Data Recovery Service

Here are some enquiries for a data recovery service. All the enquiries relate to getting data off of hard drives in RAID servers and mobile phones, and originate from the UK, with a focus on London.

RAID and server data recovery in London – use Data Clinic, 68 Lombard Street, EC3V 9LJ, or Data Clinic, Data Clinic, New London House, 6 London Street, EC3R 7LP (Monday – Friday, 9am – 5pm)
https://www.dataclinic.co.uk/london-data-recovery/

RAID Data Recovery

I have a Dell PowerEdge 4x2tb RAID 5 server running Linux. All the drives are working but the server has been water damaged. Is it possible to still recover the data from this? The RAID contains work documents and I’m looking for a RAID data recovery service in London.

Recover Files from RAID London

I have a RAID 5 NAS hard drive which was partitioned into several network shares. I wanted to format one of the partitions but made a error and the wrong partition. I recovered all of the files using RAID software but none of them open. All the files were there and the file sizes look right however nothing opens. They are video and audio files. It’s a RAID 5 with 6 disks running Windows. I believe I’ve got the striping and parity wrong. In hindsight I shouldn’t have attempted it myself as I didn’t know what I was doing, but now I really need the data, I hope I haven’t messed up – can you help ? Can I bring the whole server or just the hard drives to the Data Clinic office on Lombard Street.

Dropped my WD My Passport Ultra harddrive off my desk, light still flashes, makes running noises, but not showing up on my Mac. Just want to have data saved and put onto my other hard drive. I want a data recovery service to rescue my lost files so I can store them on a central RAID.

Device power was pulled early from a RAID 5 in a data centre in Slough. Since then the array is not recognised. Initially i thought it could be a hardware problem, but now I think it’s a problem with the data. I’m close to London and need a data recovery service.

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Forensic Phone Data Recovery – Legal Cases

Recovering the data from a mobile phone is often crucial in any type of legal case. Usually recovering this data is straightforward as the phone is working, but sometimes data may have been deliberately deleted or hidden, and other times the phone may have been deliberately smashed or broken in an attempt to stop anyone accessing the data on it.

We are frequently asked if it’s possible to recover information like text (SMS) messages and WhatsApp messages from phones where the messages have been deleted or lost. This is usually possible so long as the delete messages have not been overwritten. If the information is still on the phone we should be able to recover it regardless of the phone make and model.

forensic damaged phone data recovery (police and legal)A further complication comes if we are asked to recover information from a deliberately damaged or broken mobile phone. This presents the added complication that we first have to repair the phone before we can begin to locate the data to be recovered. Again, it should be possible, but it obviously depends on how damaged the phone is.

In this photo of a Samsung S9, the phone had been seized at a crime scene by the police who (unsurprisingly seeing the phone’s condition) had not be able to recover any data from it. The phone had been run over in a car and both sides were smashed. Fortunately the damaged phone came to us and we were able to successfully recover the data from it.

The most common types of data we are requested to recover from mobile and smartphones are

  • Text and WhatsApp messages
  • Diary dates and times
  • Location data
  • Photos and videos
  • Internet histories

Some further reading:
Phone data recovery – More about Data Clinic’s general phone data recovery
Forensic data recovery – Details of Data Clinic’s advanced and forensic data recovery capabilities
Forensic data investigation – Further information about forensic data recovery and how it all works legally

 

 

 

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How we do a ‘Chip-Off’ Forensic Data Recovery on a Mobile Phone

Forensic data recovery and mobile phone investigation is the process of salvaging data from failed storage devices such as mobile phones or hard drives. We offer our services across a wide range of devices. Here we will look at our mobile phone side of the company, more specifically what is known as a chip-off operation. Chip off is a useful technique especially in forensic data recovery, also known as digital discovery, or eDiscovery: these are methods of data investigation used by police forces and insurance underwriters. Data Clinic Ltd are experts in recovering data from damaged phones and hard drives.

With any mobile phone or tablet, we initially attempt to inspect the phone, we determine if the failure is with the peripheral components such as batteries, charging ports and screens. If this is the case, then we wouldn’t need to go any further. For a lot of ediscovery data investigations cases however, this option serves as a process of elimination and if this first attempt of recovering the data is unsuccessful then we look at the more advanced options available to us. This is typically in the form of advanced micro soldering, JTAG or a Chip-Off operation.

So, what is a ‘Chip-Off’?

A Chip-off is the process of de-soldering the Flash Memory chip from the failed phone / tablet in the hope that we will successfully read its raw data independent of the device.

How do we do a Chip-Off recovery?

In order to complete a forensic data recovery on a mobile phone it’s first necessary to determine that a Chip-Off on a phone / tablet is needed then the next step is preparation. The phone must be fully dismantled, including the removal of any protective metal heat shields. When this is done we identify the eMMC (or NAND) memory chip place the PCB into a special holder underneath our stereo microscope as shown here.

What is now needed to remove any underfill from around the memory chip and add specialist flux to the chip. The Flux we typically use is Amtech Tacky Flux – the idea with this is to dispense it all around the chip then apply heat to it.

The main heat application we use is a Quick 861DA heat gun (image below). This is a station that offers a wide range of options when it comes to applying heat. We make sure to select a correct temperature, airflow and nozzle to do the job properly.

Once the chip has been lifted from the board after carefully applying the correct amount of heat we get the de-soldered chip, we then proceed to cleaning and re-balling the chip. This is a meticulous process whereby we need to ensure that each of the 100+ solder contacts have clean solder. It is a manual process that you need skill in precision soldering and a keen eye under the microscope to do.

Once each pin has been successfully and soldered in a uniform manner, it is time to clean it up with specialist chemical solutions. This ensures that the contacts are as clean as they can be and thus the read of the chip should also be good!

There are a lot of readers and programmers available worldwide that you can use to read the raw data of an eMMC NAND memory chip. The honest answer is they all have different capabilities for different chips. Its not a case of one is the best. Here are some samples of these available ‘boxes’. When it comes to data discovery and mobile phone investigation the phone data is fully dumped to a binary image file, we then analyse and decode the raw data. Once reconstructed we can send our customer a summary to let them know the recovery statistics as shown below.

This data can then easily be transferred to another storage device (typically a memory stick) and returned to the customer.

To Summarise

A chip-off is one of the procedures that really is a last resort. Chip-off cases are applicable when:

  • The logic board is too severely damaged to repair

  • ediscovery / digital discovery / forensic phone data recovery is required.
  • The lock on a phone if it is not known and there is no method of bypassing it via software

  • Corrosion cannot be decontaminated

  • For deleted data

The art of performing a chip-off is something that we pride ourselves on being able to achieve, we have recovered the data from many phones where this was the only option and are still carrying out these procedures today.

You can find Data Clinic at The Pavilions, Bridge Hall Lane, Bury, Greater Manchester BL9 7NX

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Metamask Extension Recovery

I had a computer failure and I need to recover the Metamask chrome extension. I lost my Metamask seed words but I know that the seed words can be recovered from the Metamask vault data. So basically I need to get back my deleted Metamask extension or the lost seed phrase.

Metamask logo

More about the computer failure: My hard drive stopped responding on my iMac (mid 2015, 27 inch , 3TB). I have already taken my Mac to be repaired and they can only replace the drive – they were unable to retrieve any of my files and just gave me a blank look when I started talking about Metamask and browser extensions. I am absolutely gutted as I use it for my cryptocurrency holdings and everything seems lost. I have always cloned the drive daily to an external drive via Superduper but this drive failed a month ago, so I can’t use that to retrieve anything either. Can you let me know if you think it is possible to get my Metamask data back? I’m so annoyed with myself that I didn’t replace my backup drive and fear I have lost everything. I hope you can help.

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London and Leicester data recovery

Leicester Hard Drive Data Recovery

I have a Toshiba 2TB external hard drive that I bought around 3 years ago. It used to work fine but I recently plugged it into my laptop and I could hear incessant clicking sounds. As I work in Leicester and I figured that this was down to a hardware issue and unplugged it immediately. There are some very important files on there which I would like to try my best to recover but I don’t have the expertise or the tools to do it. Could you please help with this – I can call in at St George’s Way in Leicester if convenient?

Recover Wedding Photos and Videos

Segate 1tb expansion usb hdd, after opening the plastic enclosure to inspect, the connection from the pcb to the platter area is damaged (burnt out), happy to send a photo via email.
To keep costs low, I have the exact same drive (new and unused) and can send both in to use as components for the damaged one. The damaged one has video files on it from a wedding. I’m in London

Recover Bitlocker Password

The scenario that you describe where bitlocker has been enabled, possibly by an update, has happened. However you also state one can “[extract] the required cryptographic keys from the system the Bitlocker volume is running on. These include RAM captures, hibernation and page files, escrow and recovery keys.” A friend and myself have visited (in-person) Microsoft and Ontrack where they have not been able to help, and so the last options are seemingly to contact dell or Microsoft by phone (it is a Dell Inspiron 7000) as they might know more than the previous people we have spoken to. Failing that we might try some of the manage-bde tools. Would you suggest anything more, or is there anything you moght try that would be worth me popping in to the Data Clinic’s London office?

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Recovering lost Bitcoin and cryptocurrency wallets

Recover My Crypto Wallet - web site logo
In this post we discuss recovering Bitcoin wallets (and other cryptocurrency wallets) from inaccessible hard drives, the enquiries below are courtesy of Recover My Crypto Wallet – a cryptocurrency wallet recovery service.

Recovery Samsung M3 drive – Recover cryptocurrency wallet

I have a Samsung M3 Portable hard drive, which I’ve been using for a few years with no issues – just to back up my computer and store files that I don’t need access everyday. Recently I started a new position which requires me to use multiple softwares at once and I quickly ran out of memory. I used the hard drive to start some Adobe programs for the past two weeks, while I purchase a new computer. This weekend when I connected my hard drive to my computer it stopped working. I can access via Disk Utility and can see that it is recoverable and that the files are still there. There are three folders that have files with a lot of sentimental value and that I would like to recover and I have some Bitcoin and Ethereum cryptocurrency that I bought almost 8 years ago on there that is probably worth something now, so I’d like to recover the Bitcoin cryptocurrency wallet too please.

Dropped hard drive contains Bitcoin cryptocurrency

I was using my WD External Hard Drive before but I accidentally dropped it and it started beeping over and over again and wouldn’t connect to my MacBook. It has been accidentally dropped a little tiny bit in the past but it’s still continued to work fine regardless. Could you please help me? I have a cryptocurrency wallet stored on the hard drive that contains several Bitcoins that I’d like back. If it can’t be fixed could you please help me save all my data?

MacBook SSD hard drive can’t sign in – needs Bitcoin wallet

I have an issue with my MacBook Pro 2017. It has a 512 GB SSD which has a windows partition of 75GB. The windows partition works fine. I have trouble signing in to the Mac OS partition – after entering the password, it stops loading at 50%. Apple asked me to reinstall Mac OS but that stopped at 50%. I spoke to apple and they diagnosed that the SSD is corrupt and will require a new SSD for around £700. On the windows partition, I am able to see the Macintosh drive and was able to mount it to windows and view all the files on that partition. I’d like this recovered because the hard drive contains a wallet with some stored Bitcoin that I’d like back. I’m not an expert in cryptocurrency but I know there’s a Bitcoin wallet on the hard drive that I’d like to access again.
So the Mac OS partition doesn’t log in or allow me to reinstall the software but I am able to access the files using windows. I’ve managed to copy all the relevant files to an external hard drive.
I was wondering if you would be able to help get the Mac OS partition to work or if you have any suggestions as to how to retrieve that partition and the Bitcoin wallet.

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Data recovery in Leicester, Southampton, Edinburgh and Newcastle

In this post we review questions from people looking for data recovery services in Leicester, Southampton, Edinburgh and Newcastle. Data Clinic Ltd have offices in all of these locations.

Dropped hard drive

Hard drive dropped on floor Leicester

Hard-drive fell to the floor many years ago and although it did power on, it was no longer detectable by any computers. I probably have a whole load of useless things on there, but what I am most interested in trying to salvage is all the pictures I had stored on there. May have been stored only as part of the macOS TimeMachine feature but unsure. I am closest to the Data Clinic office in Leicester and can call in in necessary.

Hard drive accidentally fell Southampton

My external hard drive recently accidentally fell off the side of my desk, onto the radiator and when plugging it back in, started making a beeping sound every other second. From what I’ve read online and on your website, it says it is likely the spindle. I was wondering if you could take a look and hopefully fix this, as it has a lot of important files? Southampton is the nearest location, however it is still over an hour away. I was wondering, if you did a delivery option? To mail damaged items to you, and then mail back to the user?

Home server recovery Edinburgh

My home server has 4 drives and 2 have failed when I moved it. I would like to recover the data but it is not the end of the world if I can’t. Can you let me know the costs. I am based in Edinburgh Scotland. The server is a HP DL160G6 running VMware 5.5.

Hard drive platter swap Newcastle

I’ve got a 1TB H2T1000854S 2.5″ which stopped being deteced by Windows 10 after a book struck the HDD whilst switched off. The HDD would turn on, it would make a buzzing noise as if the reader heads had failed. I live in Newcastle and purchased a replacement (same model and firmware) and initially swapped the PCB board. This did not fix the problem and swapped the PCBs back. I then swapped the platter without removing the heads (like in this video: https://www.youtube.com/watch?v=i266jB0aP8E ) now the hard drive makes a noise as if the hard drive is unable to read from the platter here is my video of the noise (https://www.youtube.com/watch?v=XTbiw_JPEUE ) I think the platter may have become mis-aligned not really sure. Anyways, could you please let me know if this is something you can fix and how much it will cost to have the data recovered, if possible.

Windows won’t load

We have a SSD that had Windows & the system and the users profile on it, then the machine booted and said no Windows to load.
When putting disk in a different PC as a 2nd disk it picked it up in the BIOS, but then on the other PC it didn’t auto show as a separate drive to browse Windows.
Took a look in Disk Management it popped up and wanted to initialise it. We of course cancelled out at this point.
A user has a folder they want back from their users profile path. I’m hoping to pop into a Data Clinic and have my files recovered.

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Data recovery on Lombard Street

Here a just some of the enquiries received by Data Clinic recently. Data Clinic provide data recovery services across the whole of the UK and overseas.

Data recovery from WD Passport for Mac
I have a ‘WD My Passport for Mac’ which is not mounting anymore. Yesterday morning it was fine but suddenly files started to become glitchy and crash my software. I couldn’t eject the HD as it was saying it was still in use. I force ejected it and since then its only mounted once showing folders that are are now suddenly empty. I couldn’t see photos, videos and music files. Now it doesn’t mount at all, The HD light is on and I can hear the disc spinning. I would be very grateful if you could take a look please. I’m in London and can call into Data Clinic’s data recovery lab on Lombard Street location.

MacBook A1534 Data Recovery
I have a Macbook 12″ Model No A1534. My wife bought it for me (in 2016) and I’ve loved the form factor. But hardware-wise, it’s been a nightmare. Within months of purchase it was twice in for repair. Third time it failed, John Lewis gave me a new unit. Last year, that failed – but just within the warranty, so was repaired free of charge. Recently, the screen began flickering with horizontal lines, sometimes solid broad vertical columns. Now, it is just a blank white screen. Before I take it into Apple for diagnosis – and a repair quote I’m unlikely to say yes to! – I’d liked to try and recover the hard drive to a (bootable, if possible) external hard drive. Beginning of 2019, you successfully recovered my son’s failed hard drive (thank you) – hoping you can repeat your magic.

Damaged iPhone
I damaged my new iphone and started to use my old one (6s) which was working fine until I had to remove the new one from Find My iPhone for insurance purposes. Now the old phone has old podcasts but no contact numbers or apps and I’m hoping to restore to the previous setting.

Sea Water damaged phone
I am looking for a quote to help retrieve the data from my sea water damaged phone. The phone was in sea water for approximately 30 minutes, I attempted to dry the phone out using dry rice for the following 2 days, once the phone had dried, I attempted to power on with and without the power cord. The phone appeared dead.
Could you please inform me if this is something you could potentially help me with and roughly how much would this cost to either restore the phone or retrieve the data on the phone?

Samsung HD recovery
My mother-in-law has a Samsung (1TB) HDD containing personal information on that she needs. Unfortunately it has stopped working.
Issue: when we connect the HDD to a windows Desktop/laptop via the USB cable, you can hear the HDD disks spin really fast but the drive slows up and crashes Windows until the HDD is unplugged.

Is this something that can be resolved, most importantly, getting the data off of the drive.

In all these instances, Data Clinic are able to retrieve the data from this equipment.

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Headstack assembly data recovery

I’m in the Paddington area of London and have a Seagate Mobile HDD 2TB (Transcend Ext) hard drive which recently failed. I sent the drive to data recovery specialists, and upon investigation in the clean chamber, they found that the drive had a damaged and failing https://hddguru.com/articles/2006.02.17-Changing-headstack-Q-and-A/headstack assembly.
To try and recover the data, they fitted 4 very compatible new heads to the case, and unfortunately all failed after a short while as the physical damage to the drive was making very short work of them.
They are now sending the drive back to me as they can do nothing further, and they have recommended I keep it in a safe place in case new recovery methods are developed in the future. I was wondering if you think you could do anything beyond this which might help to recover the data? This has already cost me a small fortune, so I would appreciate if you could explain what else you might be able to do (if you can do anything for this sort of case).

headstack assemblyWD Blue laptop data recovery
I have a 750GB WD Blue laptop hard drive in Greater London (Finchley) that I would like to try and recover data from.
I dropped my laptop in January 2016, after which I was unable to use it. I purchased a new hard drive and a friend of mine replaced it so that I could use the laptop again.
I recently purchased a USB to SATA cable so that I could connect the old hard drive to my desktop computer to see if it was accessible. Upon connecting, the hard drive sounds like it spins up fine and there are no alarming noises such as scratching, beeping etc.
When I selected the drive on my desktop, I was presented with ‘The parameter is incorrect’, so I was unable to access it.
I purchased Stellar Data Recovery software and it told me ‘No data was found’.
When I connect the hard drive to my desktop now, I get a ‘The request could not be performed because of an I/O device error’.
I’ve not done any more with it as I’d like some expert help.

Forgot password on phone
I changed my password on my phone recently because of the app “Outlook” needed me to for security purposes. I ended up quickly changing it with the motive of changing it back to my original password. I ended up forgetting to change it back and my phone ran out of battery so now I cant get back into my phone. Is it possible to extract all the data off of my phone on to an external hard drive. And if so, what price would I be looking at. Please contact me via my email as I cant really take phone calls at the moment. I am in Upminster in Essex just outside London but can travel into Lombard Street if required.

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London iphone data recovery

The purpose of this article is to look at the feasibility of recovering data from smashed, broken and unresponsive iPhones that are also sometimes stuck in a boot loop. The questions below are from people who live in or are close to London.

iPhone Stuck in Boot Loop

I am having an iPhone7 that was in a boot loop after a battery replacement. I send it to apple, but they were unable to fix it without deleting my data, it was against their rules, so I have it back unrepaired. They have found some more issues that just degrading battery, they found a liquid issue. From the photos they have sent me I believe that the liquid did not damage the memory chip and the main chip.
So, my question is – when is convenient so that I could come and show you my device. I can get to your data recovery place on Lombard Street in London. If you could repair it without deleting/erasing any of the data that would be amazing. If repairing could cause any damage to the data, would you be able to download the data and then repair it. I know that those question first need you to observe the device.

iPhone Error Code 14

I have an iPhone 6s stuck on the recovery mode. Yesterday it was stuck on white apple logo screen. I have tried the apple update and restore but there is not enough storage on the phone to update. I have not backed up the phone in a year. I do not wish to lose all of my data and Apple London have not been able to help. Do you think you would be able to recover photos etc off of the phone?

iPhone smashed – needs data recovery

I’ve got an iPhone 7 that I broke on a night out a couple of year ago, the screen is smashed and the phone damaged badly to the point where it doesn’t turn on or even show up on a computer. I’m in Chigwell near London and I’d like to try and recover the photos from the phone as there’s lots of sentimental photos from various holidays on there. I took the phone to an Apple store a while back, and they insisted that nothing could be done (typical Apple). I was wondering if there’s any way in which you’d be able to help me?

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Samsung S9 and Nokia E6 Data Recovery, Toshiba Hard Drive Recovery

Samsung S9 Dropped

I dropped my Samsung s9 from a balcony while I was on holiday. The back was smashed and when I got home I took the back off the back and my battery was damaged so I ordered a new battery, but my phone still wouldn’t come on. So I’ve looked around online and found something about chip-off recovery. I managed to get to the internal memory chip but I don’t know how to seperate it from the board. I was going to buy an adapter and do it myself but its going to be to much hassle. How much would it cost to send the chip to you for chip-off data recovery. Data recovery centre at 68 Lombard Street, LondonMy nan recently unexpectedly passed away and like to get everything back even my all my deleted files and message back. I am close to your data recovery location on Lombard Street in London. It would mean alot to get everything back from the phone and retreive all my data.

Nokia E6 data recovery

My Nokia E6 was water damaged about 3 years back. Fixed, hardly worked. But I need photos and videos from the internal memory. Water has obviously got into the phone and damaged it. I tried drying it out but this hasn’t worked. I know there’s a good data recovery place in Bury Manchester at the Pavilions on Bridge Hall Lane

Toshiba hard drive recovery

I have got an old Toshiba 2.5 HDD – 120 GB and now I am not able to extract the data. Most probably the disk is damaged after non-maintenance of several years. There are few GBs of photos in the drive, which I am keen to recover. Just wanted to know how much will be the cost of data recovery? Many thanks. – I am based out of London. So can drop in / email the drive.
Set address failed, error code 43. There is no external damage and hasn’t been moved around much. It isn’t recognised by any of the 4 computers I’ve plugged it into, no event caused this fault, it was just a random occurrence this morning. In Windows computers, the drive is recognised and can be looked into, but no folders in the drive can be clicked and CHKDSK will not run on the drive, without causing file explorer to stop responding and cause Windows to no longer recognise the device. It’s a very small USB device so might be a trouble to open. I am unable to unlock my external hard drive as I cannot remember the password anymore. Is this recoverable?

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Recover the Data from Liquid and Water Damaged Phones

Data Clinic recover the data from a lot of liquid and water damaged phones – see https://www.dataclinic.co.uk/data-recovery-from-liquid-and-water-damaged-phones/. This is often a complex task, far beyond what a high street phone repair shop is capable of. Here’s an example enquiry from someone with a water damaged phone.

Recovering data from water damaged phones“I have a Huawei P30 phone with a cracked screen and water damage. I can tell the phone is still working because I can see the Bluetooth is on and there I vibrations. So it might just need a new screen. But the main thing is if replacing the screen doesn’t work then I want to be able to recover the data from it.”

Water damage to a phone will frequently cause the screen to stop working. A simple fix that many people think of using is to change the screen, but this does not usually work. The faulty screen is just a symptom of the problem (water damage) rather than the problem itself. So by changing the screen you’re not actually doing anything to fix the problem.

To recover the data from a phone that has come into contact with liquid it’s usually necessary to dismantle to phone and take it apart. This is because we need to get access to the motherboard, components and the NAND memory that holds the data. Sending in a water damaged phone for recovery means that you will not get back a working phone. The data will be successfully extracted to a memory stick with specific folders – eg. photos, contacts, videos etc, but the phone will be returned to you in pieces.

The cost of recovering the data from a liquid damged phone is roughly £300 – £400. Expect the pay an upfront fee too which pays for the technicians time to find, trace and rectify faults on the phone and obtain a file list which will be emailed to you for approval.

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