Recover / Rescue / Restore / Retrieve phone data

We deal increasingly with restoring and retrieving the files and data from mobile phones and have a good working relationship with this phone data recovery company. Here are some of the phone problems we’ve dealt with recently.

various mobile phones for data recovery
I have Nokia1020 with message: ‘Unable to find bootable option. Press any key shut down‘. So, it won’t boot at all. Would need at least photos & videos rescued. Please let me know can you do something regarding this error and estimate 8costs. I’m not in UK, but if price is reasonable I would send you the phone. Thanks in advance, Tom (Croatia)

My phone was accidentally damaged some time ago and I need to recover some video footage off it

The phone soaked in cream and as it was not possible to remove the battery it was like that for a week. After a week i got a screw driver removed the back removed the cream as much as I could dried it out as much as I could but the phone would not switch on. Tried to remove the parts and cleaned the circuits once again but still no luck. The first time when i attached it to the pc usb port the charging light came on but only for 10 secs or so. We need the videos and pictures from it.

XIAOMI redmi note 4 3GB RAM 64GB ROM MTK Helio X20 Deca Core 5.5″ FHD 4G FDD LTE

iPhone 4 or 4s. Screen smashed 3 years ago and was replaced, and worked , however the touch screen would not work with the new screen, so was unable to unlock with the password and back up to the computer , so I took the phone back to the repair shop and they removed the new screen and gave my money back. The phone has since been in my draw for 2 or 3 years, and recently we have had family deaths so would love to be able to get the photos and videos off this phone now. Not sure if the phone works , you can feel the phone battery heat up when on charge though. The phone may also be in recovery mode but not too sure.

I’ve an Android phone (Sony Experia L1) running Version 7.0. It recently ‘crashed’ on me and would not restart and was sent for a factory reset. I’m unable to accress the photos/videos and was hoping there might be a means of recovering them?

Samsung j3 pro has broke( motherboard) the phone still has contacts and some pictures on it

I have an HTC phone which they no longer sale I was on vacations and the fell into some water and i had to get another phone but i need my text messages out of it and phone want light up but it still work i think the bulb blew in it

I have an HTC phone that won’t turn on…it has been like this for 2 years now. I have tried replacing the battery. With no success. I have lots of data in including photos…but more importantly.. phone call recordings …I need recovered.

My iphone 5 has frozen in recovery mode. I have tried an update with iTunes but it failed with an error code 26. The Apple store say the only way to fix it is to restore the iphone. This will clear all data on the iphone, however, I have never performed a back-up of the phone and will lose everything.
Is it possible to recover the data, in particular photos, from the iphone before restoring it?
I don’t have a phone number as I am currently overseas on business and the iphone is frozen.

I have deleted all my pics on my iphone model A1568 ios 11.3.1. Couldn’t find backups on iCloud or using Dr. fone software. Is it possible to recover any of them?

I have an iPhone 5 that I dropped and it got stuck on the apple loading screen. Are you able to have a look at it and replace parts in order for me to get data off it?

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Hard drive / phone troubleshooting

I have a laptop, which has died and an external drive with a damaged disc and would like to recover the data off both (reviving the laptop if possible?).

I have a WD My Passport that is not registering when I plug into my or other laptops. It appears to have a slightly crack in the casing, which I think happened when it was in a drawer.

I’d like to enquire about some data recovery services please.
I have a 500GB WD Passport external USB drive which as of yesterday evening stopped being able to be accessed. It actually only has about 20GB of data on it When connected the blue light comes on (steady state), the drive starts up but after a few seconds it stops and the light begins to flash and there is no recognition of the drive from my pc. I’ve tried changing the cable, I’ve tried getting access from various pc’s and a MacBook without any joy.

128Gb SSD laptop hard drive failure

640GB internal SATA laptop drive failed. Drive makes initial attempt to power up but a clicking sound is audible and is not detected when using an USB SATA adapter on another laptop.

iPhone 7 is completely dead, will not power on at all after being dropped on a stone floor. Replacement battery and charging dock hasn’t made a difference. I’m not bothered about being able to use the phone again but the data (photos and videos) stored on there are priceless. I’m based in Leeds, please advise

iPhone is pretty broke, screen totally broke/cracked, front screen is also lifted off, won’t charge, won’t turn on.
Would like to retrieve data from phone if possible?

I have a samsung galaxy A3 that has been dropped, it wont turn on and the screen is blank . I have connected it to a computer but it does not recognise the phone. I would like the all photographs and contact numbers retrieved if possible. The phone is old so i am not bothered if the phone is no good after.

Iphone6 – When I turned it on it goes into a white screen with the apple logo and after 1 minute it will switch off. Seems there is a problem with the motherboard. I will like to recover the information.

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Phones and recovering data

Here we have some examples of requests for data recovery from damaged phones, courtesy of http://phone-recovery.pen.io/.

I have a liquid damaged LG X Screen. The phone will not turn on. The damage happened at approx 3pm on Saturday 15/07/17 when the phone dropped into a portaloo. It was retrieved within 5-10 minutes. I left the device into my local repair shop at approx 5pm the same day (as soon as I got home). They have been in contact today to say the device cannot be repaired. I have a lot of valuable photos stored on the phone’s internal memory that I am desperate to recover. What are the chances of these photos being retrieved?

IPhone 6 dropped in water. Tried to turn off immediately before putting in rice. Accidentally reset instead of turn off. After 3 days in rice, it won’t turn on at all even when plugged into power. I just want to know if there’s any way of getting photos, notes or anything else off my phone?

Are you able to take data of a phone which does not switch on? iPhone dropped in water, trying to see if I can recover any of the data on it. I am based in Reading, Berkshire.

i factory reseted my windows phone accidentally. can the photos be restored and how much that wil cost me

I took my phone out of my pocket today to find nearly all the apps had gone from the desktop (including those within folders). I can’t see if my photos and videos have gone too because my photo viewer has also gone, as well as the ‘files’ folder. New text messages aren’t showing up. If I go to app manager all the apps say 0.00kb. Worried I’ve lost my photos and videos.

Broken phone screen means no way of unlocking phone. Phone still turns on and is responsive in parts but unable to use it at all. Phone is an LG. Would be amazing if you could recover data especially photos as this happened on the last day of holiday!

Can not unlock my phone – Samsung galaxy S 19000 want my photos off it please.

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Help Required With Getting the Data off of Phones

Been locked out of my phone, I have tried everything to no avail to bypass my Samsung note 5 without factory reset because I have so much memories on it which I can’t afford to lose, can you help??

I was just wondering how much it would cost to get data recovery from a Nexus 5x phone? I just want the photos extracted. The phone has been water damaged. How much will the data retrieval cost? I would also like to see if the phone can be saved/fixed. How much will that cost?

deleted 400 photos and videos and unable to get remaining photos off phone

I had a Samsung galaxy a3 and I dropped the phone, so the home button fell out and then condensation went into the phone and the screen went black. The phone was still working as i could have hear notifications but couldn’t see anything. So now I have lost many many pictures on there from travelling round Thailand which I desperately want to get back but can’t get them off my phone myself because it is pin locked. I woukd be so grateful if you guys could help me get my photos and videos back.

My iPhone 5s has broken and so far no one has been able to fix it. When I went into iPhone they advised the pictures I had on the phone were backed up…these haven’t picked up on my new phone. I’m not sure if it’s because it’s a different iCloud account and I’ve maybe set up a few? I can’t remember what the Apple ID is for the broken phone and I’d really like the pictures that were taken on it.

My iPhone suffered an iOS failure and needs to be restored. Unfortunately I have a lot of important data on the phone that needs to be recovered before I do this. Could you please give me an estimate of how much it will cost to recover the data from my phone, and approximately how long this will take? As this is my only phone, I need to have this sorted (so I can restore the phone) as soon as possible.

I have two phones which both have data on them which I would like recovered.
Can you please advise me of the cost of this?

I make yesterday for my stupid back up phone to factory setting I was pretty sure I have extra memory in my phone so all picture for last 3 months are on extra memory but I was wrong so I lost all my picture and now I would like to recovery them I understand You will not be abel to recovery 100% but more important for me is get the same resolutions of pictures phone after back and realised I lost all photo I switch off till now phone is Samsung S7 edge my post code is me8 6au I would like to ask for the price because 250£ like I read on your website its bit of to much for me

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Help with phones, ransomware and data recovery

I need help here. My laptop has been infected with a malacious virus called ransomware, everything on the lap is encrypted. could you fix it?

Sony M4 Xperia Mobile Phone – Been dropped and has vibration damage to the interior, and power is getting/ going/ registering with the mother board, and therefore cannot access the chip. Wish just to recover PHOTOS/ VIDEOS only. Phone has been examined by another company, however charged were very expensive, hence the description above.

I have a 1tb G-Tech Thunderbolt/USB 3.0 hard drive. Recently it stopped working as I was using it with Pro Tools and shut down the computer. When I restarted the computer I went into Disk Utility to try and repair the drive but as it was doing this it shut down the computer again. I can now see the drive in Finder and Disk Utility but when I double click on the drive it opens a new finder window and sometimes freezes. The rest of the time it will let me see the front face of the drive but nothing else. When I try to copy data to a different drive it freezes again and sometimes shuts the computer down.

Problem is with my iPhone 5c.
I forgot my pincode so cannot get into the phone to get my photos & videos from it. I no longer use this phone as I now have another phone but I desperately want my photos & videos from this phone.
The phone is in full working order I just can’t get into it.

Can see drive in the drives list but can’t access folders and can’t copy them as windows explorer and folders get frozen after I touch any folder. My external device doesnt show up on my macbook or any of my laptops. it used to show up and now it doesnt, sometimes it gets recognised by my macbook air utility. this problem just recently started, i have a lot of data on there that i do not want to lose

External hard drive not working. Once connected to any laptop it’s not connecting to laptop. Have tried it on 2 laptops and 1 desktop at home. Had a local repairer look at it and he said he can’t fix it.
The external hard drive has really important stuff on it, more sentimental stuff and really hope you can help.

Hard drive was showing files but then would go blank on and off. I tried to copy folders from one hard drive to another and it worked with one folder. Now my mac is not registering/recognising the hard drive when I plug it in.

Its turning on but wont let me log on.

I recently had my phone stolen and also had it recovered by the police. I ordered a replacement sim from Tesco however my phone would not work properly for weeks – could not call/text anyone. I finally resorted to taking my phone into Tesco to ask for help. They did a factory reset whilst I was in there and it was only afterwards that I had realised that my dissertation interview recordings were on my phone – in the voice recording app which I did while my IMEI was barred. I have since managed to get the phone unbarred and it now works – however my phone has been constantly restarted during this time. I have tried using both Dr. Fone recovery (did not recognise my phone at all) and Gihosoft (did not find the audio clips nor anything else – just what is on the phone now) with no luck. Do you think there is anyway it can be recovered please? Any chance you can email me a response please rather than a phone call as I have poor signal in my flat.

My 3TB Western Digital My Passport Drive received a hard knock and now displays classic clicking sound of the heads failing to read the disk and the actuator assembly arm jumping back to it’s parked position. The drive does not mount up.

i was in the process of creating an external boot usb drive for windows 10, The installer spent around 6 hours downloading a version of windows, during that time i attached my 500GB external drive to the laptop to move files and photos etc to the external drive. When windows finished downloading, the installer decided it would use my external hard drive as the boot drive and appears to have formatted it as a 32GB drive and all my files appear to be gone.
Is there any chance you would be able to undo this mess that windows made or be able to recover the files? I believe the drive was around half full.

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Phone and Hard Drives Dead

I’ve had a few problems with hard drives and phones recently. I contacted the people at http://www.datlabsdatarecovery.co.uk/ for assistance in retrieving the data from some of these devices:

External hard drive (seagate brand) not working when I plug into PC (have tried >1 PC). Lights up and ‘whirrs’ but won’t register device. Can you help?

Appears HDD drive lost power some how, i cant seem to get data, do you guys have a clean room to rebuild HDD`S at all?

Hi, my fiancee and I have not used our Seagate Maxtor BlackArmor external Hard Drive in a while. As a result, we have ended up forgetting the password 🙁 Such a silly thing to do I know, but we are trying to locate a company that may be able to by-pass the user-set password (perhaps with a master password I’ve been reading up about online); in order to allow us to access/ recover our precious data. The most important data on there includes many many years of our photos- starting from the very first day we met. We are finally getting married this year, but we have lost many beautiful memories stuck on this disk. It would mean the world to us if you could recover this data for us. Please e-mail me to let me know if this is possible. Thank you so much.

android phone (LG G3) would only reboot to recovery mode. tried all the options on recovery mode.
possible want to retrieve data even after factory reset?
is it possible to get whatsapp messages without backup after factory reset?

When the hard drive is plugged in it makes a wherring sound, a small bleep is heard and then nothing happens. It sounds like it is spinning. It does not show up on the computer.

I am having problems recovering the data from a hard drive which belongs to a family member. It’s an old IDE drive. At first I thought it was the MBR which had been damaged, but now I think it could be something physical. I cannot event get it to be recognised in the BIOS. What sort of cost would I be looking at to retrieve the remaining data (I estimate 5gb of pics)?

500GB Seagate drive – full of backup files
1. Failed during backup to another 500GB via an Acer Aspre One 532h notebook. Copied across four folders at MB/s then dropped to KB/s then stopped # 2. Not dropped # 3. Spins on start up # 4. Not recognised by BIOS – no drive letter allocated # 5. No error message displayed # 6. Date recovery only attempted using reads.
I think it failed due to a loose Mini USB connection with Acer computer.
Have tried a new case. Winking blue lights indicate that a connection is being made. But no drive letter is assigned. And no folders or files are visible.

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Hard Drive and Phone Q&A

In this post I’ve posted some enquiries submitted to our data recovery team – they make interesting reading and highlight the different scenarios we have that cause us data loss.

Backed my iPhone 6 up before going on holiday, on the last day got slight water damage in the phone and can’t turn it on, lost all my holiday photos and videos and hoping you can recover them

hard drive on fire = lost dataWe have a server which has been infected with a cryptolocker virus. We were in the process of recovering the server using a Volume Shadow Copy when the server removed the Volume Shadow Copy. We are looking to have any files that may have been contained in this VSC prior to the failure

MOTOROLA RAZR I
WILL NOT SWITCH ON
WHEN CHARGING RED MOTO LOGO IS PRESENT ON SCREEN
I NEED A TEXT MESSAGE RETRIEVING FROM PHONE ASAP

Dropped 1TB external hard drive. Continued to work for a while, then started clicking loudly, and eventually failed (disk not recognised).

I have a very old Sony Ericsson T250i that has bricked. We have retrieved the data from the SIm but we cannot retrieve the contacts and messages saved to the phone. What makes it worse is that a lot of the messages relate to the death of our son so have high personal value. Can you help?

1TB hard drive with corrupted NTFS partition. Can you give me an indication of likely cost of recovering data from this partition please. An email reply is requested.

WD elements 1tb. Wont power on when power cable inserted, light comes on for a second as you insert it. Tried alternative power cable but no joy. Hard drive believe to be damaged. No software recovery has been able to locate and info. Please contact me with regards to my options.

I have a Sandisk Ultra Plus SSD which appears to have failed. The drive had been working perfectly, then shut it down (installed a few updates) and 10 minutes later wouldn’t start again – drive not detected.
I’ve tried the drive in another device but there is no sign of life. I’m hoping that the data is still on there and it’s some sort of controller issue preventing the SSD from starting up.
The drive is also Bitlocker encrypted. I only require a few files off the drive, so if it’s possible it all depends on the cost – whether it’s worthwhile doing.

I have a Samsung s6 phone, and my screen went blank, when I took to a phone repair shop, the owner said the phone screen is fine all that needs doing is to reset the phone which will make all my photos disappear. As it will wipe off all data. Can you get the data off the phone before resetting my phone.

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