Retrieve and Recovering Data

In this post we look at retrieving and recovering the data from a variety of devices.

Retrieve data from a Disabled iPhone

My late wife’s iphone has been inadvertently disabled by me and Apple say that I cannot get the data [I only want to see if there are any photographs] without a court order. Is it possible to see the photographs?

Recovering an old hard drive – London

I have an old (1999) hard drive which broke down about 13 years ago. I makes a clicking noise when trying to load. I was wondering if you could try to attempt to recover the data that’s on it please and how much would that cost? I am in central London, near Lombard Street.
IBM Travelstar
Model: DARA-212000
12.07GB ATA/IDE

Travelstar DARA212000

Data recovery SD card

I was wondering if you could help me. Basically my camera SD card when I was viewing photos suddenly stopped working. It just stopped. I then took it out and put it back in, nothing changed. It also won’t let me take any photos on my camera as it says ‘memory card cannot be used’ and asks me to format it -which I have read mostly erases your data which I clearly don’t want to do! But my computer will not recognise even the Nikon SD card when it is in the drive. I am very worried I for no apparent reason have lost all my memories. So I feel naturally very stuck and worried. I think I read you do SD cards? If so, if you could advise me on what to do next and where you are located that would be very helpful.

Recover files from USB stick
My computer is not able to read my USB Stick, I think the stick’s plug might be damaged.

Retrieve data from OnePlus 5T

OnePlus 5T with broken screen, cannot see anything. Phone otherwise working normally. I want to recover photos and other data, not having any luck with downloaded recovery software.

Rescue lost RAID files

We have a 4 drive RAID array on a NAS box and one has failed and the array has failed with it, windows is detecting the drive is there but cannot access the files.
The drive is 4tb and we are looking for a general quote for how much it would cost to recover from the dead drive, we are aware which drive has failed in the array.

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Data Recovery Service

Here are some enquiries for a data recovery service. All the enquiries relate to getting data off of hard drives in RAID servers and mobile phones, and originate from the UK, with a focus on London.

RAID and server data recovery in London – use Data Clinic, 68 Lombard Street, EC3V 9LJ
https://www.dataclinic.co.uk/london-data-recovery/

RAID Data Recovery

I have a Dell PowerEdge 4x2tb RAID 5 server running Linux. All the drives are working but the server has been water damaged. Is it possible to still recover the data from this? The RAID contains work documents and I’m looking for a RAID data recovery service in London.

Recover Files from RAID London

I have a RAID 5 NAS hard drive which was partitioned into several network shares. I wanted to format one of the partitions but made a error and the wrong partition. I recovered all of the files using RAID software but none of them open. All the files were there and the file sizes look right however nothing opens. They are video and audio files. It’s a RAID 5 with 6 disks running Windows. I believe I’ve got the striping and parity wrong. In hindsight I shouldn’t have attempted it myself as I didn’t know what I was doing, but now I really need the data, I hope I haven’t messed up – can you help ? Can I bring the whole server or just the hard drives to the Data Clinic office on Lombard Street.

Dropped my WD My Passport Ultra harddrive off my desk, light still flashes, makes running noises, but not showing up on my Mac. Just want to have data saved and put onto my other hard drive. I want a data recovery service to rescue my lost files so I can store them on a central RAID.

Device power was pulled early from a RAID 5 in a data centre in Slough. Since then the array is not recognised. Initially i thought it could be a hardware problem, but now I think it’s a problem with the data. I’m close to London and need a data recovery service.

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Mortgage Advisor Manchester Broker

In this article we discuss how to save money when applying for a mortgage. Here are some links that cover mortgage brokering and advice in and around the Greater Manchester area. We recently collaborated with Manchester Mortgages on a data recovery job where they had lost access to their files.

Greater Manchester

One thing about Manchester is that it’s a big place with lots of available houses to rent or buy. So the above links cover buy to let, remortgaging, home movers and first time buyers as well. When seeking a mortgage always look at the interest rate you are being quoted, just a small difference in the percentages can amount to a lot of money over a typically 25 year mortgage duration.

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Phone and File Recovery in London, Birmingham and Leicester

Here are some recent hard drive and phone recovery questions from London, Birmingham and Leicester.

Lacie Hard Drive Recovery London

My Laice (Lacie) external harddrive stopped working altogether – was not recognised at all by my computer and wasn’t making any sound. On inspection by a data recovery service in London I could see that the USB port seemed to be slightly bent. I opened up the drive to inspect and found that the circuit connection around the USB was damaged and had come undone. I can’t see any other obvious form of visible damage to the circuit or drive (it has been stored carefully in a drawer, hasn’t been dropped or anything) and wonder if it would be possible for you to take a look at this to see if the data can be salvaged from the drive itself? Many thanks for your help.

Retrieve Files from a Western Digital Passport

Windows no longer recognises the drive. Try to see further details in dskmgmt but drive is unitialized which can’t be done as it says due to “fatal device hardware error“. I desperately need to retrieve the folders and files from this hard drive.

broken hard drive

Recover External USB Hard Drive in Birmingham

I live in Birmingham and my USB hard drive has stopped working and i am unable to retrieve all the files on the USB. I am looking to recover the files and was hoping that this was possible with your companies help. The external hard drive just stopped working and it wasn’t in contact with any water or smashed or anything like that. As i insert the USB cable in the computer the device does not pop up on the computer.

Getting Pictures saved to Google Photos Back

I’m looking to recover some videos taken a week ago. I thought they were uploaded to Google photos (they were showing) and was running out of space so I deleted them. But they disappeared. There is 1 video we are really upset to have lost. Any chance you could have a look?

Recover Google Pixel Phone Leicester

I have a google pixel phone which suddenly got stuck on the loading menu. I have come to understand that this has been a outcome for many users when updating their phones and there has been no solution except a factory reset. I have many photographs and videos I wish to retrieve so have not hard reset my phone. I was wondering if I could please get a quote with how much roughly it would cost to retrieve all photographs and videos from a mobile in this sort of state.
Also apologies as due to the issue with my phone the only way I can currently be contacted is via email. I look forward to hearing back from you, I am in Leicester

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Forensic Phone Data Recovery – Legal Cases

Recovering the data from a mobile phone is often crucial in any type of legal case. Usually recovering this data is straightforward as the phone is working, but sometimes data may have been deliberately deleted or hidden, and other times the phone may have been deliberately smashed or broken in an attempt to stop anyone accessing the data on it.

We are frequently asked if it’s possible to recover information like text (SMS) messages and WhatsApp messages from phones where the messages have been deleted or lost. This is usually possible so long as the delete messages have not been overwritten. If the information is still on the phone we should be able to recover it regardless of the phone make and model.

forensic damaged phone data recovery (police and legal)A further complication comes if we are asked to recover information from a deliberately damaged or broken mobile phone. This presents the added complication that we first have to repair the phone before we can begin to locate the data to be recovered. Again, it should be possible, but it obviously depends on how damaged the phone is.

In this photo of a Samsung S9, the phone had been seized at a crime scene by the police who (unsurprisingly seeing the phone’s condition) had not be able to recover any data from it. The phone had been run over in a car and both sides were smashed. Fortunately the damaged phone came to us and we were able to successfully recover the data from it.

The most common types of data we are requested to recover from mobile and smartphones are

  • Text and WhatsApp messages
  • Diary dates and times
  • Location data
  • Photos and videos
  • Internet histories

Some further reading:
Phone data recovery – More about Data Clinic’s general phone data recovery
Forensic data recovery – Details of Data Clinic’s advanced and forensic data recovery capabilities
Forensic data investigation – Further information about forensic data recovery and how it all works legally

 

 

 

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UnRAID data recovery

2x unraid Hard drives from different PC’s
Systems have been re-imaged.
We would like to recover Word and Excel files from these HDD’s pre re-imaging.

Hard drive damaged and important data is on drive. WD 100GB approximately.

I have deleted my audio records by mistake and would like to recover them

Unraid data recovery is provided in the uk by data clinic ltd

I have a 1 TB Seagate external hard drive that failed during operation. It Suddenly stopped working while watching a movie from it.
It now clicks / beeps continuously but does not mount on any computer.
The outer plastic case has been opened to plug the hard drive into a dock with no success, but the actual hard drive itself has not been opened.
Based on your standard service how much will data recovery cost?

I have a 1 TB Seagate external hard drive that failed during operation. It Suddenly stopped working while watching a movie from it.
It now clicks / beeps continuously but does not mount on any computer.
The outer plastic case has been opened to plug the hard drive into a dock with no success, but the actual hard drive itself has not been opened.
Based on your standard service how much will data recovery cost?

Seagate st31000340ns, appears in bios but not found when in my computer, occasionally shows up but won’t even show size if drive, in running windows 7 , disc is spinning,

I have a Lacie 5big 25TB Raid 0 drive, the unit has stopped powering up, I tried a seperate power supply and still nothing. Could you fix the unit so I can access the data or recover the data from each HDD seperately.

I built an unRAID setup with 2x2TB st31000340ns drives some years ago and went to move to a new system and believe i formatted the drives.

I have a hard drive that I took out the Pc, I believe it’s a Sata 40 or 44pin. I tried turning it on with an adapter but it doesn’t make a clicking noise to show that it’s working, nothing happens nor does it register on autoplay. Could you kindly let me know whether it could be fix and how much I would be paying roughly.

my WD external drive stopped working after I unplugged it without safe remote. After the incident, the computer cannot identify the drive.

My HDD seems to be dead it worked fine one moment and is now not turning I was just wondering if you could recover the two user areas that are stored on the HDD & at what cost it would be to myself.

Seagate 1TB internal HDD, approx four years old. PC failed to restart after Windows 10 update with boot record error. No strange noises from drive, recognised when connected to second PC but states requires formatting. Running CHKDSK reports that the contents are in RAW format. Can you help?

Looking for quote to recover data from a Seagate ST2000DM001 that failed suddenly with a mechanical fault. Drive not recognised through the BIOS and is clacking on power up.

I have a 2Tb WD My Passport external drive that has been dropped from about 3 feet onto carpet. When you connect to a computer it makes several beeps and stops, tries to spin again and makes more beeps. Is this something that you can recover data from and to what cost please?

Dropped my 2TB Seagate external hard drive (bought this year) from about 3ft onto a hard wooden floor. Now sounds like there is loose material inside it. When plugged into laptop I hear a USB recognition noise, additionally I can see the drive under disc drives within Device manger but I cannot access any of its content. I want to recover the data from the unraid system that I setup. It makes a qiuet regular beeping noise when plugged into my laptop. Contains a lot of personally important holiday photos and videos.

My Maxtor Diamondmax 22 STM3500… does not register in the BIOS anymore. I cannot extract any of my data. I switched the sata cables. Checked if everything was in the correct place. Nothing helps. The HDD seems to make the usual sounds, nothing out of the ordinary….except that the desktop computer does not see the harddrive. (all IDE’s are zero in the BIOS) With a sata – usb converter the harddisk still does not register. My laptop (on which I connected the harddrive via converter) does not even ‘notice’ any new device.

I have a western digital, my passport drive. It stopped working, I’ve had a look online, taken the drive back off and it looks as though the heads are stuffed.
Are you open tomorrow? Saturday to take a look? I could nip over to Northampton, I’m just over Coventry way.

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How we do a ‘Chip-Off’ Forensic Data Recovery on a Mobile Phone

Forensic data recovery and mobile phone investigation is the process of salvaging data from failed storage devices such as mobile phones or hard drives. We offer our services across a wide range of devices. Here we will look at our mobile phone side of the company, more specifically what is known as a chip-off operation. Chip off is a useful technique especially in forensic data recovery, also known as digital discovery, or eDiscovery: these are methods of data investigation used by police forces and insurance underwriters. Data Clinic Ltd are experts in recovering data from damaged phones and hard drives.

With any mobile phone or tablet, we initially attempt to inspect the phone, we determine if the failure is with the peripheral components such as batteries, charging ports and screens. If this is the case, then we wouldn’t need to go any further. For a lot of ediscovery data investigations cases however, this option serves as a process of elimination and if this first attempt of recovering the data is unsuccessful then we look at the more advanced options available to us. This is typically in the form of advanced micro soldering, JTAG or a Chip-Off operation.

So, what is a ‘Chip-Off’?

A Chip-off is the process of de-soldering the Flash Memory chip from the failed phone / tablet in the hope that we will successfully read its raw data independent of the device.

How do we do a Chip-Off recovery?

In order to complete a forensic data recovery on a mobile phone it’s first necessary to determine that a Chip-Off on a phone / tablet is needed then the next step is preparation. The phone must be fully dismantled, including the removal of any protective metal heat shields. When this is done we identify the eMMC (or NAND) memory chip place the PCB into a special holder underneath our stereo microscope as shown here.

What is now needed to remove any underfill from around the memory chip and add specialist flux to the chip. The Flux we typically use is Amtech Tacky Flux – the idea with this is to dispense it all around the chip then apply heat to it.

The main heat application we use is a Quick 861DA heat gun (image below). This is a station that offers a wide range of options when it comes to applying heat. We make sure to select a correct temperature, airflow and nozzle to do the job properly.

Once the chip has been lifted from the board after carefully applying the correct amount of heat we get the de-soldered chip, we then proceed to cleaning and re-balling the chip. This is a meticulous process whereby we need to ensure that each of the 100+ solder contacts have clean solder. It is a manual process that you need skill in precision soldering and a keen eye under the microscope to do.

Once each pin has been successfully and soldered in a uniform manner, it is time to clean it up with specialist chemical solutions. This ensures that the contacts are as clean as they can be and thus the read of the chip should also be good!

There are a lot of readers and programmers available worldwide that you can use to read the raw data of an eMMC NAND memory chip. The honest answer is they all have different capabilities for different chips. Its not a case of one is the best. Here are some samples of these available ‘boxes’. When it comes to data discovery and mobile phone investigation the phone data is fully dumped to a binary image file, we then analyse and decode the raw data. Once reconstructed we can send our customer a summary to let them know the recovery statistics as shown below.

This data can then easily be transferred to another storage device (typically a memory stick) and returned to the customer.

To Summarise

A chip-off is one of the procedures that really is a last resort. Chip-off cases are applicable when:

  • The logic board is too severely damaged to repair

  • ediscovery / digital discovery / forensic phone data recovery is required.
  • The lock on a phone if it is not known and there is no method of bypassing it via software

  • Corrosion cannot be decontaminated

  • For deleted data

The art of performing a chip-off is something that we pride ourselves on being able to achieve, we have recovered the data from many phones where this was the only option and are still carrying out these procedures today.

You can find Data Clinic at The Pavilions, Bridge Hall Lane, Bury, Greater Manchester BL9 7NX

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Digital Evidence Investigation – Data Recovery and E-Discovery

As more of our lives are stored digitally, so more of this digital information is often seen as evidence. Maybe a phone contains images from a crime scene, or perhaps a hard drive contains an important email that warrants a forensic investigation of the data. One term for this is forensic data recovery.

Most data recovery companies are able to examine data forensically. Digital evidence examination basically looks at the data on a digital storage device in an attempt to discover if there is any pertinent information detailing illegal activity.

Enquiries for e-discovery (or ‘data discovery’) as it is widely known vary. Here are a few examples from clients wanting a forensic examination of their hard drives and mobile phones.

Linux ext4 formatted 2TB WD HDD that is fairly new. Will not initialise or mount. Has 1TB of films I need back as the online backup has, incredibly, failed at the same time. I have a spare drive to move the data to. I’m interested in having this data examined forensically – I think the phrase is e-discovery or examination of digital evidence.

My Seagate External Hard drive has stopped working, and the light will not light up. However it does ask for me to initialize the disk, and makes a clicking, beeping noise.

Over christmas I took a lot of video footage on my phone to make into a short movie – i put my SD card into my laptop and transferred the videos onto my desktop or iCloud, i also made folders for them on my SD card, now when i came to open the folder it has turned into an exec file which now it won’t open my videos and i fear i may have lost them! i tried to download a free software to try recover the data but it only recovered the audio and even then it was broken, i believe that the footage is still there i just need a way to bring it back, now my Mac is not recognising my SD and i don’t want to keep trying unless i cause further damage. It is only now that I realise that some of the footage may contain digital evidence of wrong doing and it may be necessary to reproduce this in a legal case. What facilities exist to examine the hard drive, SD card and phone forensically? Can you examine each of them and produce a forensic report as the what activity has taken place on each?

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Hard drives are uninitialised and unallocated

In this article we discuss hard drives that have developed faults and become uninitialised or unallocated. This is quite a common problem and I’ve included some links as well to external web sites where people are having the same type of problems. These enquries come from people in West Yorkshire.

I have an external hard drive that is now coming up as uninitialized and unallocated on my PC, I have ran the WD diagnostic check and it say too many bad sectors. I have ran drill disk but it finds no files, should I assume all is lost or can you give me a price to check possibilities. I live in Sheffield, towards Barnsley

I have got a Seagate Backup Plus Portable Drive.
I was transferring pictures over from my MacBook Pro to the drive when my computer froze. I restarted my computer and then the hard drive was no longer picking up. I tried in another laptop this time Windows and still not picking up. The hard drive is now showing up as unallocated.
When the hard drive is plugged in it makes the running noise as normal but also bleeps which I haven’t heard before, it won’t initialise either.
The hard drive has not been used many times.

Since Tuesday I have been unable to access a folder on one of my uninitialised external hard drives which has very precious photographs of my children. I fear it may have a virus as I accessed a card website called funky pigeon as it was working perfectly before and the hard drive is only 3 years old and I have no back up. Could you advise please

My external hard drive (I think it is a SSD) has lost connection to the computer. I have had a friend strip it down and done everything he can do to recover the unallocated data, but was unable to read it (this is what he does as part of his job). He now states that the only way to recover the data is by using software and a data recovery company. Does this sound like something you can fix?

Data recovery on uninitialised and unallocated hard drives costs between £300 and £600 from decent clinics in West Yorkshire in places like Sheffield and Rotherham.

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Critical Process Has Died – Hard Drive Recovery

My hard drive was replaced last week but on the old one there are documents I would like to retain. I could enter my password as usual but nothing happened after that and a system recover was not possible. I did get a message saying a ‘critical process had died‘.

I have about 1 TB of files on an external hard drive that can not get power. It worked 3 weeks ago when i last did an update. I should mention this was in Nottingham and the power sources is fit for USA electrical outlets. I moved to the UK, tried attaching a UK adapter and no luck having it run. Sometimes you may hear a motor running and then you realize the electronic device is not fit for a different voltage and it stops. there was none of this. just quiet from the beginning. i have no way of checking what the problem could be now that im in the UK. my hard drive does not show a voltage range or process either. is the plug adapter just not appropriate or did i break it.

Nottingham

Seagate external hard drive beeps when plugged in and no data is transferred. When googles it appears the motor may be stuck. The hard drive has died and contains data for my teacher training year so it would be very useful to be able to recover the data or fix the drive.

I have a WD External Desktop Hardrive but the USB connection port is broken. The IT department at my school tried to fix the broken port but could not. The data on the hard drive is still there and it’s critical that I recover the contents. They tried placing the hard drive in another casing but as the data has some kind of protection / encryption they cannot get to it. Are you able to recover this data?

My Sony Xperia Z1 Compact has completely stopped working and I need to retrieve very important critical data from its internal storage. I have replaced the battery with a new one but nothing works.

2 x HDD Disks are from a Stora NAS drive both failed, set up as raid. Disks still spin up but cannot read them or access them. Have tried using aftermarket disk mount without success. Would like to know if you have hardware to enable reading of these disks and an approximate cost to recover data. Both discs are 1TB with about 500-750MB used. I saw an error telling me an important process has died – I need hard drive recovery – it’s critical that I get the data recovered.

I had some water damage over my MacBook Air (2013). Apple has put the storage into a safety bag, but did not comment on its condition. Wonder if your team can have a look to see if there are any issues / what it will cost to recover?

I have a Hitachi 5K250 160Gb (model number HTS542516K9SA00), with clicking noises, that is not readable.
Another company told me it’s impossible to recover data, as it is a mechanical issue. HDD was not open on this process.

I have a Buffalo Terastation showing multiple HD failures. I has a little data on it I think that I would like to keep.

I have a Lacie 2TB thunderbolt external drive that crashed. I have tried several recovery software programs but none are able to access any data from the drive. My Mac isn’t able to mount the drive- but after 15-20 min I get a message saying “the drive is unreadable- IGNORE FORMAT EJECT” I would like to know if it might be possible to recover 2 folders from this drive from one partition on the drive- I don’t need all of the data and what this would cost? I am located in Shoreditch

I was in Nottingham and one place I visited the lift doors opened to a yawning gap and in fright I dropped my bag – it fell down the shaft with my and my girlfriend’s phone plus a few other things. My phone and hard drive died so I took the brunt of it and long story short the mother board is damaged and ‘beyond repair’. Apple store says. Any suggestions if it’s possible to retrieve data / photos off of it? I really want the critical process data ie. the What’s App messages and photos from last few months – last backup to iCloud was in February (as it was full) so since then it’s just been on iTunes, on the phone. A friend of mine suggested contacting you. If you think it’s a no can do then please let me know. I can’t set up my new phone until I know as I’ll have to reset my iCloud and will lose all my other data. This is my Mum’s phone number as I don’t have one at the moment – email is best at the moment.

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