Data not on external hard drive and iPhone stuck on Apple Symbol

In this post we discuss what to do when data on an external Seagate hard drive doesn’t show up and what do do about wet iPhones that are stuck on the Apple symbol or in boot loop

Data not backed up on external hard drive

I’m in Belfast and my Seagate Barracuda 1TB internal hard drive which has about 150MB of data on it. Most of the data was backed up on an external hard drive, but there is 10 folders containing about 25MB of Photos and Videos of my Father (since deceased) which were not backed up and are specifically treasured that I would like recovering. Drive has developed a mechanical failure which started with high pitched whistling and then after turning off the power, now just a clicking sounding coming from the drive.

In this example the hard drive has a mechanical fault, a physical problem – the giveaway symptom is the clicking sound. To get the data off of this drive it’s necessary to replace the heads, so it needs to go to a data recovery company that has a clean room. There is no point looking for software, the drive has physical damage and this has to be repaired before the data can be extracted. If you’d like us to recover the data please bring your hard drive into The Mount business centre in Belfast.

iPhone got Wet, now doesn’t recognise

I have an iPhone 6s that was left in my pocket when I went in the swimming pool on holiday last year. Obviously the iPhone got rather wet, I tried to dry it out best I could at the time and when I got home it did recognise on iTunes. But since the screen didn’t display I couldn’t enter my passcode. I tried several softwares to get round this but didn’t work. Then it stopped recognising on iTunes. I have since replaced the screen and battery and tried a different charging cable (not fitted in phone) but nothing. When I test over the battery terminals on the logic board I get 0.3MOhms. I live in Leicester and have a new phone and only want my data (pictures etc) off the phone as my little girls baby pictures are on the phone and I don’t have copies.  I know there is a data recovery centre at Rutland House on Friar Lane in Leicester, could I call in ??

iPhone stuck on Apple logo

iPhone stuck on Apple symbol

My iPhone is stuck on the apple symbol and will not turn on. I’ve tried connecting it to iTunes and putting it into recovery mode and updating the software but it did not work. I do not want to restore the phone as I do not have all the photos and videos backed up. I think that the reason that this has happened was that my phone was completely full and had no storage left so it was struggling to function. I was planning on backing it up and deleting files to free up storage but hadn’t got round to doing so before this happened. I would like to get the photos and videos (and messages etc) off of the phone if possible.

Read More

Data recovery services across the UK

In this post we examine data recovery services across the UK.

Data required urgently in Glasgow

Our Seagate 6TB Expansion Drive took a minor bump and is now beeping twice when plugged in to a computer and then stops booting. It has data on board that we require urgently for a film which is due to go out on Tuesday. Can you help in Glasgow?

Recoverable data in Headingley, Leeds

Dropped hardrive, opened up to try and repair with a donor hardrive but realised it was beyond my capabilities. Is the data still recoverable as i had the device fully opened, i beleive i may have removed the internal discs before rebuilding. Powers up but noisy. Location is the Headingley area of Leeds.

Data Recovery in Birkenhead

I live in Merseyside, Birkenhead near Liverpool and my WD external hard drive (My Passport, 500 GB) suddenly stopped working a couple of weeks ago. It has my entire music collection and all my family photographs for the last ten years (about 100 GB worth of data if not more), which, unfortunately, I don’t have backed up anywhere else. I was wondering if you could tell me how much it might cost to try to recover that.

map of uk

Recover the data in London

Last week we had an accidental deletion of approx. 14TB of a 48TB zpool on some of our ZFS storage. The storage in question was not backed up or snapshotted. While this should have been clear to users we’re keen to understand whether or not it is possible (at a price) to recover the data in London. Are you able to recover deleted data from ZFS filesystems by scanning the disks and finding the unlinked data? We took the storage offline soon after we identified the issue so that minimal amounts of new data would have been written to the zpool.

Drive failure. Can’t access data from drive. Could you please provide a cost to recover around 700mb of data? Based in London City.

Microsoft word closed suddenly two days ago and I tried to find my documents that I was working on with unsaved and recovery documents but it is not there and it disappeared from my PC. It is very important documents to me, Could you help me to restore it?

External hard drive no longer works. Recover all data from it and fix if possible. My external hard drive seems to be corrupted, I’d like to recover all my photos.

Phone smashed to bits (Samsung S9) so unable to access, it powers on and screen only visible via hdmi on tv but unable to operate. Phone does not connect to a network to retrieve via other means.

Extract data from phone Birmingham

Holiday photos over 3 years ago in Wolverhampton taken on phone. Tried to install the latest update and have not been able to switch on the phone since. I’m thinking of taking it to 11 St Paul’s Square in Birmingham to have to data extracted.

A long Word document is gone- shows up when I open Word under “recents” but I can’t open it.
Deleted data (music files) by reformatting my LaCie CloudBox Network Attached Data Storage Drive.

Read More

Retrieve and Recovering Data

In this post we look at retrieving and recovering the data from a variety of devices.

Retrieve data from a Disabled iPhone

My late wife’s iphone has been inadvertently disabled by me and Apple say that I cannot get the data [I only want to see if there are any photographs] without a court order. Is it possible to see the photographs?

Recovering an old hard drive – London

I have an old (1999) hard drive which broke down about 13 years ago. I makes a clicking noise when trying to load. I was wondering if you could try to attempt to recover the data that’s on it please and how much would that cost? I am in central London, near Lombard Street.
IBM Travelstar
Model: DARA-212000
12.07GB ATA/IDE

Travelstar DARA212000

Data recovery SD card

I was wondering if you could help me. Basically my camera SD card when I was viewing photos suddenly stopped working. It just stopped. I then took it out and put it back in, nothing changed. It also won’t let me take any photos on my camera as it says ‘memory card cannot be used’ and asks me to format it -which I have read mostly erases your data which I clearly don’t want to do! But my computer will not recognise even the Nikon SD card when it is in the drive. I am very worried I for no apparent reason have lost all my memories. So I feel naturally very stuck and worried. I think I read you do SD cards? If so, if you could advise me on what to do next and where you are located that would be very helpful.

Recover files from USB stick
My computer is not able to read my USB Stick, I think the stick’s plug might be damaged.

Retrieve data from OnePlus 5T

OnePlus 5T with broken screen, cannot see anything. Phone otherwise working normally. I want to recover photos and other data, not having any luck with downloaded recovery software.

Rescue lost RAID files

We have a 4 drive RAID array on a NAS box and one has failed and the array has failed with it, windows is detecting the drive is there but cannot access the files.
The drive is 4tb and we are looking for a general quote for how much it would cost to recover from the dead drive, we are aware which drive has failed in the array.

Read More

Waltham Forest, Kensington, Hammersmith, Lombard Street Data Recovery London

london boroughs data recoveryMotorola Nexus 6 Recovery

I have a Motorola nexus 6 motherboard and hard drive (the rest is broken due to DIY repair attempt). Nexus phone is damaged. no display. not starting. The screen in phone has stopped working. I need to recover my photos.
Will you be able to recover the data directly from the hard drive? How much will you charge? Can you collect from Hammersmith London?

Recover Files from Toshiba X300 Hard Drive

Toshiba X300 4TB HDD. I need the connect pins PCB. I can send a photo or call in at your Lombard St London office with the damaged one tomorrow?

Waltham Forest Data Recovery

My elderly MacBook has become stuck in a bootloop, I’ve tried loading it up into recovery and safe modes but with no such luck. I was due to replace it so I am just looking for full data recover and am in the Waltham Forest area of London
Is this something you can do and what would be the charge?

WD My Passport Data Retrieval

My WD My Passport has accidentally been formatted. would it be possible to recover the data on it as there are image files I need on it? Also have you an idea of how much it would cost-general ball park figure. I’m in Barnet in London but can catch the underground into London and onto Bank tube station for data recovery.

SATA Files needed

I have a SATA 2.5 hard disk which was in my toshiba laptop when it was dropped. It then began to malfunction, an engineer has been out and replaced the hard drive and set up the laptop again but was unable to retrieve the files from the hard disk. I was wondering if you could give me a quote for how much this might cost? I’m located in Kensington

Seagate hard drive 1TB will not mount or be discovered on Mac or Windows machine. Powers up and sounds okay.

Samsung m3 portable hard drive. Registers on the computer as being plugged in but can’t be accessed. Can it be fixed in London?

Formatted and overwritten SSD after everything saved to One Drive, One Drive then lost the file, Microsoft not interested

I opened the case to the hard drive and replaced hard disk with another and i cant make it work and now over time i don’t remember which disk actually goes to it.

Read More

Recover data forensically for use in court (UK)

With legal cases involving digital evidence that goes to court in the UK, it’s important that the contentious data is extracted forensically. This means following ‘chain of custody‘ procedures that ensure that the recovered data is admissible in a UK court of law. The following are examples of cases where it’s been necessary to preserve data that has been acquired forensically. This digital data has been acquired from either mobile phones or computer hard drives. Forensic data recovery is also possible from CCTV and DVR too – run a Google search for forensic ‘data recovery companies in London’ or ‘data recovery companies in Manchester’ to find a company that provides this service.

Forensic data recovery of iPhone

forensic data recovery service in the UKI’m trying to find a company that can assist in the forensic data recovery of files from an iPhone. A few days ago went to update my iphone 6s to ios 11.2.5 from the phone. It updated fine but whenever I went into photos or notes it would give me a blank page for 1 minute then disappear, the rest of the phone was fine. I asked a friend for advice and he told me to connect to my macbook while holding home and power button then let go of power button. He told me to click update software (again) and it would overwrite the update and fix my problem. The update loaded half way then crashed, now stuck in recovery mode and will not come out of it. I have tried updating again and again but keeps coming up with error code (14). I do not want to restore the phone as I don’t have a backup saved besides a few small things in icloud dating back several months, instead I want to forensically recover the phone’s data as I’m involved in an ongoing legal case and the data is to be used in court. I have 7 years worth of memories on this phone that I have transferred from phone to phone over the years. The main bit missing would be my photos between 2016 and now. Really distraught as all of my cherished photos from family, holidays and the whole past 2 years are not on icloud. I do not want to restore and wipe the phone without someone trying to recover my current pictures first. I know that the photos were there after my initial faulty update as when I force pressed the photos album I could see the most recent photo. Now phone is stuck in recovery mode and continuously failing to update or change screen. I have spoken to multiple people including the apple store team who tried on their own laptops and could not help me. PLEASE tell me these can be recovered somehow and you can get through the encryption to access the data??????

Forensic data recovery of external hard disk

Hi – do you provide a forensic data recovery service from an external hard drive? My Lexar external drive failed on me yesterday, it was flashing red when I entered it into my laptop and not being detected. I tried a few online fixes which said to change the drive letter, this helped slightly as the laptop can now detect the USB but there’s no data on it. It’s of paramount importance that I forensically retrieve the files from this device as they form part of the evidence in a court case. I tested out a few data recovery programs but they only recover deleted data from 8th of Jan and before; none of the programs I tried can retrieve data after Jan 8th specifically my dissertation which I was writing up yesterday and saved on my flash drive. Please can you help me as I tried nearly everything to recover my recent data but only recovers old data that I don’t need.

Read More

UnRAID data recovery

2x unraid Hard drives from different PC’s
Systems have been re-imaged.
We would like to recover Word and Excel files from these HDD’s pre re-imaging.

Hard drive damaged and important data is on drive. WD 100GB approximately.

I have deleted my audio records by mistake and would like to recover them

Unraid data recovery is provided in the uk by data clinic ltd

I have a 1 TB Seagate external hard drive that failed during operation. It Suddenly stopped working while watching a movie from it.
It now clicks / beeps continuously but does not mount on any computer.
The outer plastic case has been opened to plug the hard drive into a dock with no success, but the actual hard drive itself has not been opened.
Based on your standard service how much will data recovery cost?

I have a 1 TB Seagate external hard drive that failed during operation. It Suddenly stopped working while watching a movie from it.
It now clicks / beeps continuously but does not mount on any computer.
The outer plastic case has been opened to plug the hard drive into a dock with no success, but the actual hard drive itself has not been opened.
Based on your standard service how much will data recovery cost?

Seagate st31000340ns, appears in bios but not found when in my computer, occasionally shows up but won’t even show size if drive, in running windows 7 , disc is spinning,

I have a Lacie 5big 25TB Raid 0 drive, the unit has stopped powering up, I tried a seperate power supply and still nothing. Could you fix the unit so I can access the data or recover the data from each HDD seperately.

I built an unRAID setup with 2x2TB st31000340ns drives some years ago and went to move to a new system and believe i formatted the drives.

I have a hard drive that I took out the Pc, I believe it’s a Sata 40 or 44pin. I tried turning it on with an adapter but it doesn’t make a clicking noise to show that it’s working, nothing happens nor does it register on autoplay. Could you kindly let me know whether it could be fix and how much I would be paying roughly.

my WD external drive stopped working after I unplugged it without safe remote. After the incident, the computer cannot identify the drive.

My HDD seems to be dead it worked fine one moment and is now not turning I was just wondering if you could recover the two user areas that are stored on the HDD & at what cost it would be to myself.

Seagate 1TB internal HDD, approx four years old. PC failed to restart after Windows 10 update with boot record error. No strange noises from drive, recognised when connected to second PC but states requires formatting. Running CHKDSK reports that the contents are in RAW format. Can you help?

Looking for quote to recover data from a Seagate ST2000DM001 that failed suddenly with a mechanical fault. Drive not recognised through the BIOS and is clacking on power up.

I have a 2Tb WD My Passport external drive that has been dropped from about 3 feet onto carpet. When you connect to a computer it makes several beeps and stops, tries to spin again and makes more beeps. Is this something that you can recover data from and to what cost please?

Dropped my 2TB Seagate external hard drive (bought this year) from about 3ft onto a hard wooden floor. Now sounds like there is loose material inside it. When plugged into laptop I hear a USB recognition noise, additionally I can see the drive under disc drives within Device manger but I cannot access any of its content. I want to recover the data from the unraid system that I setup. It makes a qiuet regular beeping noise when plugged into my laptop. Contains a lot of personally important holiday photos and videos.

My Maxtor Diamondmax 22 STM3500… does not register in the BIOS anymore. I cannot extract any of my data. I switched the sata cables. Checked if everything was in the correct place. Nothing helps. The HDD seems to make the usual sounds, nothing out of the ordinary….except that the desktop computer does not see the harddrive. (all IDE’s are zero in the BIOS) With a sata – usb converter the harddisk still does not register. My laptop (on which I connected the harddrive via converter) does not even ‘notice’ any new device.

I have a western digital, my passport drive. It stopped working, I’ve had a look online, taken the drive back off and it looks as though the heads are stuffed.
Are you open tomorrow? Saturday to take a look? I could nip over to Northampton, I’m just over Coventry way.

Read More

Recovering archive data from tape

If you have any type of data stored on tape and no longer have the hardware to recover the files then allow me to redirect you to this earlier data tape recovery blog post. Here are two examples where there is a requirement to retrieve old archived computer data from tape storage. This is sometimes referred to as eDiscovery.

  • We have a DAT DDS3 TAPE with a backup made by BACKUP utility under DEC ALPHA DS10 running OPENVMS 7.3, and we want to get the backup file from the TAPE to hard drive on PC but we do not have access of TAPE reader.
    We just want to get the backup file, i.e one file of size 3,4 GB
    We would like if your are able to do that and for what price.
  • I have 1 or 2 quarter inch tape cartridges containing a CPIO (or perhaps tar) archive from a 1990’s Unix workstation while at college. How much would it cost to transfer their contents to DVD or USB stick, assuming they are still readable? I’m located near Chiswick.

Read More

Retrieve data from backup tape – Leeds data recovery

Putting away information (‘data’) for a significant amount of time is a prerequisite for some organisations. Numerous individuals don’t understand that the data tape is as yet a noteworthy player in the capacity data storage, because of its cost, amount of information that can be put away and the timeframe that data can be put away for. eDiscovery is a large part of tape data recovery.

In contrast with HDDs, SSDs or even the Cloud, the data tape is far better when it comes than long haul chronicling. Be that as it may, in case you’re new to tape or need some more data on the utilisation of tape for capacity then the underneath data should help. On the off chance that your inquiry or circumstance still hasn’t been replied, at that point get in contact with a data recovery tape specialist.

With the end goal for you to work out whether the tape is a decent decision for your capacity needs, or on the off chance that you are uncertain about how Data Clinic might almost certainly help you retrieving data from tape, for ediscovery or other purposes, underneath are some famous situations and questions that we have looked throughout the years.

retrieving data from tape

I have various tapes containing chronicled information. I have to get to it, yet I can’t discover the equipment/reinforcement programming to reestablish them.

In the event that you end up in this position, at that point your first port of call is attempt and get a duplicate of the reinforcement programming by reaching a product seller or merchant on the web. In spite of the fact that by and large, you may wind up in the position where the product you need is never again sold. If so, at that point your most solid option is contact an information recuperation expert. Organisations like Data Clinic have explicit apparatuses and equipment that enable them to recoup information from tapes without the requirement for the old reinforcement programming.

I need a specific record that is put away on one of the tapes I have. How might I discover which tape holds this record?

Reliant on the product and tape library framework you are utilising, you might probably – as the tape library head – utilise a code order to find the particular document. To have the option to do this however, you should know the careful name of the record you are searching for. Regardless of whether you do know the precise name, there still might be an opportunity that you recover the wrong duplicate of the document, similarly as with any propelled reinforcement there are a few duplicates of a similar single record. To keep away from this, a straightforward arrangement is make a record and index of all the tape media. This would spare time and be financially savvy.

It would appear that the information on my tapes has been eradicated or erased coincidentally. Is there any way I can get it back?

This isn’t something that you will almost certainly do without anyone else’s input. Having the option to recuperate any kind of information, from a media should just be finished by an expert information recuperation master. Numerous recuperations that are done in the hands of somebody that doesn’t have a clue what they’re doing, can result in irreversible harm and much more information misfortune. Recouping from tape is a standout amongst the most developed sorts of information recuperation; exceptional devices, equipment and a lot of learning of the manner in which information is organised and spared are expected to play out a tape recuperation.


Map above: Data Clinic Leeds – hard drive and tape data recovery services on Gelderd Road

I have various tapes in various arrangements. How might I institutionalise them?

Relocating your tapes so they are all on one stage is a smart thought. Not on the grounds that the stages may not be sufficient, yet most of the stages once presented are a distant memory. On the off chance that the equipment for those tapes never again exists, issues can happen when information on those tapes should be gotten to. Having the option to get to the information on your tapes is fundamental, particularly on the off chance that they hold any touchy data. There are as yet various tape and reinforcement stockpiling framework designs accessible to the market. Picking the one that works for your organisation’s needs is the most ideal approach as there is no genuine ‘best sort.’ If you are contemplating moving the majority of your tape information to one combined stage, specialists like Data Clinic can help you preceding the procedure, and prompt you on any dangers related with the relocation.

I’ve endeavoured to get to the information on my organisation’s tapes yet they are stating they are clear!

On the off chance that you are encountering this issue, at that point your most logical option is contact an information recuperation expert like Data Clinic. Particular equipment can be utilised to sidestep the issue and recoup the information, yet this should just be finished by an expert.

The tape peruser I have is never again working. How might I get to the information I have chronicled?

Sadly, without the tape peruser, you have no chance to get of having the option to get to that information you have documented. On the off chance that you end up in this circumstance, clean your tape drive; they were built for hard core work and toughness, so with some karma, it might begin to work once more. On the off chance that this neglects to work, either investigate purchasing another or utilised drive of a similar brand and model or convey the gadget to a master like Data Clinic.

Read More

Digital Evidence Investigation – Data Recovery and E-Discovery

As more of our lives are stored digitally, so more of this digital information is often seen as evidence. Maybe a phone contains images from a crime scene, or perhaps a hard drive contains an important email that warrants a forensic investigation of the data. One term for this is forensic data recovery.

Most data recovery companies are able to examine data forensically. Digital evidence examination basically looks at the data on a digital storage device in an attempt to discover if there is any pertinent information detailing illegal activity.

Enquiries for e-discovery (or ‘data discovery’) as it is widely known vary. Here are a few examples from clients wanting a forensic examination of their hard drives and mobile phones.

Linux ext4 formatted 2TB WD HDD that is fairly new. Will not initialise or mount. Has 1TB of films I need back as the online backup has, incredibly, failed at the same time. I have a spare drive to move the data to. I’m interested in having this data examined forensically – I think the phrase is e-discovery or examination of digital evidence.

My Seagate External Hard drive has stopped working, and the light will not light up. However it does ask for me to initialize the disk, and makes a clicking, beeping noise.

Over christmas I took a lot of video footage on my phone to make into a short movie – i put my SD card into my laptop and transferred the videos onto my desktop or iCloud, i also made folders for them on my SD card, now when i came to open the folder it has turned into an exec file which now it won’t open my videos and i fear i may have lost them! i tried to download a free software to try recover the data but it only recovered the audio and even then it was broken, i believe that the footage is still there i just need a way to bring it back, now my Mac is not recognising my SD and i don’t want to keep trying unless i cause further damage. It is only now that I realise that some of the footage may contain digital evidence of wrong doing and it may be necessary to reproduce this in a legal case. What facilities exist to examine the hard drive, SD card and phone forensically? Can you examine each of them and produce a forensic report as the what activity has taken place on each?

Read More

Retrieve stored files from OCZ in Manchester

OCZ Agility 3 SSD drive has stopped working without warning. No longer works in Mac or external drive caddy. Suspect controller fault.
Can you recover data?

OCZ Agility 3 SSD

I have an scsi external HD for my OCZ E Mu sampler SSD (music) and it’s been solid as a rock until last night where I heard it spin up… then down again: now the sampler ‘sees’ it as sleeping but it will not wake. Lights on, so power supply good. I am in Manchester M16 and need data off it/fixed or, wosrt case, at least a storage solution.

My OCZ external hard drive for a few years and has all of my work / photos on it. However, it no longer shows up when I plug it in. I have used disk utility on my Mac which is telling me it needs repaired but says it can’t be fixed when i press ‘first aid’.
I’ve ordered a new external hard drive for tomorrow in a hope that the files can be transferred from the existing one on to the new one?

I have an OCZ Hard Drive
I dropped the hard disk from office table and it stopped working
After dropping, i connected again the hard drive to computer and let if on for 30 minutes
After 30 minutes i heard a long noise
I disconnected the hard drive from computer and tried to log back again
But it gave 2 beep sounds and failed to connect
At the moment it is not working and my initial attempts to recover the data failed
I was told that the hard drive’s requires the following:
* A platter exchange is required that cleans the disk platters with alcohol solution to remove any remnants of the failed read/write heads
* Images the disk platters individually
* This procedures allows, image more sectors from the disk platters which means more data will get imaged.
Can i kindly request your help to advise whether this is possible with your service and cost of the service if possible

Read More