Data Recovery in Birmingham

On a recent data recovery ‘open day’ at Quayside Tower on Broad Street in Birmingham, lots of people turned up with their broken hard drives looking to get their data recovered. Here are some of the examples we saw:

  • I have an 8 year old desktop pc, the motherboard is ASUS P6tD Deluxe
    Setup with 2 x WD 300GB RAID 0, with C: vol as 100GB and E:500GB. The RAID controller is in the link below.
    https://www.asus.com/Motherboards/P6TD_Deluxe/specifications/
    As far as I am aware the motherboard is faulty and the disks are intact with the RAID header information. This person came from the centre of Birmingham. I plugged my hard drive into a university computer and it wouldn’t recognise it at all, on several computers. So when I got home I tried it on my laptop and it recognised it but I could not access it. I tried restarting my laptop and updating the driver but it said it already had the updated version. This person caught the train in from Wolverhampton. Replaced hard drive after blue screen appeared on laptop and the hard disk contain some indispensable data. How much will it be to extract what’s in the c drive?
  • Quayside Tower, Broad Street, BirminghamSeagate drives no longer working
    I dropped my powered 2TB Seagate external hard drive about a year ago and it’s not been powering on or working since… I’m not sure wether it’s a power problem or the hard-disk itself is scratched. I meant to do something about it sooner but saw most data recovery places were expensive and didn’t have the cash then. It has all my work on it from the past three years and I’d really love to get the data back or get it working again. D’you think this is something you’d be able to help with / take a look at? I’m just round the corner on Park Road so could drop it off some point soon if you’d be up for having a look at this. If it’s possible to communicate via email just now that would be great, I’m travelling today and won’t be on my phone much. This person drove from Nuneaton.
  • My Seagate Expansion 2TB external hard drive has likely suffered from a power surge. I have replaced the power supply adaptor, but the hard drive fails to spin properly and is not recognised by my laptop when plugged in.
  • Seagate Backup Plug suddenly stopped working after being plugged into computer overnight. The hard drive was not dropped, but the laptop was moved while the hard drive was plugged in. The light is still showing on the drive, however the drive is not spinning and not showing up on the computer. No error messages showing. No data been written onto disk since. Device taken to iSmash, who checked the connection and identified the issue was with the drive not spinning.
  • WD MyCloud RAID Recovery
    Harddrive is a WD My Passport Ultra. Dropped hardrive from my lap onto the floor. Now not recognised on my computer – makes a noise like trying to start up, a light flashes and then it stops. Won’t connect! I need data recovery from WD my cloud (RAID) drive
  • WD My Passport Beeps
    WD My passport keeps beeping. I would like to retrieve data from it.
  • WD Passport Air
    I’ve got a WD passport air that doesn’t get recognised by the computer. are you able to retrieve the data? Again, this person arrived from Birmingham and actually lives close to Broad Street.
  • Seagate SATA stops working
    My Seagate 3GB SATA hard drive has just suddenly stopped working. The unit spins up but it is no longer visible in Windows 10 or the BIOS. I have tried different cables but that did not work. I use the drive for storage only

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Recover Data Help

Lately the Risc team of IT specialists have been busy helping the people of Liverpool with their broken hard drives and requests to retrieve their data. When we haven’t been able to fix the faults in house we’ve used the data recovery services of Datlabs a UK hard drive expert company.

Here are some of the enquiries:

  1. I have an external hard disk that is not doing any strange noise but it does not open. I tryed to recover the files using the Get Data Back programme and they were “recover” but not correctly and are not opening. Can you please tell me If you can recover this files and how much would cost?
  2. data recovery from hard driveI have a Samsung M3 USB3 external drive with a broken socket due to forced entry of wrong plug. Is it possible to get this working again? If so how much will it cost? Model: HX-M101TCB/G
  3. 240gb laptop HDD not spinning up, just clicking. Tried in external enclosure but still the same issue.
  4. Im looking for parts to fix my drive. Wonder if you could help! Model: WD20NMVW – 11AV354 S/N: WX61A63P9780 DCM: HBMTJHKB
  5. Hello, my USB hard drive was formatted and wiped of all files some personal and some business. i need to recover image, audio and video files, i have tried software recovery myself however i have repeatedly ran into problems (my girlfriend unplugged it without thinking twice) as it has been a lengthy procedure i was hoping to get professional help rather than hope to be third time lucky. would this be a problem you could help with?
  6. Seagate 3 Tb external HDD. Connected Seagate to incorrect power supply. Will not connect to PC, no light or noise from the drive. No burning or smell evident. Control Board looks ok (no burnt bits).
  7. 32gb SSD suddenly shows up as no media. Need to know the price for recovery.

The Risc team recovered 5 of these jobs and used the services of Datlabs to access the hard drives of the jobs we couldn’t. All in all, a good performance, with all the data from all enquiries retrieved.

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Macbook Pro Data Recovery

Apple Macbook ProI have a 2011 Apple MacBook Pro (model no. A1286)
For a few months the base of the laptop had been overheating. Then the fan started to make loud whirring noises. Last week when I switched on the laptop all I received was the Apple chime noise and a blank white screen.
I made an appointment at an Apple store Genius Bar where they told me that both the logic board and hard drive are damaged. They can replace these components but are unable to retrieve the data from the damaged hard drive and have advised me to contact data retrieval specialists with regards to this.
I wonder if there is any chance that that data can be retrieved and how much is it likely to cost?

With these questions I initiated an internet search. For those of you who have never searched for anything like this before, I can tell you that there is a lot of information out there. Some sites I visited were rubbish but there were some gems in the search results. One the best was the Johnny Foreigner blog at http://johnnyforeigner.jimdo.com/ which taught me what I need to know about recovery of data from MacBooks. I must also give an honourable mention to http://thursdaynightblues.com/ web site which accurately and understandably explained to me what data recovery actually is and how it worked.

I’ve recently built up rather a mistrust of the information given at the Genius Bars. I think Apple used to try and make sure the staff who were part of these bars at least received some training in troubleshooting Mac problems, now it just seems these are populated by spotty kids fresh out of high school who know practically nothing about fixing Macs – I wouldn’t trust anything they said about data recovery.

A few enquiries to UK data recovery companies Recover Deleted Data (http://www.recover-deleted-data.co.uk/) and Computer Science Labs (http://computersciencelabs.com/) gave me a cost of between £350 and £600 for a Macbook Pro data recovery service. But don’t take my work for it, shop around and see what prices you come up with.

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