Mac / iPhone Recover Files

I have installed Mac OS high Sierra and ran into a problem and did a fresh install by accident. I’ve lost my files, photos and music etc. How much approximately do you charge to retrieve files etc. I have a 1 TB iMac

Macbook died via the flashing question mark folder. I managed to remove the hard drive, which still seems to work however it won’t pickup on my when plugged into my new laptop.

mac problems

My iPhone 6S is currently showing no photos on the app, after they suddenly disappeared last week. They are not backed up to iCloud. I can take photos with my camera but they do not save, and I cannot share the photos. I have tried attached my phone to my Macbook/PC to no avail. After talking to Apple, they don’t seem to know what happened. I haven’t updated my software in a while and a lot of my other apps are glitchy so that seems to be the cause however I am reluctant to update in case my photos disappear permanently. My storage shows 11GB of photos so I think they are still there somewhere – would this be something you would be able to help with?

I have a MacBook Pro and a Western Digital My Passport for Mac external Hard Drive. I have used this device as my back up. When I now plug it into my Mac it makes a noise as if the drive is spinning and a fan is on but it doesn’t show up on my desktop or in my finder. Can you please help? There are a lot of files on there that i would like recovered.

I have been locked out of my iPhone SE, it says “iPhone disabled connect to iTunes“, but this will
Restore to factory settings and I’ve not backed up. Is it possible to save the data? I know the correct passcode if that helps.

Disabled iPhone as result of entering wrong password 10 times. Not backed with iCloud. Would like to save the photos/videos on the device.

I’ve deleted sms text from my contacts. Can you retrieve them ?

Read More

Recover / Rescue / Restore / Retrieve phone data

We deal increasingly with restoring and retrieving the files and data from mobile phones and have a good working relationship with this phone data recovery company. Here are some of the phone problems we’ve dealt with recently.

various mobile phones for data recovery
I have Nokia1020 with message: ‘Unable to find bootable option. Press any key shut down‘. So, it won’t boot at all. Would need at least photos & videos rescued. Please let me know can you do something regarding this error and estimate 8costs. I’m not in UK, but if price is reasonable I would send you the phone. Thanks in advance, Tom (Croatia)

My phone was accidentally damaged some time ago and I need to recover some video footage off it

The phone soaked in cream and as it was not possible to remove the battery it was like that for a week. After a week i got a screw driver removed the back removed the cream as much as I could dried it out as much as I could but the phone would not switch on. Tried to remove the parts and cleaned the circuits once again but still no luck. The first time when i attached it to the pc usb port the charging light came on but only for 10 secs or so. We need the videos and pictures from it.

XIAOMI redmi note 4 3GB RAM 64GB ROM MTK Helio X20 Deca Core 5.5″ FHD 4G FDD LTE

iPhone 4 or 4s. Screen smashed 3 years ago and was replaced, and worked , however the touch screen would not work with the new screen, so was unable to unlock with the password and back up to the computer , so I took the phone back to the repair shop and they removed the new screen and gave my money back. The phone has since been in my draw for 2 or 3 years, and recently we have had family deaths so would love to be able to get the photos and videos off this phone now. Not sure if the phone works , you can feel the phone battery heat up when on charge though. The phone may also be in recovery mode but not too sure.

I’ve an Android phone (Sony Experia L1) running Version 7.0. It recently ‘crashed’ on me and would not restart and was sent for a factory reset. I’m unable to accress the photos/videos and was hoping there might be a means of recovering them?

Samsung j3 pro has broke( motherboard) the phone still has contacts and some pictures on it

I have an HTC phone which they no longer sale I was on vacations and the fell into some water and i had to get another phone but i need my text messages out of it and phone want light up but it still work i think the bulb blew in it

I have an HTC phone that won’t turn on…it has been like this for 2 years now. I have tried replacing the battery. With no success. I have lots of data in including photos…but more importantly.. phone call recordings …I need recovered.

My iphone 5 has frozen in recovery mode. I have tried an update with iTunes but it failed with an error code 26. The Apple store say the only way to fix it is to restore the iphone. This will clear all data on the iphone, however, I have never performed a back-up of the phone and will lose everything.
Is it possible to recover the data, in particular photos, from the iphone before restoring it?
I don’t have a phone number as I am currently overseas on business and the iphone is frozen.

I have deleted all my pics on my iphone model A1568 ios 11.3.1. Couldn’t find backups on iCloud or using Dr. fone software. Is it possible to recover any of them?

I have an iPhone 5 that I dropped and it got stuck on the apple loading screen. Are you able to have a look at it and replace parts in order for me to get data off it?

Read More

iPhone help required

I dropped my phone and it died. First I thought it was the battery, but when I checked to a repairer, they said that the phone is “dead,” and that there’s nothing they can do about it. I just need to back it up and restore the data to a new phone. The guy explained that it has something to do with the “board” which i assume is the motherboard or the logic board. Also, he tried to connect the phone to itunes and it says that the phone is in recovery mode.

iPhone helpI had an old iPhone that stopped working around December last year as my contract ran out anyway I upgraded to a new one, I recently tried to use this phone again to get photos off of it and updated it to the iOS it needed but after I had done that I found a lot of my photos were missing and couldn’t be found on iCloud anymore, I’ve asked around a bit and been told that it’s likely I’ll never get them back as the update would have overwritten the data, these pictures are really important to me as a lot of them are of family and was wondering if you think there’s a solution to this and maybe I could drop the phone off at some point if you think the pictures are salvageable.

I took my iPhone 6S to Apple in London as it doesn’t power on and they recommended me contacting a data recovery company to retrieve the data stored in the phone. They said the problem was most likely the battery needed replacing. Could you help me recover my data?

I have a water damaged iPhone se that was not responsive so I sent it to another data recovery company. I have just been told they are unable to retrieve the data. All I am after is my photos. I am desperate

I have an iPhone 6s plus stuck in recovery mode from a failed attempt to downgrade from the ios11 beta to iOS 10.3.3. I am looking at options to recover some photos taken in the last 2-3 months before I restore.

Read More

Nokia, Samsung, HTC, iphone Data Recovery

nokia lumia 1020My wifes Nokia Lumia 1020 turned itself off earlier in the week and will now not turn on at all. There is no SD Card slot, only an internal eMMC chip as I understand it.
We would like to try and recover images from the internal memory if it is possible. There are images on there of our daughter from when she was born (Unfortunately the nappies & feeds came before the backup).
Any help would be appreciated.

I have a Samsung galaxy s6 Edge with water damage and wish to retrieve the photos from it. The screen does not work. The battery works but only when plugged into socket supply; I.e. it does not work when plugged into laptop. The phone is insured however I am worried that the data recovery process will void insurance? Any advice would be greatly appreciated. Please respond via email (for obvious reasons I do not have a phone at the moment)

I want to retrieve delete messages and Whatsapp messages from HTC mobile phone from December 2015 until now.. I also want call log but only from Feb 2017 until now. Received and calls made please. Any deleted pics too if possible.
Can you let me know if this is possible.

I irreperably damaged my Samsung Galaxy S6 by dropping it in a toilet.
I took it to a phone repair service, however they were unable to fix it. They didn’t tell me what was wrong with it, but did say it may be possible to recover data from it.
I would like, if possible, to receive a quote for how much this would cost.
Also, how would the recovered data be stored, and how would I go about copying it to a new phone?

I have an iPhone 6S. My phone has undergone water damage (when I dropped it into the toilet. It is actually still functioning pretty well as a phone, but the water damage corroded the charging port, so it is just permanently out of battery. To make things worse, I put the phone in rice and a grain has gotten stuck in the charging port, so I can’t even try to retrieve data conventionally.
I’m sure the data can be retrieved as the phone is still functioning, it’s just out of battery.

The phone stopped working and would’nt turn back on I am interested in retrieving the photos from the device and was wondering whether you would be able to provide a quote.

Phone won’t switch on and nothing shows up when plugged into computer

My phone is bust and I have to send it away but am unable to back it up as it won’t register on any computer I have tried. I really need the data from it, could you please advise?

Read More

Apple iPhone and iMac File Recovery

In this post I look at some example question from Mac users looking to recover their files from damaged Apple equipment.

Apple logoMy partner got in to a fresh water pool with her iPhone 5 in pocket ! For approx 5 mins before realising , she left it in rice over night and tried to turn in this morning , Apple logo came on and then screen when grey then blue then turned off, we believe we need a phone information recovery service like http://phone-recovery.pen.io/. We are currently on holiday in Greece and fly back today and it has all of our holiday pics on and wondered if this is something you can help with , it’s not the phone we want fixed just the holiday pics if possible

I have a portable hard drive connected to my iMac. the other day I wouldn’t show up so I sent the iMac for a check/repair to the services described at https://support.apple.com/mac/imac and it came back ok. The problem was the hard drive. it works but it won’t show up on the iMac. canny tell me the price of getting the info off it

Then my iPhone experienced water damage and is not turning on. Would like to recover photos from it.

After that liquid was spilt on macbook. Unable to power up at all. Diagnosis by Apple is that it would be more expensive to repair than buy a new one. My laptop now says “please install operating system“. I dont quite know what happened. I need a full data recovery of my photos music and videos

Do you have a problem like any of these? Just follow the links above for help or contact me direct.

Read More