Samsung and Lacie Hard Drives

Here a some of the hard drives that have come into our Birmingham offices for data and file recovery in the last couple of months. The cost of data recovery is usually between £350 and £650 and depends largely on the type of fault the hard drive has.

Samsung Data Recovery
quayside tower, birmingham, home of data recoveryI have a Samsung laptop hard disc model HM321HI that appears to no spin up and a high pitched clicking sound is only coming from it. Are you able to recovery data from this type of device and what are your charges? I am in Staffordshire but can come to Birmingham if needed

Although it’s been a year since the Samsung hard drive was taking ages to be recognized by my laptop, it was working. However I had to turn the cable to a specific position other wise it would disconnect. 2 months ago I dropped it while it was standing on the desk and since then it will not be recognized, also found a repetitive mechanical sound instead of a running fan sound. I took it to repair shop and they said they cannot make it work.

Lacie Data Recovery
LaCie d2 Quadra Hard Disk 2TB smell of burning, then wisp of smoke coming out the back… switched it off. Do you have an office in Hereford and Worcester or do I drive to Birmingham?

I have a LaCie “big” 4tb drive (although I believe the internal drives are Seagate). It seems to have a mechanical failure as there is a clicking noise on start-up and then the drive is not accessible.

PC wouldn’t boot up – when I inspected it, the hard drive was making some mechanical clicking sounds on boot. I used the PC’s built-in recovery tools to perform a test on the hard drive, and it was showing read errors from a number of blocks – I didn’t continue the test to see how many blocks were unreadable in case it caused more damage. I’ve taken photos of the self-test screen, if they are useful: https://photos.app.goo.gl/qQaqe67ra1NTIWAk2. It’s a Lacie hard drive.

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Data Recovery in Birmingham

On a recent data recovery ‘open day’ at Quayside Tower on Broad Street in Birmingham, lots of people turned up with their broken hard drives looking to get their data recovered. Here are some of the examples we saw:

  • I have an 8 year old desktop pc, the motherboard is ASUS P6tD Deluxe
    Setup with 2 x WD 300GB RAID 0, with C: vol as 100GB and E:500GB. The RAID controller is in the link below.
    https://www.asus.com/Motherboards/P6TD_Deluxe/specifications/
    As far as I am aware the motherboard is faulty and the disks are intact with the RAID header information. This person came from the centre of Birmingham. I plugged my hard drive into a university computer and it wouldn’t recognise it at all, on several computers. So when I got home I tried it on my laptop and it recognised it but I could not access it. I tried restarting my laptop and updating the driver but it said it already had the updated version. This person caught the train in from Wolverhampton. Replaced hard drive after blue screen appeared on laptop and the hard disk contain some indispensable data. How much will it be to extract what’s in the c drive?
  • Quayside Tower, Broad Street, BirminghamSeagate drives no longer working
    I dropped my powered 2TB Seagate external hard drive about a year ago and it’s not been powering on or working since… I’m not sure wether it’s a power problem or the hard-disk itself is scratched. I meant to do something about it sooner but saw most data recovery places were expensive and didn’t have the cash then. It has all my work on it from the past three years and I’d really love to get the data back or get it working again. D’you think this is something you’d be able to help with / take a look at? I’m just round the corner on Park Road so could drop it off some point soon if you’d be up for having a look at this. If it’s possible to communicate via email just now that would be great, I’m travelling today and won’t be on my phone much. This person drove from Nuneaton.
  • My Seagate Expansion 2TB external hard drive has likely suffered from a power surge. I have replaced the power supply adaptor, but the hard drive fails to spin properly and is not recognised by my laptop when plugged in.
  • Seagate Backup Plug suddenly stopped working after being plugged into computer overnight. The hard drive was not dropped, but the laptop was moved while the hard drive was plugged in. The light is still showing on the drive, however the drive is not spinning and not showing up on the computer. No error messages showing. No data been written onto disk since. Device taken to iSmash, who checked the connection and identified the issue was with the drive not spinning.
  • WD MyCloud RAID Recovery
    Harddrive is a WD My Passport Ultra. Dropped hardrive from my lap onto the floor. Now not recognised on my computer – makes a noise like trying to start up, a light flashes and then it stops. Won’t connect! I need data recovery from WD my cloud (RAID) drive
  • WD My Passport Beeps
    WD My passport keeps beeping. I would like to retrieve data from it.
  • WD Passport Air
    I’ve got a WD passport air that doesn’t get recognised by the computer. are you able to retrieve the data? Again, this person arrived from Birmingham and actually lives close to Broad Street.
  • Seagate SATA stops working
    My Seagate 3GB SATA hard drive has just suddenly stopped working. The unit spins up but it is no longer visible in Windows 10 or the BIOS. I have tried different cables but that did not work. I use the drive for storage only

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