad sectors

The external HD is rarely being registered by my Mac laptop and on the odd occasion it is, it won’t load any files. A pop up appears saying that I can access my files but not save or replace them – however I can not access them.

Advice: This is typical of bad sectors – parts of your drive becoming unreadable or very slow to access. If your data is valuable, turn your drive off and get it into a decent data recovery company.

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Installed Linux over Mac Files

linux logoI stupidly installed linux over the top of my mac. this wiped everything, then when I re-installed mac osx nothing was there. I did send it off to Rapid Data recovery and they were not able to recover anything from the HD. Would you be able to do anything. I did speak to a friend who works in data and they said that there still could be a way.
This is what happened.
– Linux installed which wiped HD and old Mac OSX tables.
– re-installed new mac OSX – nothing there.
– Disk image taken of HD.
So I have a disk image of the HD at that state. As I said Rapid Data already looks at it and said they could not help, I have also run recovery software with no luck.

I have a macbook air 2013 where the ssd is nonresponsive from boot. the macbook doesnt recognise the hard drive but a recovery of documents is required. also will require an eta of recovery (if possible) as i am facing an important deadline. also have an old magnetic hd (LA Lacie Porsche) in which will require recovery of files (not urgent). It’s running a version of Linux and I’m in Salford.

I found an old Seagate drive (model ST1181677LCV). As it has an ultra-wide, 80 pin SCSI connection I am unable to connect to it – and so don’t know its format – though suspect Mac.
My guess is that it may have info from the mid 1990s on it. I am not aware of there being any ‘valuable’ data on it, but would double check if it was not going to cost too much.
Are you able to read this drive? – it’s running and old version of Linux and has some Mac data on it too. It’s these files that I want to recover. I’m in Huddersfield and work in Salford.

I bought a toshiba external hard drive a while ago and stupidly converted the format from Linux PC to Mac compatible and afterwards it wouldn’t work and slowly went down hill from there. Im really scared that all the data has been erased and think theres a slim chance of getting it back. Could you give me an idea of if this is possible to repair/at least get the data from it and how much this would cost? Has 18 years worth of pictures on it!

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Dropped hard drives in Stockport

I have a hard drive that was dropped on the floor a few days ago. I can still access files but transfer speeds are extremely slow (in the kb/s range). Ppt files regularly crash when opening. When saving, files also tend to crash. When I place my hand on the drive as it is spinning, it feels like there is a faint ticking, indicating a mechanical problem in reading files. It is essential that I recover as much data as possible (about 70gb in a 1tb Hard drive) as I am a new teacher and foolishly have not made a back up.

A friend has a Seagate 1TB hard drive that I dropped and has now stopped working. I really need the data on the hard drive as I use it to archive performances of my band. I’m wondering how much would it cost to be repaired? And where exactly are the Data Clinic hard drive recovery stores around Stockport?.

a map of stockport

Hard drive now removed (replaced with new) from 14 year old Toshiba laptop.
Hard drive physically will not rotate and seems totally broken. I need one file from it only, a draft of my memoirs (about 75,000 words). I live close to to Bredbury and Hazel Grove area of Stockport and can call in if you wish to recover my data.

The Destop HDD isn’t able to launch Windows (10) and using the Windows recovery tool shows the main partition as empty, being a WD Blue 2.5″ 640Gb capacity. I’ve connected the HDD to an external USB3 unit but I can’t access the data.

I urgently need Data Clinic’s help in recovering the files from a Western Digital My Passport Ultra external drive. Recently it started to taking a long time to show on a 2017 Macbook Pro after a fall onto the floor. We have an older Windows machine, running Windows 7 and the drive would show up, but transferring anything in the last few hours has seen frequent I/O errors appearing. Now it is struggling to even show the folders on the drive.

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Data recovery for Lightroom user

Here’s an interesting data recovery enquiry I had from a professional photographer based in Wigan. I passed this enquiry onto the people at http://data-recovery-tips.co.uk/ who were able to get the data back.

Wigan

I have a 1 TB Transcend Storejet external HD no more than 4 months old. I was using it yesterday to run my lightroom catalogue whilst editing photos on my Macbook Pro and a strange error message came up (loads of commas and random letters) and Lightroom crashed and my Hardrive kind of froze (it wouldn’t eject but the symbol was still on my desktop). Ive tried plugging the hard rive into two different mac book pros, my iMac and changed cables aden the problem doesn’t change — it isn’t recognised, there is no sign of it at all. It has life as the blue power light is on on the hard rive but it is a continue light rather than flickering slightly like usual. Would like to try and recover the stuff on there and if possible get it working again.

Another one of my devices also needs sorting out: My HP Pavilion 15-b135ea Sleekbook had coffee spilled onto it, I then dried it out. The laptop then worked briefly, but now when I power it on it displays:
Boot Device Not Found
Please install an operating system on your hard disk.
Hard disk (3F0)
I pressed F2 for system diagnostics and ran a memory test, which was passed. I then ran a quick hard drive check which said:
SMART Check : Not installed
Short DST : Not installed
Then I ran an extensive hard drive check:
SMART Check : Not installed
Long DST : Not installed

This is the machine that I run Lightroom from, so not only do I need my data recovering from the Transcend hard drive I also need the laptop sorting out – do you think you can recover the data and get the laptop working again? I am in Wigan, Lancashire and can call in to see you if required.

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