Mac / iPhone Recover Files

I have installed Mac OS high Sierra and ran into a problem and did a fresh install by accident. I’ve lost my files, photos and music etc. How much approximately do you charge to retrieve files etc. I have a 1 TB iMac

Macbook died via the flashing question mark folder. I managed to remove the hard drive, which still seems to work however it won’t pickup on my when plugged into my new laptop.

mac problems

My iPhone 6S is currently showing no photos on the app, after they suddenly disappeared last week. They are not backed up to iCloud. I can take photos with my camera but they do not save, and I cannot share the photos. I have tried attached my phone to my Macbook/PC to no avail. After talking to Apple, they don’t seem to know what happened. I haven’t updated my software in a while and a lot of my other apps are glitchy so that seems to be the cause however I am reluctant to update in case my photos disappear permanently. My storage shows 11GB of photos so I think they are still there somewhere – would this be something you would be able to help with?

I have a MacBook Pro and a Western Digital My Passport for Mac external Hard Drive. I have used this device as my back up. When I now plug it into my Mac it makes a noise as if the drive is spinning and a fan is on but it doesn’t show up on my desktop or in my finder. Can you please help? There are a lot of files on there that i would like recovered.

I have been locked out of my iPhone SE, it says “iPhone disabled connect to iTunes“, but this will
Restore to factory settings and I’ve not backed up. Is it possible to save the data? I know the correct passcode if that helps.

Disabled iPhone as result of entering wrong password 10 times. Not backed with iCloud. Would like to save the photos/videos on the device.

I’ve deleted sms text from my contacts. Can you retrieve them ?

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iPhone help required

I dropped my phone and it died. First I thought it was the battery, but when I checked to a repairer, they said that the phone is “dead,” and that there’s nothing they can do about it. I just need to back it up and restore the data to a new phone. The guy explained that it has something to do with the “board” which i assume is the motherboard or the logic board. Also, he tried to connect the phone to itunes and it says that the phone is in recovery mode.

iPhone helpI had an old iPhone that stopped working around December last year as my contract ran out anyway I upgraded to a new one, I recently tried to use this phone again to get photos off of it and updated it to the iOS it needed but after I had done that I found a lot of my photos were missing and couldn’t be found on iCloud anymore, I’ve asked around a bit and been told that it’s likely I’ll never get them back as the update would have overwritten the data, these pictures are really important to me as a lot of them are of family and was wondering if you think there’s a solution to this and maybe I could drop the phone off at some point if you think the pictures are salvageable.

I took my iPhone 6S to Apple in London as it doesn’t power on and they recommended me contacting a data recovery company to retrieve the data stored in the phone. They said the problem was most likely the battery needed replacing. Could you help me recover my data?

I have a water damaged iPhone se that was not responsive so I sent it to another data recovery company. I have just been told they are unable to retrieve the data. All I am after is my photos. I am desperate

I have an iPhone 6s plus stuck in recovery mode from a failed attempt to downgrade from the ios11 beta to iOS 10.3.3. I am looking at options to recover some photos taken in the last 2-3 months before I restore.

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Hard drive / phone troubleshooting

I have a laptop, which has died and an external drive with a damaged disc and would like to recover the data off both (reviving the laptop if possible?).

I have a WD My Passport that is not registering when I plug into my or other laptops. It appears to have a slightly crack in the casing, which I think happened when it was in a drawer.

I’d like to enquire about some data recovery services please.
I have a 500GB WD Passport external USB drive which as of yesterday evening stopped being able to be accessed. It actually only has about 20GB of data on it When connected the blue light comes on (steady state), the drive starts up but after a few seconds it stops and the light begins to flash and there is no recognition of the drive from my pc. I’ve tried changing the cable, I’ve tried getting access from various pc’s and a MacBook without any joy.

128Gb SSD laptop hard drive failure

640GB internal SATA laptop drive failed. Drive makes initial attempt to power up but a clicking sound is audible and is not detected when using an USB SATA adapter on another laptop.

iPhone 7 is completely dead, will not power on at all after being dropped on a stone floor. Replacement battery and charging dock hasn’t made a difference. I’m not bothered about being able to use the phone again but the data (photos and videos) stored on there are priceless. I’m based in Leeds, please advise

iPhone is pretty broke, screen totally broke/cracked, front screen is also lifted off, won’t charge, won’t turn on.
Would like to retrieve data from phone if possible?

I have a samsung galaxy A3 that has been dropped, it wont turn on and the screen is blank . I have connected it to a computer but it does not recognise the phone. I would like the all photographs and contact numbers retrieved if possible. The phone is old so i am not bothered if the phone is no good after.

Iphone6 – When I turned it on it goes into a white screen with the apple logo and after 1 minute it will switch off. Seems there is a problem with the motherboard. I will like to recover the information.

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Of Western Digital Problems

We’ve been having a lot of enquiries about Western Digital hard drives lately – we asked hard drive experts Data Clinic to take a look.

WDC Western Digital logo

I have an old Western Digital external drive that sounds like it spins up, with a blinking light, but is not recognised by my Macbook. I don’t believe it was dropped but I lost the power supply to it when I was burgled so cannot be sure. I bought it in 2009/2010 and it lived a relatively pampered life until the burglary in 2011. It has a lot of sentimental files on it so I’m hoping they can be recovered.
How much do you estimate it would be to save my poor black brick?

I’m not sure is the hard drive type marked correctly. I have very big problem with my WD MyBook Live 3Tb. Few days ago it stopped connect with network (it works with router only as cloud). I took it out of the case and I tried to connect disc by sata/usb adapter, but it doesn’t work. Now when I trying to switch onthe disk I see the red light only (I checked in manual and it means:
– disk SMART failure
Data Volume does not exist
System Volume does not exist
System thermal shutdown
– Unsupported drive detected)
I understand my disc died, but I would like to find out is any chance to data recovery and what is the cost?

I have a QNAP RAID array comprising 5 HDDs (QNAP model and HDD spec unknown at this point as I am not with the NAS now). The red status light is flashing and one of the HDDs has no green light above it. Data is still accessible. I would like to replace the HDd and rebuild the RAID but am worried about losing data.

I am facing issues with my Toshiba Satellite L50B laptop, when turning it on, it requires to fill in a number of setting info including date, time, country of residence etc. I believe its a WD Western Digital dirve and after filling this info it restarts requiring again the same info. Is this something that you deal with, if yes what is the price and when can I pop in to your office?

Its a Integral V Series 240 GB SATA III Solid State Drive, 2.5 Inch drive, with Windows 10 OS. I’ve been running it fairly continuously for approx 5 months, with some restarts for OS updates, but with little downtime. I’ve never had any issues with the drive at all until the other day when I powered down the OS to move the computer. It failed to turn on afterwards, and the motherboard failed to detect the drive at all. I tried another drive on the same SATA data and power cables, which was detected successfully. I tried the other SATA data connections and another power cable and the Integral drive is still not detected.
I know you need to see the SSD before you can tell me anything specific, but can you give me a likely cost range so I can figure out if its worth me recovering the data to something like a Western Digital hard drive?

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Phones and recovering data

Here we have some examples of requests for data recovery from damaged phones, courtesy of http://phone-recovery.pen.io/.

I have a liquid damaged LG X Screen. The phone will not turn on. The damage happened at approx 3pm on Saturday 15/07/17 when the phone dropped into a portaloo. It was retrieved within 5-10 minutes. I left the device into my local repair shop at approx 5pm the same day (as soon as I got home). They have been in contact today to say the device cannot be repaired. I have a lot of valuable photos stored on the phone’s internal memory that I am desperate to recover. What are the chances of these photos being retrieved?

IPhone 6 dropped in water. Tried to turn off immediately before putting in rice. Accidentally reset instead of turn off. After 3 days in rice, it won’t turn on at all even when plugged into power. I just want to know if there’s any way of getting photos, notes or anything else off my phone?

Are you able to take data of a phone which does not switch on? iPhone dropped in water, trying to see if I can recover any of the data on it. I am based in Reading, Berkshire.

i factory reseted my windows phone accidentally. can the photos be restored and how much that wil cost me

I took my phone out of my pocket today to find nearly all the apps had gone from the desktop (including those within folders). I can’t see if my photos and videos have gone too because my photo viewer has also gone, as well as the ‘files’ folder. New text messages aren’t showing up. If I go to app manager all the apps say 0.00kb. Worried I’ve lost my photos and videos.

Broken phone screen means no way of unlocking phone. Phone still turns on and is responsive in parts but unable to use it at all. Phone is an LG. Would be amazing if you could recover data especially photos as this happened on the last day of holiday!

Can not unlock my phone – Samsung galaxy S 19000 want my photos off it please.

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HDD Goes into Recovery but no further

I have a problem with Windows Boot Manager –
Windows has encountered a problem communicating with a device connected to your computer.
Status : 0xc00000e9

I have a Toshiba DT01ACA100 HDD 1TB where the pins on the PCB for the power have burnt. Is there anyway that you can replace the PCB and get the disk working again.

We have a customer who has had their PC reimaged, and we have subsequently discovered there was 2.5 years of work stored on the C drive. Could you provide some indicative pricing for a recovery attempt?

I have a WD Passbook external SSD hard drive. 500gb. Recently this has stopped working. I connect it to my PC, the power light comes on but the PC does not recognise the external drive. I have tried different PCs and different leads to no avail. Is this something you may be able to help with?

Dell Studio XPS Laptop. Coffee spilled on Key Board, The laptop will not switch on. I would either like the
machine repaired or MS office docs recovered together with photos.

My external hard drive is making very strange noises. I’ve just moved house so it probably has been dropped at some point. My laptop now will not even pick up that the drive is attached.

The USB-Hard drive port in the actual hard drive has disconnected whilst trying to remove the connecting wire.
I can no longer connect or access the device’s contents.
Help with this would be great

I have a toshiba external hard drive. It can’t be read by any device (linux fdisk -l won’t recognise it). I’m afraid the read head is malfunctioning even though it has a tilting light. How much would it cost me to have it fixed?

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