Data not on external hard drive and iPhone stuck on Apple Symbol

In this post we discuss what to do when data on an external Seagate hard drive doesn’t show up and what do do about wet iPhones that are stuck on the Apple symbol or in boot loop

Data not backed up on external hard drive

I’m in Belfast and my Seagate Barracuda 1TB internal hard drive which has about 150MB of data on it. Most of the data was backed up on an external hard drive, but there is 10 folders containing about 25MB of Photos and Videos of my Father (since deceased) which were not backed up and are specifically treasured that I would like recovering. Drive has developed a mechanical failure which started with high pitched whistling and then after turning off the power, now just a clicking sounding coming from the drive.

In this example the hard drive has a mechanical fault, a physical problem – the giveaway symptom is the clicking sound. To get the data off of this drive it’s necessary to replace the heads, so it needs to go to a data recovery company that has a clean room. There is no point looking for software, the drive has physical damage and this has to be repaired before the data can be extracted. If you’d like us to recover the data please bring your hard drive into The Mount business centre in Belfast.

iPhone got Wet, now doesn’t recognise

I have an iPhone 6s that was left in my pocket when I went in the swimming pool on holiday last year. Obviously the iPhone got rather wet, I tried to dry it out best I could at the time and when I got home it did recognise on iTunes. But since the screen didn’t display I couldn’t enter my passcode. I tried several softwares to get round this but didn’t work. Then it stopped recognising on iTunes. I have since replaced the screen and battery and tried a different charging cable (not fitted in phone) but nothing. When I test over the battery terminals on the logic board I get 0.3MOhms. I live in Leicester and have a new phone and only want my data (pictures etc) off the phone as my little girls baby pictures are on the phone and I don’t have copies.  I know there is a data recovery centre at Rutland House on Friar Lane in Leicester, could I call in ??

iPhone stuck on Apple logo

iPhone stuck on Apple symbol

My iPhone is stuck on the apple symbol and will not turn on. I’ve tried connecting it to iTunes and putting it into recovery mode and updating the software but it did not work. I do not want to restore the phone as I do not have all the photos and videos backed up. I think that the reason that this has happened was that my phone was completely full and had no storage left so it was struggling to function. I was planning on backing it up and deleting files to free up storage but hadn’t got round to doing so before this happened. I would like to get the photos and videos (and messages etc) off of the phone if possible.

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Seagate HDD Not Showing Up

I have a 4TB external hard drive. I have removed the casing and the chip, and plugged a SATA to USB connector into it. The hard disk starts for about 10 seconds, I can hear a repetitive pattern involving a couple of clicks. It’s repetitive so I presume it’s attempting to do something but something mechanical is stopping it from going any further; then when the machine realises it’s not getting anyway, it powers off. My Mac detects a device, but I suspect this is the boot drive on the HD as the volume is only 4gb, and it’s not initialized. There’s about 1TB of data stored on it – just photos. We need them recovering please, could you please provide a quote, and whether I would need to provide an empty hard drive for the data to be recovered onto?
Other than using Disk Utility on Mac, I have also tried to access the drive through Ubuntu, and DiskWarrior. Neither work. The hard drive does not spin, other than for the initial 10 or 15 seconds or so.
The make of the hard disk is Seagate: Backup Plus (4TB) – it’s a 2.5″ SATA and is just not showing up.
I have taken the case enclosing off it already.

seagate hdd

When I connect my hard drive to my mac laptop the blue light flashes continuously and you can hear it making a sound however, the laptop no longer recognises it. I have plugged in into another laptop and a desktop and the same thing happens. I also tried restarting my laptop etc.
It did drop out from my mac desktop and has been like this since. Desperate to recover all data on this hard drive. Could I have a little more info on your pricing and what is involved.

I have a small Seagate external hard drive. The computer recognises powers up the hard drive but is unable to see the patchway or read files. The drive keep making the same clicking noise.

4Tb Seagate:
The message came up: ‘The disk structured is corrupted and unreadable’.
I have run a chkdsk and a recovery programme. The files are there but I can’t access them.
Any help you can provide would be appreciated

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Help Required with Seagate Drives

Can anyone help me with the following problems? I’ve got a few Seagate hard drives that don’t work and I need the data off of them.

I have a PC that stopped booting up, the primary boot disk was an SSD and the secondary disk was a Seagate Barracuda 2TB (ST2000DM001). After checking further, the PC problem seemed to be an issue with the Seagate disk (if I disconnect the Seagate then the PC works fine). When powering the computer on with the seagate plugged in, it makes a clicking sound. I can’t actually hear the disk spinning up so I’m not sure if it’s just a problem with the PCB or not. The disk should be in excellent physical condition. It’s probably about 5 years old and has been in a fixed installation PC that hasn’t ever been moved since the initial installation. I’m very hopeful that you’ll be able to recover data.

Seagate hdd

External harddisk – when connecting to computer with USB-cable light is activated and you can hear it spin. But you are unable to access it on the computer. Do you think it will be recoverable, and what is estimated price?

I can see the files but I can´t copy them. A message like “The file X is in use and you can´t copy it” appears and it stops the copy.

Seagate external hard drive 3tb.
Grandson plugged in wrong power supply, which I found smoking.
Hard drive did not smoke, or get hot. However, it is now dead.
I assume it’s pcb fuse/diode has been damaged.
Can you repair?

A seagate expansion drive 1tb – The hard drive makes a beeping when connected to a computer – which sounds similar to sounds made when the heads break off/get stuck in other harddrives(a Google search indicated this to myself.) I’m looking for a quote please for the estimated cost of repairing this drive.

I am wondering if you can recover the data from an external USB stick? The casing is off the USB stick, and only the main logic board and chips remain. These parts are intact. I can send an image if it helps?

So if anyone can help – please let me know.

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HDD Problems

Here are some of the problems we’ve been looking at lately in the Risc Group’s data recovery lab.

  • Seagate Momentus 60GB. Tried HDD in several machines, hard drive is requesting to be formatted and cannot be read by windows.
  • WD MyBook Live HDDI have a problem with my external USB hard drive. When I connect to my computer, the external hard drive turns on, but the computer doesn’t recognise it. The problem started when the USB connector got stuck inside the external hard drive. I had to carefully remove it. Then, my cable was broken so I used a different one, but my computer wouldn’t recognise the external hard drive anymore. I think the external hard drive is still functional, but the USB port is damaged. The brand is SAMSUNG. I hope that’s enough information to understand the problem. Thanks for your help in advance.
  • My external hard drive has suffered mechanical failure. It turns on but is no longer recognised by my computer. I have tried new leads and other computers but to no avail. I was wondering if I could get a quote to recover my photographs from this hard drive. It comes up in device manager but not my computer. Is it possible to get a quote?
  • Dropped Western Digital External Hard Drive. Won’t open up on computer but info still says there is data on the disc so hopeful it can be recovered.
  • We have a Toshiba Hard drive. It was dropped and now we can’t access the data. Could you tell me if it might be retrievable, a potential cost and details of what i need to do next.
  • I have a WD My Book Live 1TB network drive that doesn’t seem to boot up (seems bricked). I would to recover the files of it. I tried connecting to the SATA drive contained within it to a SATA dock that i have however that couldn’t read that files. What is the cost to fix the drive? Reading online it seems its a common issue with WD NAS drives.

All these listed hdd problems have one thing in common. The hard drives require the attentions of Risc Group’s data recovery team to rescue the files from the hard drives. The hdd’s with mechanical failure are the most serious and will require clean room, others will be more straightforward to recover.

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