Mac / iPhone Recover Files

I have installed Mac OS high Sierra and ran into a problem and did a fresh install by accident. I’ve lost my files, photos and music etc. How much approximately do you charge to retrieve files etc. I have a 1 TB iMac

Macbook died via the flashing question mark folder. I managed to remove the hard drive, which still seems to work however it won’t pickup on my when plugged into my new laptop.

mac problems

My iPhone 6S is currently showing no photos on the app, after they suddenly disappeared last week. They are not backed up to iCloud. I can take photos with my camera but they do not save, and I cannot share the photos. I have tried attached my phone to my Macbook/PC to no avail. After talking to Apple, they don’t seem to know what happened. I haven’t updated my software in a while and a lot of my other apps are glitchy so that seems to be the cause however I am reluctant to update in case my photos disappear permanently. My storage shows 11GB of photos so I think they are still there somewhere – would this be something you would be able to help with?

I have a MacBook Pro and a Western Digital My Passport for Mac external Hard Drive. I have used this device as my back up. When I now plug it into my Mac it makes a noise as if the drive is spinning and a fan is on but it doesn’t show up on my desktop or in my finder. Can you please help? There are a lot of files on there that i would like recovered.

I have been locked out of my iPhone SE, it says “iPhone disabled connect to iTunes“, but this will
Restore to factory settings and I’ve not backed up. Is it possible to save the data? I know the correct passcode if that helps.

Disabled iPhone as result of entering wrong password 10 times. Not backed with iCloud. Would like to save the photos/videos on the device.

I’ve deleted sms text from my contacts. Can you retrieve them ?

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Seagate recovery near Thurrock

I have a 24 year old Seagate ST15230N SCSI hard disk. I no longer have a PC with a SCSI card. The last time I ran it up was about 8 years ago and it was working fine. I don’t need data recovery, I would just like a copy of all non-windows files on the disk. Is that something you can do – and assuming the drive runs up ok can you give me a idea of cost. I’m looking for a data recovery service that based close to Thurrock in Essex (near Grays).

My ‘My Passport’ WD Ultra external hard drive is not readable by my MAC suddenly. I have used it less than a week ago.
In the meantime from my MAC I deleted loads of files that looked irrelevant.
I also went to disc utilities – synced, erased and re-set and made another WD hard drive that was empty so it was compatible with a MAC (this one was for work whereas the one that since then isn’t working is personal).
Maybe I have messed things up in the process. I just don’t want to have lost my many precious things on my own hard drive.

Thurrock church

I’m in Thurrock Essex. Can no longer access the files on the hard drive. The hard drive makes a noise when plugged in.

I have a Seagate Barracuda as a secondary disk for data that suddenly stopped working, making my computer go slow and becoming unredeable by the OS. Clearly is the case you guys describe and hopefully my data is still there. I’ve already switched it off and hopefully you guys can call me back to arrange a collection.

Sega external hard drive is not mounting and clicking. Please, can you help? Plus send me a quote for removing all the data

wd 2 TB external hard drive ,
stopped working from one day to another , used it with Imac so did a disk repair and nothing , it says ‘ invalid content in journal ,
need to retrieve some of the files inside the hard drive

Can i get a quote for 2 Western Digital external hard drives that will not connect to my laptop
One is WD1200 and one newer 1TB device

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Recover / Rescue / Restore / Retrieve phone data

We deal increasingly with restoring and retrieving the files and data from mobile phones and have a good working relationship with this phone data recovery company. Here are some of the phone problems we’ve dealt with recently.

various mobile phones for data recovery
I have Nokia1020 with message: ‘Unable to find bootable option. Press any key shut down‘. So, it won’t boot at all. Would need at least photos & videos rescued. Please let me know can you do something regarding this error and estimate 8costs. I’m not in UK, but if price is reasonable I would send you the phone. Thanks in advance, Tom (Croatia)

My phone was accidentally damaged some time ago and I need to recover some video footage off it

The phone soaked in cream and as it was not possible to remove the battery it was like that for a week. After a week i got a screw driver removed the back removed the cream as much as I could dried it out as much as I could but the phone would not switch on. Tried to remove the parts and cleaned the circuits once again but still no luck. The first time when i attached it to the pc usb port the charging light came on but only for 10 secs or so. We need the videos and pictures from it.

XIAOMI redmi note 4 3GB RAM 64GB ROM MTK Helio X20 Deca Core 5.5″ FHD 4G FDD LTE

iPhone 4 or 4s. Screen smashed 3 years ago and was replaced, and worked , however the touch screen would not work with the new screen, so was unable to unlock with the password and back up to the computer , so I took the phone back to the repair shop and they removed the new screen and gave my money back. The phone has since been in my draw for 2 or 3 years, and recently we have had family deaths so would love to be able to get the photos and videos off this phone now. Not sure if the phone works , you can feel the phone battery heat up when on charge though. The phone may also be in recovery mode but not too sure.

I’ve an Android phone (Sony Experia L1) running Version 7.0. It recently ‘crashed’ on me and would not restart and was sent for a factory reset. I’m unable to accress the photos/videos and was hoping there might be a means of recovering them?

Samsung j3 pro has broke( motherboard) the phone still has contacts and some pictures on it

I have an HTC phone which they no longer sale I was on vacations and the fell into some water and i had to get another phone but i need my text messages out of it and phone want light up but it still work i think the bulb blew in it

I have an HTC phone that won’t turn on…it has been like this for 2 years now. I have tried replacing the battery. With no success. I have lots of data in including photos…but more importantly.. phone call recordings …I need recovered.

My iphone 5 has frozen in recovery mode. I have tried an update with iTunes but it failed with an error code 26. The Apple store say the only way to fix it is to restore the iphone. This will clear all data on the iphone, however, I have never performed a back-up of the phone and will lose everything.
Is it possible to recover the data, in particular photos, from the iphone before restoring it?
I don’t have a phone number as I am currently overseas on business and the iphone is frozen.

I have deleted all my pics on my iphone model A1568 ios 11.3.1. Couldn’t find backups on iCloud or using Dr. fone software. Is it possible to recover any of them?

I have an iPhone 5 that I dropped and it got stuck on the apple loading screen. Are you able to have a look at it and replace parts in order for me to get data off it?

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Data Recovery in Birmingham

On a recent data recovery ‘open day’ at Quayside Tower on Broad Street in Birmingham, lots of people turned up with their broken hard drives looking to get their data recovered. Here are some of the examples we saw:

  • I have an 8 year old desktop pc, the motherboard is ASUS P6tD Deluxe
    Setup with 2 x WD 300GB RAID 0, with C: vol as 100GB and E:500GB. The RAID controller is in the link below.
    https://www.asus.com/Motherboards/P6TD_Deluxe/specifications/
    As far as I am aware the motherboard is faulty and the disks are intact with the RAID header information. This person came from the centre of Birmingham. I plugged my hard drive into a university computer and it wouldn’t recognise it at all, on several computers. So when I got home I tried it on my laptop and it recognised it but I could not access it. I tried restarting my laptop and updating the driver but it said it already had the updated version. This person caught the train in from Wolverhampton. Replaced hard drive after blue screen appeared on laptop and the hard disk contain some indispensable data. How much will it be to extract what’s in the c drive?
  • Quayside Tower, Broad Street, BirminghamSeagate drives no longer working
    I dropped my powered 2TB Seagate external hard drive about a year ago and it’s not been powering on or working since… I’m not sure wether it’s a power problem or the hard-disk itself is scratched. I meant to do something about it sooner but saw most data recovery places were expensive and didn’t have the cash then. It has all my work on it from the past three years and I’d really love to get the data back or get it working again. D’you think this is something you’d be able to help with / take a look at? I’m just round the corner on Park Road so could drop it off some point soon if you’d be up for having a look at this. If it’s possible to communicate via email just now that would be great, I’m travelling today and won’t be on my phone much. This person drove from Nuneaton.
  • My Seagate Expansion 2TB external hard drive has likely suffered from a power surge. I have replaced the power supply adaptor, but the hard drive fails to spin properly and is not recognised by my laptop when plugged in.
  • Seagate Backup Plug suddenly stopped working after being plugged into computer overnight. The hard drive was not dropped, but the laptop was moved while the hard drive was plugged in. The light is still showing on the drive, however the drive is not spinning and not showing up on the computer. No error messages showing. No data been written onto disk since. Device taken to iSmash, who checked the connection and identified the issue was with the drive not spinning.
  • WD MyCloud RAID Recovery
    Harddrive is a WD My Passport Ultra. Dropped hardrive from my lap onto the floor. Now not recognised on my computer – makes a noise like trying to start up, a light flashes and then it stops. Won’t connect! I need data recovery from WD my cloud (RAID) drive
  • WD My Passport Beeps
    WD My passport keeps beeping. I would like to retrieve data from it.
  • WD Passport Air
    I’ve got a WD passport air that doesn’t get recognised by the computer. are you able to retrieve the data? Again, this person arrived from Birmingham and actually lives close to Broad Street.
  • Seagate SATA stops working
    My Seagate 3GB SATA hard drive has just suddenly stopped working. The unit spins up but it is no longer visible in Windows 10 or the BIOS. I have tried different cables but that did not work. I use the drive for storage only

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Recovering Files

The retrieval of files and data from hard drives is known as data recovery and in the UK there is a blog called Recover Deleted Data which has many different examples of hard drive failures and recommendation about what you can do to get your files back. Here are three examples along with advice.

Hard drive is broken

I’ve got a hard drive from my desktop which I took out before I scrapped the rest of the computer about 6 Years ago. I haven’t got a desktop any longer, only a laptop. I recently bought a 3.5” hard disk external enclosure to fit the hard drive into, which I can then connect to my laptop. But I fear the hard drive is broken or faulty, as nothing shows up when I connect it via the external hard disk enclosure. The hard drive was working 6 Years ago when I took it out. I cannot remember wether Windows was installed on this hard drive or I just used it for data storage.
Can you help me getting it to work? Or at least take out all the data that’s on it?

Advice: As long as you’ve got the PATA or SATA interface right, once you plug the power cable in, the hard drive should burst into life. If it doesn’t then there could be any number of faults with the hard drive.

Cracked Micro SD card

I’m hoping you can help, or tell me if you might be able to help with the following. My partner had a micro SD card in an adapter, plugged in to the side of her laptop…which she dropped. The micro SD card has cracked in half, around the middle of the card. Is this something which could be fixed? She has multiple work photos which she was in the process of backing up and is having a bit of a panic.
I’m based in Glasgow, so could pop along tomorrow (Tuesday) if this is something you can help with.

Advice: The data on a micro sd card is held on a single wafer thin chip. If the chip is cracked, broken in two or otherwise damaged the data on it will not be recoverable. I know that Data Clinic have a file recovery office in Glasgow so you could always take the device in for a second opinion, but from what you tell me there is no chance of recovery.

Bad sectors

The external HD is rarely being registered by my Mac laptop and on the odd occasion it is, it won’t load any files. A pop up appears saying that I can access my files but not save or replace them – however I can not access them.

Advice: This is typical of bad sectors – parts of your drive becoming unreadable or very slow to access. If your data is valuable, turn your drive off and get it into a decent data recovery company.

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Damaged unrecognised drives

I live in York and have a 1TB samsung M3 external hard drive which is now no longer recognised on windows 8/10 machines and samsung have indicated they will not be releasing new drivers to make this possible. I would like the data transferred to a new external HD. I am able to travel to Gelderd Road in Leeds if it’s any help

YorkMy Freecom 500GB external drive has got damaged – the mini USB port has become detached and I can feel the end of the unit is no longer solid. Not sure how it happened, as it is always stored in a pocket within my laptop case, but these things happen.
Is it likely the data on it can be saved?
And if so, at what kind of cost.

I have a problem with my hard drive on my MacBook Pro. It can not start-up, I did try to use command option p r but no success, try the safe mode but no success, try command r option but no success. This is urgent because I am at Leeds university.

HDD 500MB DAMAGE AFTER FALL ( itry to fix it with chkdsk – my laptop ist to slow for that) one partition full of photos and documents folder on another partition is important for me. what can be the price of your service and can you collect my device from my Leeds home?, or my work in York

Iomega external 360GB HDD – inside it’s a Seagate Barracuda 7200 I think. When we power it up the light blinks on and off and it doesn’t register on the PC. Having taken the casing off I couldn’t see an obvious loose connection. But I only got as far as taking the main outer casing off. Haven’t yet plugged it into a new drive mount etc.

External disk drive not detected by PC. Makes clicking noise when connected then stops, probable mechanical problem.

I have a Western Digital My Passport Ultra 3TB in York that fails to function for quite some time already. The light on the hard disk does not blink and is not found as an external hard disk when connected to my laptop. I have tried connecting it to a iOS and windows 10, but still not working. However, if I tried to hold the usb cable firmly over the hard disk, I can see light on the hard disk blinking, but it is still not connected to my laptop.

I’m at work in Leeds and when I plug in my WD My Passport to my laptop it makes five beeping sounds with the light flashing in time and then the light stays on but when I try to locate the drive it isn’t registering on my laptop.

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Of Western Digital Problems

We’ve been having a lot of enquiries about Western Digital hard drives lately – we asked hard drive experts Data Clinic to take a look.

WDC Western Digital logo

I have an old Western Digital external drive that sounds like it spins up, with a blinking light, but is not recognised by my Macbook. I don’t believe it was dropped but I lost the power supply to it when I was burgled so cannot be sure. I bought it in 2009/2010 and it lived a relatively pampered life until the burglary in 2011. It has a lot of sentimental files on it so I’m hoping they can be recovered.
How much do you estimate it would be to save my poor black brick?

I’m not sure is the hard drive type marked correctly. I have very big problem with my WD MyBook Live 3Tb. Few days ago it stopped connect with network (it works with router only as cloud). I took it out of the case and I tried to connect disc by sata/usb adapter, but it doesn’t work. Now when I trying to switch onthe disk I see the red light only (I checked in manual and it means:
– disk SMART failure
Data Volume does not exist
System Volume does not exist
System thermal shutdown
– Unsupported drive detected)
I understand my disc died, but I would like to find out is any chance to data recovery and what is the cost?

I have a QNAP RAID array comprising 5 HDDs (QNAP model and HDD spec unknown at this point as I am not with the NAS now). The red status light is flashing and one of the HDDs has no green light above it. Data is still accessible. I would like to replace the HDd and rebuild the RAID but am worried about losing data.

I am facing issues with my Toshiba Satellite L50B laptop, when turning it on, it requires to fill in a number of setting info including date, time, country of residence etc. I believe its a WD Western Digital dirve and after filling this info it restarts requiring again the same info. Is this something that you deal with, if yes what is the price and when can I pop in to your office?

Its a Integral V Series 240 GB SATA III Solid State Drive, 2.5 Inch drive, with Windows 10 OS. I’ve been running it fairly continuously for approx 5 months, with some restarts for OS updates, but with little downtime. I’ve never had any issues with the drive at all until the other day when I powered down the OS to move the computer. It failed to turn on afterwards, and the motherboard failed to detect the drive at all. I tried another drive on the same SATA data and power cables, which was detected successfully. I tried the other SATA data connections and another power cable and the Integral drive is still not detected.
I know you need to see the SSD before you can tell me anything specific, but can you give me a likely cost range so I can figure out if its worth me recovering the data to something like a Western Digital hard drive?

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Seagate HDD Not Showing Up

I have a 4TB external hard drive. I have removed the casing and the chip, and plugged a SATA to USB connector into it. The hard disk starts for about 10 seconds, I can hear a repetitive pattern involving a couple of clicks. It’s repetitive so I presume it’s attempting to do something but something mechanical is stopping it from going any further; then when the machine realises it’s not getting anyway, it powers off. My Mac detects a device, but I suspect this is the boot drive on the HD as the volume is only 4gb, and it’s not initialized. There’s about 1TB of data stored on it – just photos. We need them recovering please, could you please provide a quote, and whether I would need to provide an empty hard drive for the data to be recovered onto?
Other than using Disk Utility on Mac, I have also tried to access the drive through Ubuntu, and DiskWarrior. Neither work. The hard drive does not spin, other than for the initial 10 or 15 seconds or so.
The make of the hard disk is Seagate: Backup Plus (4TB) – it’s a 2.5″ SATA and is just not showing up.
I have taken the case enclosing off it already.

seagate hdd

When I connect my hard drive to my mac laptop the blue light flashes continuously and you can hear it making a sound however, the laptop no longer recognises it. I have plugged in into another laptop and a desktop and the same thing happens. I also tried restarting my laptop etc.
It did drop out from my mac desktop and has been like this since. Desperate to recover all data on this hard drive. Could I have a little more info on your pricing and what is involved.

I have a small Seagate external hard drive. The computer recognises powers up the hard drive but is unable to see the patchway or read files. The drive keep making the same clicking noise.

4Tb Seagate:
The message came up: ‘The disk structured is corrupted and unreadable’.
I have run a chkdsk and a recovery programme. The files are there but I can’t access them.
Any help you can provide would be appreciated

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Hard Drive Recovery at Risc

Here are the Risc Group we’ve seen several hard drives that have faults that have come into us for a data recovery:
I have taken my WD external hard drive to a local shop, as it was . After testing the device, I was told that it is completely dead. I have import items on the Buffalo external hard drive that I need.
Please let me know if this can be fixed?
I note that you are also based in Haringey

windows vistaSeagate Barracuda 7200.9 400GB hard drive – running Windows Vista, fails to start – IT consultant relative attempted to retrieve data but concludes that there is a physical problem with hard disc.I would like to recover Documents, photos and possibly outlook files.
also have a freecom external hard drive (model SSLBBB) which no longer works – would like to recover photos from it

On Saturday evening I used my 1tb WD My Passport and it worked perfectly fine. Safely ejected it.
Sunday morning I plugged it in again. Was not recognised on my laptop. Was not recognised on my friends’ laptops.
Monday was recognised on a PC. I tried to copy the files. After a while, it stopped responding and it is not recognised again.
I have my 5 years portfolio there, 800GB.
What can I do?

Dropped harddrive and now it cannot be recognised. Also made clicking noise when I plugged it in. Contain 700 GB of photos as well as files important to my PhD.

I have an encrypted hard drive of which has been extracted from a MacBook Pro 2012 model. I hope to be able to extract all files from the hard drive if possible. Is this something you can help with? I am based in the Scottish Borders. Not sure if its best to drop in to your Glasgow Office or send by post? Of course, this is providing you can help recovery the data.

Can images that have been deleted from iPhone 6s Plus (including from ‘deleted items’) and not backed up to iCloud be retrieved?

I have data in a HP-DDS-3 that needs to be converted into a DVD. Please can you let me know price and timescales.

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Hard Disk Recovery Questions

I have 3 hard drives which need recovering.
x2 iMac Hard drives, (1TB & 2TB)
x1 Windows XP (40gb)
Could you provide me with information about how you recover the files? Do you simply repair the hard drives as stated on http://www.recover-deleted-data.co.uk/), or transfer the files on to a new hard drive?

hard drivesMy external hard drive (My Passport) has suddenly stopped working. The computer says that it is unreadable and needs to be formatted. The technician at my work has tried to recover my lost files, however he has had very limited luck. He has tried it using windows and again with a lennox [i think (s)he means Linux] based program (something about a DD system) but it doesn’t appear to have worked. I’m very keen to recover this information as it holds pretty much all of my pictures from the last decade and all of my files for work. Would you please be able to contact me with regards to collection of the hard drive and a quote for repair?

Over night my wd5000aac suddenly failed (get support at https://support.wdc.com/. The drive is not the system disk.
Initially xp could see the disk and opened the root directory. Attemting to open subdirectories caused lockups and reboots. Occasional pop ups indicated problems writing $mft. I also found system log entry stating that ftsata2 could not be found. I found a copy and installed. Since then bios does not even see disk. Ive disabled ftsata2, no change. Reset bios, no change. Have removed disk and inserted into docking station. Disk spins and i here soft click. To note, 6 months ago i had lots of read errors on this disk
Discovered PCB contacts to drive body tarnished, cleaned, errors gone. Have checked PCB again seems ok, cleaned any way, no change. To end on, i have been scilly enough to remove back as last resort, for a few moments. I would be interested in your views.

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