Data Recovery Service

Here are some enquiries for a data recovery service. All the enquiries relate to getting data off of hard drives in RAID servers and mobile phones, and originate from the UK, with a focus on London.

RAID and server data recovery in London – use Data Clinic, 68 Lombard Street, EC3V 9LJ
https://www.dataclinic.co.uk/london-data-recovery/

RAID Data Recovery

I have a Dell PowerEdge 4x2tb RAID 5 server running Linux. All the drives are working but the server has been water damaged. Is it possible to still recover the data from this? The RAID contains work documents and I’m looking for a RAID data recovery service in London.

Recover Files from RAID London

I have a RAID 5 NAS hard drive which was partitioned into several network shares. I wanted to format one of the partitions but made a error and the wrong partition. I recovered all of the files using RAID software but none of them open. All the files were there and the file sizes look right however nothing opens. They are video and audio files. It’s a RAID 5 with 6 disks running Windows. I believe I’ve got the striping and parity wrong. In hindsight I shouldn’t have attempted it myself as I didn’t know what I was doing, but now I really need the data, I hope I haven’t messed up – can you help ? Can I bring the whole server or just the hard drives to the Data Clinic office on Lombard Street.

Dropped my WD My Passport Ultra harddrive off my desk, light still flashes, makes running noises, but not showing up on my Mac. Just want to have data saved and put onto my other hard drive. I want a data recovery service to rescue my lost files so I can store them on a central RAID.

Device power was pulled early from a RAID 5 in a data centre in Slough. Since then the array is not recognised. Initially i thought it could be a hardware problem, but now I think it’s a problem with the data. I’m close to London and need a data recovery service.

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Forensic Phone Data Recovery – Legal Cases

Recovering the data from a mobile phone is often crucial in any type of legal case. Usually recovering this data is straightforward as the phone is working, but sometimes data may have been deliberately deleted or hidden, and other times the phone may have been deliberately smashed or broken in an attempt to stop anyone accessing the data on it.

We are frequently asked if it’s possible to recover information like text (SMS) messages and WhatsApp messages from phones where the messages have been deleted or lost. This is usually possible so long as the delete messages have not been overwritten. If the information is still on the phone we should be able to recover it regardless of the phone make and model.

forensic damaged phone data recovery (police and legal)A further complication comes if we are asked to recover information from a deliberately damaged or broken mobile phone. This presents the added complication that we first have to repair the phone before we can begin to locate the data to be recovered. Again, it should be possible, but it obviously depends on how damaged the phone is.

In this photo of a Samsung S9, the phone had been seized at a crime scene by the police who (unsurprisingly seeing the phone’s condition) had not be able to recover any data from it. The phone had been run over in a car and both sides were smashed. Fortunately the damaged phone came to us and we were able to successfully recover the data from it.

The most common types of data we are requested to recover from mobile and smartphones are

  • Text and WhatsApp messages
  • Diary dates and times
  • Location data
  • Photos and videos
  • Internet histories

Some further reading:
Phone data recovery – More about Data Clinic’s general phone data recovery
Forensic data recovery – Details of Data Clinic’s advanced and forensic data recovery capabilities
Forensic data investigation – Further information about forensic data recovery and how it all works legally

 

 

 

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How we do a ‘Chip-Off’ Forensic Data Recovery on a Mobile Phone

Forensic data recovery and mobile phone investigation is the process of salvaging data from failed storage devices such as mobile phones or hard drives. We offer our services across a wide range of devices. Here we will look at our mobile phone side of the company, more specifically what is known as a chip-off operation. Chip off is a useful technique especially in forensic data recovery, also known as digital discovery, or eDiscovery: these are methods of data investigation used by police forces and insurance underwriters. Data Clinic Ltd are experts in recovering data from damaged phones and hard drives.

With any mobile phone or tablet, we initially attempt to inspect the phone, we determine if the failure is with the peripheral components such as batteries, charging ports and screens. If this is the case, then we wouldn’t need to go any further. For a lot of ediscovery data investigations cases however, this option serves as a process of elimination and if this first attempt of recovering the data is unsuccessful then we look at the more advanced options available to us. This is typically in the form of advanced micro soldering, JTAG or a Chip-Off operation.

So, what is a ‘Chip-Off’?

A Chip-off is the process of de-soldering the Flash Memory chip from the failed phone / tablet in the hope that we will successfully read its raw data independent of the device.

How do we do a Chip-Off recovery?

In order to complete a forensic data recovery on a mobile phone it’s first necessary to determine that a Chip-Off on a phone / tablet is needed then the next step is preparation. The phone must be fully dismantled, including the removal of any protective metal heat shields. When this is done we identify the eMMC (or NAND) memory chip place the PCB into a special holder underneath our stereo microscope as shown here.

What is now needed to remove any underfill from around the memory chip and add specialist flux to the chip. The Flux we typically use is Amtech Tacky Flux – the idea with this is to dispense it all around the chip then apply heat to it.

The main heat application we use is a Quick 861DA heat gun (image below). This is a station that offers a wide range of options when it comes to applying heat. We make sure to select a correct temperature, airflow and nozzle to do the job properly.

Once the chip has been lifted from the board after carefully applying the correct amount of heat we get the de-soldered chip, we then proceed to cleaning and re-balling the chip. This is a meticulous process whereby we need to ensure that each of the 100+ solder contacts have clean solder. It is a manual process that you need skill in precision soldering and a keen eye under the microscope to do.

Once each pin has been successfully and soldered in a uniform manner, it is time to clean it up with specialist chemical solutions. This ensures that the contacts are as clean as they can be and thus the read of the chip should also be good!

There are a lot of readers and programmers available worldwide that you can use to read the raw data of an eMMC NAND memory chip. The honest answer is they all have different capabilities for different chips. Its not a case of one is the best. Here are some samples of these available ‘boxes’. When it comes to data discovery and mobile phone investigation the phone data is fully dumped to a binary image file, we then analyse and decode the raw data. Once reconstructed we can send our customer a summary to let them know the recovery statistics as shown below.

This data can then easily be transferred to another storage device (typically a memory stick) and returned to the customer.

To Summarise

A chip-off is one of the procedures that really is a last resort. Chip-off cases are applicable when:

  • The logic board is too severely damaged to repair

  • ediscovery / digital discovery / forensic phone data recovery is required.
  • The lock on a phone if it is not known and there is no method of bypassing it via software

  • Corrosion cannot be decontaminated

  • For deleted data

The art of performing a chip-off is something that we pride ourselves on being able to achieve, we have recovered the data from many phones where this was the only option and are still carrying out these procedures today.

You can find Data Clinic at The Pavilions, Bridge Hall Lane, Bury, Greater Manchester BL9 7NX

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Data not on external hard drive and iPhone stuck on Apple Symbol

In this post we discuss what to do when data on an external Seagate hard drive doesn’t show up and what do do about wet iPhones that are stuck on the Apple symbol or in boot loop

Data not backed up on external hard drive

I’m in Belfast and my Seagate Barracuda 1TB internal hard drive which has about 150MB of data on it. Most of the data was backed up on an external hard drive, but there is 10 folders containing about 25MB of Photos and Videos of my Father (since deceased) which were not backed up and are specifically treasured that I would like recovering. Drive has developed a mechanical failure which started with high pitched whistling and then after turning off the power, now just a clicking sounding coming from the drive.

In this example the hard drive has a mechanical fault, a physical problem – the giveaway symptom is the clicking sound. To get the data off of this drive it’s necessary to replace the heads, so it needs to go to a data recovery company that has a clean room. There is no point looking for software, the drive has physical damage and this has to be repaired before the data can be extracted. If you’d like us to recover the data please bring your hard drive into The Mount business centre in Belfast.

iPhone got Wet, now doesn’t recognise

I have an iPhone 6s that was left in my pocket when I went in the swimming pool on holiday last year. Obviously the iPhone got rather wet, I tried to dry it out best I could at the time and when I got home it did recognise on iTunes. But since the screen didn’t display I couldn’t enter my passcode. I tried several softwares to get round this but didn’t work. Then it stopped recognising on iTunes. I have since replaced the screen and battery and tried a different charging cable (not fitted in phone) but nothing. When I test over the battery terminals on the logic board I get 0.3MOhms. I live in Leicester and have a new phone and only want my data (pictures etc) off the phone as my little girls baby pictures are on the phone and I don’t have copies.  I know there is a data recovery centre at Rutland House on Friar Lane in Leicester, could I call in ??

iPhone stuck on Apple logo

iPhone stuck on Apple symbol

My iPhone is stuck on the apple symbol and will not turn on. I’ve tried connecting it to iTunes and putting it into recovery mode and updating the software but it did not work. I do not want to restore the phone as I do not have all the photos and videos backed up. I think that the reason that this has happened was that my phone was completely full and had no storage left so it was struggling to function. I was planning on backing it up and deleting files to free up storage but hadn’t got round to doing so before this happened. I would like to get the photos and videos (and messages etc) off of the phone if possible.

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Data recovery services across the UK

In this post we examine data recovery services across the UK.

Data required urgently in Glasgow

Our Seagate 6TB Expansion Drive took a minor bump and is now beeping twice when plugged in to a computer and then stops booting. It has data on board that we require urgently for a film which is due to go out on Tuesday. Can you help in Glasgow?

Recoverable data in Headingley, Leeds

Dropped hardrive, opened up to try and repair with a donor hardrive but realised it was beyond my capabilities. Is the data still recoverable as i had the device fully opened, i beleive i may have removed the internal discs before rebuilding. Powers up but noisy. Location is the Headingley area of Leeds.

Data Recovery in Birkenhead

I live in Merseyside, Birkenhead near Liverpool and my WD external hard drive (My Passport, 500 GB) suddenly stopped working a couple of weeks ago. It has my entire music collection and all my family photographs for the last ten years (about 100 GB worth of data if not more), which, unfortunately, I don’t have backed up anywhere else. I was wondering if you could tell me how much it might cost to try to recover that.

map of uk

Recover the data in London

Last week we had an accidental deletion of approx. 14TB of a 48TB zpool on some of our ZFS storage. The storage in question was not backed up or snapshotted. While this should have been clear to users we’re keen to understand whether or not it is possible (at a price) to recover the data in London. Are you able to recover deleted data from ZFS filesystems by scanning the disks and finding the unlinked data? We took the storage offline soon after we identified the issue so that minimal amounts of new data would have been written to the zpool.

Drive failure. Can’t access data from drive. Could you please provide a cost to recover around 700mb of data? Based in London City.

Microsoft word closed suddenly two days ago and I tried to find my documents that I was working on with unsaved and recovery documents but it is not there and it disappeared from my PC. It is very important documents to me, Could you help me to restore it?

External hard drive no longer works. Recover all data from it and fix if possible. My external hard drive seems to be corrupted, I’d like to recover all my photos.

Phone smashed to bits (Samsung S9) so unable to access, it powers on and screen only visible via hdmi on tv but unable to operate. Phone does not connect to a network to retrieve via other means.

Extract data from phone Birmingham

Holiday photos over 3 years ago in Wolverhampton taken on phone. Tried to install the latest update and have not been able to switch on the phone since. I’m thinking of taking it to 11 St Paul’s Square in Birmingham to have to data extracted.

A long Word document is gone- shows up when I open Word under “recents” but I can’t open it.
Deleted data (music files) by reformatting my LaCie CloudBox Network Attached Data Storage Drive.

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Retrieve and Recovering Data

In this post we look at retrieving and recovering the data from a variety of devices.

Retrieve data from a Disabled iPhone

My late wife’s iphone has been inadvertently disabled by me and Apple say that I cannot get the data [I only want to see if there are any photographs] without a court order. Is it possible to see the photographs?

Recovering an old hard drive – London

I have an old (1999) hard drive which broke down about 13 years ago. I makes a clicking noise when trying to load. I was wondering if you could try to attempt to recover the data that’s on it please and how much would that cost? I am in central London, near Lombard Street.
IBM Travelstar
Model: DARA-212000
12.07GB ATA/IDE

Travelstar DARA212000

Data recovery SD card

I was wondering if you could help me. Basically my camera SD card when I was viewing photos suddenly stopped working. It just stopped. I then took it out and put it back in, nothing changed. It also won’t let me take any photos on my camera as it says ‘memory card cannot be used’ and asks me to format it -which I have read mostly erases your data which I clearly don’t want to do! But my computer will not recognise even the Nikon SD card when it is in the drive. I am very worried I for no apparent reason have lost all my memories. So I feel naturally very stuck and worried. I think I read you do SD cards? If so, if you could advise me on what to do next and where you are located that would be very helpful.

Recover files from USB stick
My computer is not able to read my USB Stick, I think the stick’s plug might be damaged.

Retrieve data from OnePlus 5T

OnePlus 5T with broken screen, cannot see anything. Phone otherwise working normally. I want to recover photos and other data, not having any luck with downloaded recovery software.

Rescue lost RAID files

We have a 4 drive RAID array on a NAS box and one has failed and the array has failed with it, windows is detecting the drive is there but cannot access the files.
The drive is 4tb and we are looking for a general quote for how much it would cost to recover from the dead drive, we are aware which drive has failed in the array.

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QNAP Hard drive recovery and Samsung Tocco, London

Below are some data recovery enquiries from people looking for a data recovery service in London. Browse this site and you’ll find all the links you need.

QNAP recover deleted files

Please can you let me know if you are able to recover deleted volumes from a QNAP drive that we have. We have a TS-EC1680U-RP and we have been under attack from some ransomware. At this moment in time we are unsure if this was encrypted before the volumes were destroyed but we would like to see what we can recover. We can take to a recovery centre in London

Encrypted hard drive

Encrypted USB drive with content stored as business data. PC will not recognise drive and want to format. Need to recover essential data. See here for a discussion of what encryption is and how it works.
2tb
WD20NMVW
DATE:15NOV2014
PRODUCT OF THAILAND
2.5″
WD GREEN

Iphone6 with water damage now will not boot up or power on. We have lots of photos of here which we would like to try and recover. Could you give an approximate cost estimate for recovery?

I have an old samsung tocco lite and i remember i had some old photos on there. If you can do recoveries for this type of device. How much will it cost

Dropped my RAID and it is now making a beeping sound and can’t access data. So experience an issue with my raid 0 ssd drives. (2x Samsung 860 Evo 1tb)

I went to then the power on and I believe it has cause one if not both of the drives to short out.

I smelt harsh burning on one of the drives and believe it could be to do with the pcb.

Are you able to help me out and recover my drive to access my data ?

London

HDD needle / vacuum

Dropped on floor, computer recognises device being plugged in but not pulling up files. IT friend says needle/vacuum may be damaged
I have Seagate portable passport drive
When I connect to a laptop/computer the computer says error and shuts down
Can data be recovered from the passport.
What would be the cost
Windows 10 but will no longer boot – disk very slow to detect in bios and via a usb adaptor on a second PC.

WD 4Tb External Hard Drive

Corrupted QNAP – shows up on Mac (sometimes), but no data can be read, cannot run first aid. Need repair / data recovery
Please let me know an estimated cost, I’m running quotes around 10 UK data recovery companies, will go with the best result tomorrow! I’m in London

My QNAP hard drive had this constant beeping sound when i turned the laptop on and the drive was not recognised by the laptop. Got the hard drive replaced but now i would like to recover the data in the previous hard drive. May I know if diagnosis is free and that there will only be charges incurred should I take up your quoted price after diagnosis?

My Mobile hard drive reading head is not working. Opens sometime all files But 99% times just shows It awalable Then you klikk on It and It does not open just Looks forvthe file
It wouldn’t register with any computer, Mac or Windows.
A technician in Chiswick London has looked at it and he thinks the main circuit board has gone. I have a seagate (samsung) external hard drive, it spins and you can hear the heads clicking but not engaging, then because of that I suspect it just go into some sort of sleep mode…with some recovery software I can pick up the disk but not recover the data, because the head is not working. What is the starting price to recover data (Norway is quite expensive in this)

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Thecus and DVD (CCTV) Data recovery

Recover data from Thecus

I have three Seagate Barracuda 200GB (Model ST2000DM001) from a Thecus N7700 Pro NAS box. Two of them tries to start, but then stops rotation altogether. The other one keeps rotating, but cannot read any sectors. All three seem like mechanical failures, and would need mechanical repair from a data recovery company.

Thecus data recovery

Restore iPhone – Need data back

My iPhone is asking me to restore – it completely froze during an update and now is asking for the restore
I have lots of photos on the phone I do not want deleted – can you help? I want to get the data back so I don’t know if I have to restore it or not?

iPhone 7 stuck in recovery mode, photos not backed up on cloud need to try and recover and restore the data.

I’m looking to recover data from an iPhone 6. Deleted and historic Whatsapp messages are the main things I’m looking to recover. I’m hoping you can help.

Memory stick recovery

Memory stick was bent while inserted in computer, I continued to use it before I had chance to transfer the data but it is now not working at all: when insterted, the drive does not appear on the computer. The USB plug is attached but feels very loose. This drive contains school files (I am a teacher in Coventry) which are not all backed up elsewhere.

Recover files from a Sony DVD Recorder

I have a Sony RDR-HXD1070 DVD Recorder that has a full disk of recordings and shows a E 02 fault on the machine. The HDD button light changes to the DVD button light when the fault appears. The following message also appears on the monitor in white font on a black background: “The Hard Disk Drive info is incorrect. Use the Disk Setup menu to reformat”. We are in Greater London.
What I am trying to achieve is to rescue all the files and data from the DVR – the CCTV images – I need them recovered. Have you ever come across this problem before, and if yes have you ever managed to retrieve the recordings on the hard disk? I have a Thecus NAS device that the CCTV DVR data could be recovered to.

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Mortgage Advisor Manchester Broker

In this article we discuss how to save money when applying for a mortgage. Here are some links that cover mortgage brokering and advice in and around the Greater Manchester area. We recently collaborated with Manchester Mortgages on a data recovery job where they had lost access to their files.

Greater Manchester

One thing about Manchester is that it’s a big place with lots of available houses to rent or buy. So the above links cover buy to let, remortgaging, home movers and first time buyers as well. When seeking a mortgage always look at the interest rate you are being quoted, just a small difference in the percentages can amount to a lot of money over a typically 25 year mortgage duration.

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Phone and File Recovery in London, Birmingham and Leicester

Here are some recent hard drive and phone recovery questions from London, Birmingham and Leicester.

Lacie Hard Drive Recovery London

My Laice (Lacie) external harddrive stopped working altogether – was not recognised at all by my computer and wasn’t making any sound. On inspection by a data recovery service in London I could see that the USB port seemed to be slightly bent. I opened up the drive to inspect and found that the circuit connection around the USB was damaged and had come undone. I can’t see any other obvious form of visible damage to the circuit or drive (it has been stored carefully in a drawer, hasn’t been dropped or anything) and wonder if it would be possible for you to take a look at this to see if the data can be salvaged from the drive itself? Many thanks for your help.

Retrieve Files from a Western Digital Passport

Windows no longer recognises the drive. Try to see further details in dskmgmt but drive is unitialized which can’t be done as it says due to “fatal device hardware error“. I desperately need to retrieve the folders and files from this hard drive.

broken hard drive

Recover External USB Hard Drive in Birmingham

I live in Birmingham and my USB hard drive has stopped working and i am unable to retrieve all the files on the USB. I am looking to recover the files and was hoping that this was possible with your companies help. The external hard drive just stopped working and it wasn’t in contact with any water or smashed or anything like that. As i insert the USB cable in the computer the device does not pop up on the computer.

Getting Pictures saved to Google Photos Back

I’m looking to recover some videos taken a week ago. I thought they were uploaded to Google photos (they were showing) and was running out of space so I deleted them. But they disappeared. There is 1 video we are really upset to have lost. Any chance you could have a look?

Recover Google Pixel Phone Leicester

I have a google pixel phone which suddenly got stuck on the loading menu. I have come to understand that this has been a outcome for many users when updating their phones and there has been no solution except a factory reset. I have many photographs and videos I wish to retrieve so have not hard reset my phone. I was wondering if I could please get a quote with how much roughly it would cost to retrieve all photographs and videos from a mobile in this sort of state.
Also apologies as due to the issue with my phone the only way I can currently be contacted is via email. I look forward to hearing back from you, I am in Leicester

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Waltham Forest, Kensington, Hammersmith, Lombard Street Data Recovery London

london boroughs data recoveryMotorola Nexus 6 Recovery

I have a Motorola nexus 6 motherboard and hard drive (the rest is broken due to DIY repair attempt). Nexus phone is damaged. no display. not starting. The screen in phone has stopped working. I need to recover my photos.
Will you be able to recover the data directly from the hard drive? How much will you charge? Can you collect from Hammersmith London?

Recover Files from Toshiba X300 Hard Drive

Toshiba X300 4TB HDD. I need the connect pins PCB. I can send a photo or call in at your Lombard St London office with the damaged one tomorrow?

Waltham Forest Data Recovery

My elderly MacBook has become stuck in a bootloop, I’ve tried loading it up into recovery and safe modes but with no such luck. I was due to replace it so I am just looking for full data recover and am in the Waltham Forest area of London
Is this something you can do and what would be the charge?

WD My Passport Data Retrieval

My WD My Passport has accidentally been formatted. would it be possible to recover the data on it as there are image files I need on it? Also have you an idea of how much it would cost-general ball park figure. I’m in Barnet in London but can catch the underground into London and onto Bank tube station for data recovery.

SATA Files needed

I have a SATA 2.5 hard disk which was in my toshiba laptop when it was dropped. It then began to malfunction, an engineer has been out and replaced the hard drive and set up the laptop again but was unable to retrieve the files from the hard disk. I was wondering if you could give me a quote for how much this might cost? I’m located in Kensington

Seagate hard drive 1TB will not mount or be discovered on Mac or Windows machine. Powers up and sounds okay.

Samsung m3 portable hard drive. Registers on the computer as being plugged in but can’t be accessed. Can it be fixed in London?

Formatted and overwritten SSD after everything saved to One Drive, One Drive then lost the file, Microsoft not interested

I opened the case to the hard drive and replaced hard disk with another and i cant make it work and now over time i don’t remember which disk actually goes to it.

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