Data recovery in Leicester, Southampton, Edinburgh and Newcastle

In this post we review questions from people looking for data recovery services in Leicester, Southampton, Edinburgh and Newcastle. Data Clinic Ltd have offices in all of these locations.

Dropped hard drive

Hard drive dropped on floor Leicester

Hard-drive fell to the floor many years ago and although it did power on, it was no longer detectable by any computers. I probably have a whole load of useless things on there, but what I am most interested in trying to salvage is all the pictures I had stored on there. May have been stored only as part of the macOS TimeMachine feature but unsure. I am closest to the Data Clinic office in Leicester and can call in in necessary.

Hard drive accidentally fell Southampton

My external hard drive recently accidentally fell off the side of my desk, onto the radiator and when plugging it back in, started making a beeping sound every other second. From what I’ve read online and on your website, it says it is likely the spindle. I was wondering if you could take a look and hopefully fix this, as it has a lot of important files? Southampton is the nearest location, however it is still over an hour away. I was wondering, if you did a delivery option? To mail damaged items to you, and then mail back to the user?

Home server recovery Edinburgh

My home server has 4 drives and 2 have failed when I moved it. I would like to recover the data but it is not the end of the world if I can’t. Can you let me know the costs. I am based in Edinburgh Scotland. The server is a HP DL160G6 running VMware 5.5.

Hard drive platter swap Newcastle

I’ve got a 1TB H2T1000854S 2.5″ which stopped being deteced by Windows 10 after a book struck the HDD whilst switched off. The HDD would turn on, it would make a buzzing noise as if the reader heads had failed. I live in Newcastle and purchased a replacement (same model and firmware) and initially swapped the PCB board. This did not fix the problem and swapped the PCBs back. I then swapped the platter without removing the heads (like in this video: https://www.youtube.com/watch?v=i266jB0aP8E ) now the hard drive makes a noise as if the hard drive is unable to read from the platter here is my video of the noise (https://www.youtube.com/watch?v=XTbiw_JPEUE ) I think the platter may have become mis-aligned not really sure. Anyways, could you please let me know if this is something you can fix and how much it will cost to have the data recovered, if possible.

Windows won’t load

We have a SSD that had Windows & the system and the users profile on it, then the machine booted and said no Windows to load.
When putting disk in a different PC as a 2nd disk it picked it up in the BIOS, but then on the other PC it didn’t auto show as a separate drive to browse Windows.
Took a look in Disk Management it popped up and wanted to initialise it. We of course cancelled out at this point.
A user has a folder they want back from their users profile path. I’m hoping to pop into a Data Clinic and have my files recovered.

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London iphone data recovery

The purpose of this article is to look at the feasibility of recovering data from smashed, broken and unresponsive iPhones that are also sometimes stuck in a boot loop. The questions below are from people who live in or are close to London.

iPhone Stuck in Boot Loop

I am having an iPhone7 that was in a boot loop after a battery replacement. I send it to apple, but they were unable to fix it without deleting my data, it was against their rules, so I have it back unrepaired. They have found some more issues that just degrading battery, they found a liquid issue. From the photos they have sent me I believe that the liquid did not damage the memory chip and the main chip.
So, my question is – when is convenient so that I could come and show you my device. I can get to your data recovery place on Lombard Street in London. If you could repair it without deleting/erasing any of the data that would be amazing. If repairing could cause any damage to the data, would you be able to download the data and then repair it. I know that those question first need you to observe the device.

iPhone Error Code 14

I have an iPhone 6s stuck on the recovery mode. Yesterday it was stuck on white apple logo screen. I have tried the apple update and restore but there is not enough storage on the phone to update. I have not backed up the phone in a year. I do not wish to lose all of my data and Apple London have not been able to help. Do you think you would be able to recover photos etc off of the phone?

iPhone smashed – needs data recovery

I’ve got an iPhone 7 that I broke on a night out a couple of year ago, the screen is smashed and the phone damaged badly to the point where it doesn’t turn on or even show up on a computer. I’m in Chigwell near London and I’d like to try and recover the photos from the phone as there’s lots of sentimental photos from various holidays on there. I took the phone to an Apple store a while back, and they insisted that nothing could be done (typical Apple). I was wondering if there’s any way in which you’d be able to help me?

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Recover the Data from Liquid and Water Damaged Phones

Data Clinic recover the data from a lot of liquid and water damaged phones – see https://www.dataclinic.co.uk/data-recovery-from-liquid-and-water-damaged-phones/. This is often a complex task, far beyond what a high street phone repair shop is capable of. Here’s an example enquiry from someone with a water damaged phone.

Recovering data from water damaged phones“I have a Huawei P30 phone with a cracked screen and water damage. I can tell the phone is still working because I can see the Bluetooth is on and there I vibrations. So it might just need a new screen. But the main thing is if replacing the screen doesn’t work then I want to be able to recover the data from it.”

Water damage to a phone will frequently cause the screen to stop working. A simple fix that many people think of using is to change the screen, but this does not usually work. The faulty screen is just a symptom of the problem (water damage) rather than the problem itself. So by changing the screen you’re not actually doing anything to fix the problem.

To recover the data from a phone that has come into contact with liquid it’s usually necessary to dismantle to phone and take it apart. This is because we need to get access to the motherboard, components and the NAND memory that holds the data. Sending in a water damaged phone for recovery means that you will not get back a working phone. The data will be successfully extracted to a memory stick with specific folders – eg. photos, contacts, videos etc, but the phone will be returned to you in pieces.

The cost of recovering the data from a liquid damged phone is roughly £300 – £400. Expect the pay an upfront fee too which pays for the technicians time to find, trace and rectify faults on the phone and obtain a file list which will be emailed to you for approval.

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Data not on external hard drive and iPhone stuck on Apple Symbol

In this post we discuss what to do when data on an external Seagate hard drive doesn’t show up and what do do about wet iPhones that are stuck on the Apple symbol or in boot loop

Data not backed up on external hard drive

I’m in Belfast and my Seagate Barracuda 1TB internal hard drive which has about 150MB of data on it. Most of the data was backed up on an external hard drive, but there is 10 folders containing about 25MB of Photos and Videos of my Father (since deceased) which were not backed up and are specifically treasured that I would like recovering. Drive has developed a mechanical failure which started with high pitched whistling and then after turning off the power, now just a clicking sounding coming from the drive.

In this example the hard drive has a mechanical fault, a physical problem – the giveaway symptom is the clicking sound. To get the data off of this drive it’s necessary to replace the heads, so it needs to go to a data recovery company that has a clean room. There is no point looking for software, the drive has physical damage and this has to be repaired before the data can be extracted. If you’d like us to recover the data please bring your hard drive into The Mount business centre in Belfast.

iPhone got Wet, now doesn’t recognise

I have an iPhone 6s that was left in my pocket when I went in the swimming pool on holiday last year. Obviously the iPhone got rather wet, I tried to dry it out best I could at the time and when I got home it did recognise on iTunes. But since the screen didn’t display I couldn’t enter my passcode. I tried several softwares to get round this but didn’t work. Then it stopped recognising on iTunes. I have since replaced the screen and battery and tried a different charging cable (not fitted in phone) but nothing. When I test over the battery terminals on the logic board I get 0.3MOhms. I live in Leicester and have a new phone and only want my data (pictures etc) off the phone as my little girls baby pictures are on the phone and I don’t have copies.  I know there is a data recovery centre at Rutland House on Friar Lane in Leicester, could I call in ??

iPhone stuck on Apple logo

iPhone stuck on Apple symbol

My iPhone is stuck on the apple symbol and will not turn on. I’ve tried connecting it to iTunes and putting it into recovery mode and updating the software but it did not work. I do not want to restore the phone as I do not have all the photos and videos backed up. I think that the reason that this has happened was that my phone was completely full and had no storage left so it was struggling to function. I was planning on backing it up and deleting files to free up storage but hadn’t got round to doing so before this happened. I would like to get the photos and videos (and messages etc) off of the phone if possible.

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Data recovery services across the UK

In this post we examine data recovery services across the UK.

Data required urgently in Glasgow

Our Seagate 6TB Expansion Drive took a minor bump and is now beeping twice when plugged in to a computer and then stops booting. It has data on board that we require urgently for a film which is due to go out on Tuesday. Can you help in Glasgow?

Recoverable data in Headingley, Leeds

Dropped hardrive, opened up to try and repair with a donor hardrive but realised it was beyond my capabilities. Is the data still recoverable as i had the device fully opened, i beleive i may have removed the internal discs before rebuilding. Powers up but noisy. Location is the Headingley area of Leeds.

Data Recovery in Birkenhead

I live in Merseyside, Birkenhead near Liverpool and my WD external hard drive (My Passport, 500 GB) suddenly stopped working a couple of weeks ago. It has my entire music collection and all my family photographs for the last ten years (about 100 GB worth of data if not more), which, unfortunately, I don’t have backed up anywhere else. I was wondering if you could tell me how much it might cost to try to recover that.

map of uk

Recover the data in London

Last week we had an accidental deletion of approx. 14TB of a 48TB zpool on some of our ZFS storage. The storage in question was not backed up or snapshotted. While this should have been clear to users we’re keen to understand whether or not it is possible (at a price) to recover the data in London. Are you able to recover deleted data from ZFS filesystems by scanning the disks and finding the unlinked data? We took the storage offline soon after we identified the issue so that minimal amounts of new data would have been written to the zpool.

Drive failure. Can’t access data from drive. Could you please provide a cost to recover around 700mb of data? Based in London City.

Microsoft word closed suddenly two days ago and I tried to find my documents that I was working on with unsaved and recovery documents but it is not there and it disappeared from my PC. It is very important documents to me, Could you help me to restore it?

External hard drive no longer works. Recover all data from it and fix if possible. My external hard drive seems to be corrupted, I’d like to recover all my photos.

Phone smashed to bits (Samsung S9) so unable to access, it powers on and screen only visible via hdmi on tv but unable to operate. Phone does not connect to a network to retrieve via other means.

Extract data from phone Birmingham

Holiday photos over 3 years ago in Wolverhampton taken on phone. Tried to install the latest update and have not been able to switch on the phone since. I’m thinking of taking it to 11 St Paul’s Square in Birmingham to have to data extracted.

A long Word document is gone- shows up when I open Word under “recents” but I can’t open it.
Deleted data (music files) by reformatting my LaCie CloudBox Network Attached Data Storage Drive.

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Retrieve and Recovering Data

In this post we look at retrieving and recovering the data from a variety of devices.

Retrieve data from a Disabled iPhone

My late wife’s iphone has been inadvertently disabled by me and Apple say that I cannot get the data [I only want to see if there are any photographs] without a court order. Is it possible to see the photographs?

Recovering an old hard drive – London

I have an old (1999) hard drive which broke down about 13 years ago. I makes a clicking noise when trying to load. I was wondering if you could try to attempt to recover the data that’s on it please and how much would that cost? I am in central London, near Lombard Street.
IBM Travelstar
Model: DARA-212000
12.07GB ATA/IDE

Travelstar DARA212000

Data recovery SD card

I was wondering if you could help me. Basically my camera SD card when I was viewing photos suddenly stopped working. It just stopped. I then took it out and put it back in, nothing changed. It also won’t let me take any photos on my camera as it says ‘memory card cannot be used’ and asks me to format it -which I have read mostly erases your data which I clearly don’t want to do! But my computer will not recognise even the Nikon SD card when it is in the drive. I am very worried I for no apparent reason have lost all my memories. So I feel naturally very stuck and worried. I think I read you do SD cards? If so, if you could advise me on what to do next and where you are located that would be very helpful.

Recover files from USB stick
My computer is not able to read my USB Stick, I think the stick’s plug might be damaged.

Retrieve data from OnePlus 5T

OnePlus 5T with broken screen, cannot see anything. Phone otherwise working normally. I want to recover photos and other data, not having any luck with downloaded recovery software.

Rescue lost RAID files

We have a 4 drive RAID array on a NAS box and one has failed and the array has failed with it, windows is detecting the drive is there but cannot access the files.
The drive is 4tb and we are looking for a general quote for how much it would cost to recover from the dead drive, we are aware which drive has failed in the array.

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Waltham Forest, Kensington, Hammersmith, Lombard Street Data Recovery London

london boroughs data recoveryMotorola Nexus 6 Recovery

I have a Motorola nexus 6 motherboard and hard drive (the rest is broken due to DIY repair attempt). Nexus phone is damaged. no display. not starting. The screen in phone has stopped working. I need to recover my photos.
Will you be able to recover the data directly from the hard drive? How much will you charge? Can you collect from Hammersmith London?

Recover Files from Toshiba X300 Hard Drive

Toshiba X300 4TB HDD. I need the connect pins PCB. I can send a photo or call in at your Lombard St London office with the damaged one tomorrow?

Waltham Forest Data Recovery

My elderly MacBook has become stuck in a bootloop, I’ve tried loading it up into recovery and safe modes but with no such luck. I was due to replace it so I am just looking for full data recover and am in the Waltham Forest area of London
Is this something you can do and what would be the charge?

WD My Passport Data Retrieval

My WD My Passport has accidentally been formatted. would it be possible to recover the data on it as there are image files I need on it? Also have you an idea of how much it would cost-general ball park figure. I’m in Barnet in London but can catch the underground into London and onto Bank tube station for data recovery.

SATA Files needed

I have a SATA 2.5 hard disk which was in my toshiba laptop when it was dropped. It then began to malfunction, an engineer has been out and replaced the hard drive and set up the laptop again but was unable to retrieve the files from the hard disk. I was wondering if you could give me a quote for how much this might cost? I’m located in Kensington

Seagate hard drive 1TB will not mount or be discovered on Mac or Windows machine. Powers up and sounds okay.

Samsung m3 portable hard drive. Registers on the computer as being plugged in but can’t be accessed. Can it be fixed in London?

Formatted and overwritten SSD after everything saved to One Drive, One Drive then lost the file, Microsoft not interested

I opened the case to the hard drive and replaced hard disk with another and i cant make it work and now over time i don’t remember which disk actually goes to it.

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Recover data forensically for use in court (UK)

With legal cases involving digital evidence that goes to court in the UK, it’s important that the contentious data is extracted forensically. This means following ‘chain of custody‘ procedures that ensure that the recovered data is admissible in a UK court of law. The following are examples of cases where it’s been necessary to preserve data that has been acquired forensically. This digital data has been acquired from either mobile phones or computer hard drives. Forensic data recovery is also possible from CCTV and DVR too – run a Google search for forensic ‘data recovery companies in London’ or ‘data recovery companies in Manchester’ to find a company that provides this service.

Forensic data recovery of iPhone

forensic data recovery service in the UKI’m trying to find a company that can assist in the forensic data recovery of files from an iPhone. A few days ago went to update my iphone 6s to ios 11.2.5 from the phone. It updated fine but whenever I went into photos or notes it would give me a blank page for 1 minute then disappear, the rest of the phone was fine. I asked a friend for advice and he told me to connect to my macbook while holding home and power button then let go of power button. He told me to click update software (again) and it would overwrite the update and fix my problem. The update loaded half way then crashed, now stuck in recovery mode and will not come out of it. I have tried updating again and again but keeps coming up with error code (14). I do not want to restore the phone as I don’t have a backup saved besides a few small things in icloud dating back several months, instead I want to forensically recover the phone’s data as I’m involved in an ongoing legal case and the data is to be used in court. I have 7 years worth of memories on this phone that I have transferred from phone to phone over the years. The main bit missing would be my photos between 2016 and now. Really distraught as all of my cherished photos from family, holidays and the whole past 2 years are not on icloud. I do not want to restore and wipe the phone without someone trying to recover my current pictures first. I know that the photos were there after my initial faulty update as when I force pressed the photos album I could see the most recent photo. Now phone is stuck in recovery mode and continuously failing to update or change screen. I have spoken to multiple people including the apple store team who tried on their own laptops and could not help me. PLEASE tell me these can be recovered somehow and you can get through the encryption to access the data??????

Forensic data recovery of external hard disk

Hi – do you provide a forensic data recovery service from an external hard drive? My Lexar external drive failed on me yesterday, it was flashing red when I entered it into my laptop and not being detected. I tried a few online fixes which said to change the drive letter, this helped slightly as the laptop can now detect the USB but there’s no data on it. It’s of paramount importance that I forensically retrieve the files from this device as they form part of the evidence in a court case. I tested out a few data recovery programs but they only recover deleted data from 8th of Jan and before; none of the programs I tried can retrieve data after Jan 8th specifically my dissertation which I was writing up yesterday and saved on my flash drive. Please can you help me as I tried nearly everything to recover my recent data but only recovers old data that I don’t need.

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UnRAID data recovery

2x unraid Hard drives from different PC’s
Systems have been re-imaged.
We would like to recover Word and Excel files from these HDD’s pre re-imaging.

Hard drive damaged and important data is on drive. WD 100GB approximately.

I have deleted my audio records by mistake and would like to recover them

Unraid data recovery is provided in the uk by data clinic ltd

I have a 1 TB Seagate external hard drive that failed during operation. It Suddenly stopped working while watching a movie from it.
It now clicks / beeps continuously but does not mount on any computer.
The outer plastic case has been opened to plug the hard drive into a dock with no success, but the actual hard drive itself has not been opened.
Based on your standard service how much will data recovery cost?

I have a 1 TB Seagate external hard drive that failed during operation. It Suddenly stopped working while watching a movie from it.
It now clicks / beeps continuously but does not mount on any computer.
The outer plastic case has been opened to plug the hard drive into a dock with no success, but the actual hard drive itself has not been opened.
Based on your standard service how much will data recovery cost?

Seagate st31000340ns, appears in bios but not found when in my computer, occasionally shows up but won’t even show size if drive, in running windows 7 , disc is spinning,

I have a Lacie 5big 25TB Raid 0 drive, the unit has stopped powering up, I tried a seperate power supply and still nothing. Could you fix the unit so I can access the data or recover the data from each HDD seperately.

I built an unRAID setup with 2x2TB st31000340ns drives some years ago and went to move to a new system and believe i formatted the drives.

I have a hard drive that I took out the Pc, I believe it’s a Sata 40 or 44pin. I tried turning it on with an adapter but it doesn’t make a clicking noise to show that it’s working, nothing happens nor does it register on autoplay. Could you kindly let me know whether it could be fix and how much I would be paying roughly.

my WD external drive stopped working after I unplugged it without safe remote. After the incident, the computer cannot identify the drive.

My HDD seems to be dead it worked fine one moment and is now not turning I was just wondering if you could recover the two user areas that are stored on the HDD & at what cost it would be to myself.

Seagate 1TB internal HDD, approx four years old. PC failed to restart after Windows 10 update with boot record error. No strange noises from drive, recognised when connected to second PC but states requires formatting. Running CHKDSK reports that the contents are in RAW format. Can you help?

Looking for quote to recover data from a Seagate ST2000DM001 that failed suddenly with a mechanical fault. Drive not recognised through the BIOS and is clacking on power up.

I have a 2Tb WD My Passport external drive that has been dropped from about 3 feet onto carpet. When you connect to a computer it makes several beeps and stops, tries to spin again and makes more beeps. Is this something that you can recover data from and to what cost please?

Dropped my 2TB Seagate external hard drive (bought this year) from about 3ft onto a hard wooden floor. Now sounds like there is loose material inside it. When plugged into laptop I hear a USB recognition noise, additionally I can see the drive under disc drives within Device manger but I cannot access any of its content. I want to recover the data from the unraid system that I setup. It makes a qiuet regular beeping noise when plugged into my laptop. Contains a lot of personally important holiday photos and videos.

My Maxtor Diamondmax 22 STM3500… does not register in the BIOS anymore. I cannot extract any of my data. I switched the sata cables. Checked if everything was in the correct place. Nothing helps. The HDD seems to make the usual sounds, nothing out of the ordinary….except that the desktop computer does not see the harddrive. (all IDE’s are zero in the BIOS) With a sata – usb converter the harddisk still does not register. My laptop (on which I connected the harddrive via converter) does not even ‘notice’ any new device.

I have a western digital, my passport drive. It stopped working, I’ve had a look online, taken the drive back off and it looks as though the heads are stuffed.
Are you open tomorrow? Saturday to take a look? I could nip over to Northampton, I’m just over Coventry way.

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Recovering archive data from tape

If you have any type of data stored on tape and no longer have the hardware to recover the files then allow me to redirect you to this earlier data tape recovery blog post. Here are two examples where there is a requirement to retrieve old archived computer data from tape storage. This is sometimes referred to as eDiscovery.

  • We have a DAT DDS3 TAPE with a backup made by BACKUP utility under DEC ALPHA DS10 running OPENVMS 7.3, and we want to get the backup file from the TAPE to hard drive on PC but we do not have access of TAPE reader.
    We just want to get the backup file, i.e one file of size 3,4 GB
    We would like if your are able to do that and for what price.
  • I have 1 or 2 quarter inch tape cartridges containing a CPIO (or perhaps tar) archive from a 1990’s Unix workstation while at college. How much would it cost to transfer their contents to DVD or USB stick, assuming they are still readable? I’m located near Chiswick.

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