Metamask Extension Recovery

I had a computer failure and I need to recover the Metamask chrome extension. I lost my Metamask seed words but I know that the seed words can be recovered from the Metamask vault data. So basically I need to get back my deleted Metamask extension or the lost seed phrase.

Metamask logo

More about the computer failure: My hard drive stopped responding on my iMac (mid 2015, 27 inch , 3TB). I have already taken my Mac to be repaired and they can only replace the drive – they were unable to retrieve any of my files and just gave me a blank look when I started talking about Metamask and browser extensions. I am absolutely gutted as I use it for my cryptocurrency holdings and everything seems lost. I have always cloned the drive daily to an external drive via Superduper but this drive failed a month ago, so I can’t use that to retrieve anything either. Can you let me know if you think it is possible to get my Metamask data back? I’m so annoyed with myself that I didn’t replace my backup drive and fear I have lost everything. I hope you can help.

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London and Leicester data recovery

Leicester Hard Drive Data Recovery

I have a Toshiba 2TB external hard drive that I bought around 3 years ago. It used to work fine but I recently plugged it into my laptop and I could hear incessant clicking sounds. As I work in Leicester and I figured that this was down to a hardware issue and unplugged it immediately. There are some very important files on there which I would like to try my best to recover but I don’t have the expertise or the tools to do it. Could you please help with this – I can call in at St George’s Way in Leicester if convenient?

Recover Wedding Photos and Videos

Segate 1tb expansion usb hdd, after opening the plastic enclosure to inspect, the connection from the pcb to the platter area is damaged (burnt out), happy to send a photo via email.
To keep costs low, I have the exact same drive (new and unused) and can send both in to use as components for the damaged one. The damaged one has video files on it from a wedding. I’m in London

Recover Bitlocker Password

The scenario that you describe where bitlocker has been enabled, possibly by an update, has happened. However you also state one can “[extract] the required cryptographic keys from the system the Bitlocker volume is running on. These include RAM captures, hibernation and page files, escrow and recovery keys.” A friend and myself have visited (in-person) Microsoft and Ontrack where they have not been able to help, and so the last options are seemingly to contact dell or Microsoft by phone (it is a Dell Inspiron 7000) as they might know more than the previous people we have spoken to. Failing that we might try some of the manage-bde tools. Would you suggest anything more, or is there anything you moght try that would be worth me popping in to the Data Clinic’s London office?

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Recovering lost Bitcoin and cryptocurrency wallets

Recover My Crypto Wallet - web site logo
In this post we discuss recovering Bitcoin wallets (and other cryptocurrency wallets) from inaccessible hard drives, the enquiries below are courtesy of Recover My Crypto Wallet – a cryptocurrency wallet recovery service.

Recovery Samsung M3 drive – Recover cryptocurrency wallet

I have a Samsung M3 Portable hard drive, which I’ve been using for a few years with no issues – just to back up my computer and store files that I don’t need access everyday. Recently I started a new position which requires me to use multiple softwares at once and I quickly ran out of memory. I used the hard drive to start some Adobe programs for the past two weeks, while I purchase a new computer. This weekend when I connected my hard drive to my computer it stopped working. I can access via Disk Utility and can see that it is recoverable and that the files are still there. There are three folders that have files with a lot of sentimental value and that I would like to recover and I have some Bitcoin and Ethereum cryptocurrency that I bought almost 8 years ago on there that is probably worth something now, so I’d like to recover the Bitcoin cryptocurrency wallet too please.

Dropped hard drive contains Bitcoin cryptocurrency

I was using my WD External Hard Drive before but I accidentally dropped it and it started beeping over and over again and wouldn’t connect to my MacBook. It has been accidentally dropped a little tiny bit in the past but it’s still continued to work fine regardless. Could you please help me? I have a cryptocurrency wallet stored on the hard drive that contains several Bitcoins that I’d like back. If it can’t be fixed could you please help me save all my data?

MacBook SSD hard drive can’t sign in – needs Bitcoin wallet

I have an issue with my MacBook Pro 2017. It has a 512 GB SSD which has a windows partition of 75GB. The windows partition works fine. I have trouble signing in to the Mac OS partition – after entering the password, it stops loading at 50%. Apple asked me to reinstall Mac OS but that stopped at 50%. I spoke to apple and they diagnosed that the SSD is corrupt and will require a new SSD for around £700. On the windows partition, I am able to see the Macintosh drive and was able to mount it to windows and view all the files on that partition. I’d like this recovered because the hard drive contains a wallet with some stored Bitcoin that I’d like back. I’m not an expert in cryptocurrency but I know there’s a Bitcoin wallet on the hard drive that I’d like to access again.
So the Mac OS partition doesn’t log in or allow me to reinstall the software but I am able to access the files using windows. I’ve managed to copy all the relevant files to an external hard drive.
I was wondering if you would be able to help get the Mac OS partition to work or if you have any suggestions as to how to retrieve that partition and the Bitcoin wallet.

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Data recovery in Leicester, Southampton, Edinburgh and Newcastle

In this post we review questions from people looking for data recovery services in Leicester, Southampton, Edinburgh and Newcastle. Data Clinic Ltd have offices in all of these locations.

Dropped hard drive

Hard drive dropped on floor Leicester

Hard-drive fell to the floor many years ago and although it did power on, it was no longer detectable by any computers. I probably have a whole load of useless things on there, but what I am most interested in trying to salvage is all the pictures I had stored on there. May have been stored only as part of the macOS TimeMachine feature but unsure. I am closest to the Data Clinic office in Leicester and can call in in necessary.

Hard drive accidentally fell Southampton

My external hard drive recently accidentally fell off the side of my desk, onto the radiator and when plugging it back in, started making a beeping sound every other second. From what I’ve read online and on your website, it says it is likely the spindle. I was wondering if you could take a look and hopefully fix this, as it has a lot of important files? Southampton is the nearest location, however it is still over an hour away. I was wondering, if you did a delivery option? To mail damaged items to you, and then mail back to the user?

Home server recovery Edinburgh

My home server has 4 drives and 2 have failed when I moved it. I would like to recover the data but it is not the end of the world if I can’t. Can you let me know the costs. I am based in Edinburgh Scotland. The server is a HP DL160G6 running VMware 5.5.

Hard drive platter swap Newcastle

I’ve got a 1TB H2T1000854S 2.5″ which stopped being deteced by Windows 10 after a book struck the HDD whilst switched off. The HDD would turn on, it would make a buzzing noise as if the reader heads had failed. I live in Newcastle and purchased a replacement (same model and firmware) and initially swapped the PCB board. This did not fix the problem and swapped the PCBs back. I then swapped the platter without removing the heads (like in this video: https://www.youtube.com/watch?v=i266jB0aP8E ) now the hard drive makes a noise as if the hard drive is unable to read from the platter here is my video of the noise (https://www.youtube.com/watch?v=XTbiw_JPEUE ) I think the platter may have become mis-aligned not really sure. Anyways, could you please let me know if this is something you can fix and how much it will cost to have the data recovered, if possible.

Windows won’t load

We have a SSD that had Windows & the system and the users profile on it, then the machine booted and said no Windows to load.
When putting disk in a different PC as a 2nd disk it picked it up in the BIOS, but then on the other PC it didn’t auto show as a separate drive to browse Windows.
Took a look in Disk Management it popped up and wanted to initialise it. We of course cancelled out at this point.
A user has a folder they want back from their users profile path. I’m hoping to pop into a Data Clinic and have my files recovered.

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Data recovery on Lombard Street

Here a just some of the enquiries received by Data Clinic recently. Data Clinic provide data recovery services across the whole of the UK and overseas.

Data recovery from WD Passport for Mac
I have a ‘WD My Passport for Mac’ which is not mounting anymore. Yesterday morning it was fine but suddenly files started to become glitchy and crash my software. I couldn’t eject the HD as it was saying it was still in use. I force ejected it and since then its only mounted once showing folders that are are now suddenly empty. I couldn’t see photos, videos and music files. Now it doesn’t mount at all, The HD light is on and I can hear the disc spinning. I would be very grateful if you could take a look please. I’m in London and can call into Data Clinic’s data recovery lab on Lombard Street location.

MacBook A1534 Data Recovery
I have a Macbook 12″ Model No A1534. My wife bought it for me (in 2016) and I’ve loved the form factor. But hardware-wise, it’s been a nightmare. Within months of purchase it was twice in for repair. Third time it failed, John Lewis gave me a new unit. Last year, that failed – but just within the warranty, so was repaired free of charge. Recently, the screen began flickering with horizontal lines, sometimes solid broad vertical columns. Now, it is just a blank white screen. Before I take it into Apple for diagnosis – and a repair quote I’m unlikely to say yes to! – I’d liked to try and recover the hard drive to a (bootable, if possible) external hard drive. Beginning of 2019, you successfully recovered my son’s failed hard drive (thank you) – hoping you can repeat your magic.

Damaged iPhone
I damaged my new iphone and started to use my old one (6s) which was working fine until I had to remove the new one from Find My iPhone for insurance purposes. Now the old phone has old podcasts but no contact numbers or apps and I’m hoping to restore to the previous setting.

Sea Water damaged phone
I am looking for a quote to help retrieve the data from my sea water damaged phone. The phone was in sea water for approximately 30 minutes, I attempted to dry the phone out using dry rice for the following 2 days, once the phone had dried, I attempted to power on with and without the power cord. The phone appeared dead.
Could you please inform me if this is something you could potentially help me with and roughly how much would this cost to either restore the phone or retrieve the data on the phone?

Samsung HD recovery
My mother-in-law has a Samsung (1TB) HDD containing personal information on that she needs. Unfortunately it has stopped working.
Issue: when we connect the HDD to a windows Desktop/laptop via the USB cable, you can hear the HDD disks spin really fast but the drive slows up and crashes Windows until the HDD is unplugged.

Is this something that can be resolved, most importantly, getting the data off of the drive.

In all these instances, Data Clinic are able to retrieve the data from this equipment.

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London iphone data recovery

The purpose of this article is to look at the feasibility of recovering data from smashed, broken and unresponsive iPhones that are also sometimes stuck in a boot loop. The questions below are from people who live in or are close to London.

iPhone Stuck in Boot Loop

I am having an iPhone7 that was in a boot loop after a battery replacement. I send it to apple, but they were unable to fix it without deleting my data, it was against their rules, so I have it back unrepaired. They have found some more issues that just degrading battery, they found a liquid issue. From the photos they have sent me I believe that the liquid did not damage the memory chip and the main chip.
So, my question is – when is convenient so that I could come and show you my device. I can get to your data recovery place on Lombard Street in London. If you could repair it without deleting/erasing any of the data that would be amazing. If repairing could cause any damage to the data, would you be able to download the data and then repair it. I know that those question first need you to observe the device.

iPhone Error Code 14

I have an iPhone 6s stuck on the recovery mode. Yesterday it was stuck on white apple logo screen. I have tried the apple update and restore but there is not enough storage on the phone to update. I have not backed up the phone in a year. I do not wish to lose all of my data and Apple London have not been able to help. Do you think you would be able to recover photos etc off of the phone?

iPhone smashed – needs data recovery

I’ve got an iPhone 7 that I broke on a night out a couple of year ago, the screen is smashed and the phone damaged badly to the point where it doesn’t turn on or even show up on a computer. I’m in Chigwell near London and I’d like to try and recover the photos from the phone as there’s lots of sentimental photos from various holidays on there. I took the phone to an Apple store a while back, and they insisted that nothing could be done (typical Apple). I was wondering if there’s any way in which you’d be able to help me?

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Recover the Data from Liquid and Water Damaged Phones

Data Clinic recover the data from a lot of liquid and water damaged phones – see https://www.dataclinic.co.uk/data-recovery-from-liquid-and-water-damaged-phones/. This is often a complex task, far beyond what a high street phone repair shop is capable of. Here’s an example enquiry from someone with a water damaged phone.

Recovering data from water damaged phones“I have a Huawei P30 phone with a cracked screen and water damage. I can tell the phone is still working because I can see the Bluetooth is on and there I vibrations. So it might just need a new screen. But the main thing is if replacing the screen doesn’t work then I want to be able to recover the data from it.”

Water damage to a phone will frequently cause the screen to stop working. A simple fix that many people think of using is to change the screen, but this does not usually work. The faulty screen is just a symptom of the problem (water damage) rather than the problem itself. So by changing the screen you’re not actually doing anything to fix the problem.

To recover the data from a phone that has come into contact with liquid it’s usually necessary to dismantle to phone and take it apart. This is because we need to get access to the motherboard, components and the NAND memory that holds the data. Sending in a water damaged phone for recovery means that you will not get back a working phone. The data will be successfully extracted to a memory stick with specific folders – eg. photos, contacts, videos etc, but the phone will be returned to you in pieces.

The cost of recovering the data from a liquid damged phone is roughly £300 – £400. Expect the pay an upfront fee too which pays for the technicians time to find, trace and rectify faults on the phone and obtain a file list which will be emailed to you for approval.

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Data not on external hard drive and iPhone stuck on Apple Symbol

In this post we discuss what to do when data on an external Seagate hard drive doesn’t show up and what do do about wet iPhones that are stuck on the Apple symbol or in boot loop

Data not backed up on external hard drive

I’m in Belfast and my Seagate Barracuda 1TB internal hard drive which has about 150MB of data on it. Most of the data was backed up on an external hard drive, but there is 10 folders containing about 25MB of Photos and Videos of my Father (since deceased) which were not backed up and are specifically treasured that I would like recovering. Drive has developed a mechanical failure which started with high pitched whistling and then after turning off the power, now just a clicking sounding coming from the drive.

In this example the hard drive has a mechanical fault, a physical problem – the giveaway symptom is the clicking sound. To get the data off of this drive it’s necessary to replace the heads, so it needs to go to a data recovery company that has a clean room. There is no point looking for software, the drive has physical damage and this has to be repaired before the data can be extracted. If you’d like us to recover the data please bring your hard drive into The Mount business centre in Belfast.

iPhone got Wet, now doesn’t recognise

I have an iPhone 6s that was left in my pocket when I went in the swimming pool on holiday last year. Obviously the iPhone got rather wet, I tried to dry it out best I could at the time and when I got home it did recognise on iTunes. But since the screen didn’t display I couldn’t enter my passcode. I tried several softwares to get round this but didn’t work. Then it stopped recognising on iTunes. I have since replaced the screen and battery and tried a different charging cable (not fitted in phone) but nothing. When I test over the battery terminals on the logic board I get 0.3MOhms. I live in Leicester and have a new phone and only want my data (pictures etc) off the phone as my little girls baby pictures are on the phone and I don’t have copies.  I know there is a data recovery centre at Rutland House on Friar Lane in Leicester, could I call in ??

iPhone stuck on Apple logo

iPhone stuck on Apple symbol

My iPhone is stuck on the apple symbol and will not turn on. I’ve tried connecting it to iTunes and putting it into recovery mode and updating the software but it did not work. I do not want to restore the phone as I do not have all the photos and videos backed up. I think that the reason that this has happened was that my phone was completely full and had no storage left so it was struggling to function. I was planning on backing it up and deleting files to free up storage but hadn’t got round to doing so before this happened. I would like to get the photos and videos (and messages etc) off of the phone if possible.

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Retrieve and Recovering Data

In this post we look at retrieving and recovering the data from a variety of devices.

Retrieve data from a Disabled iPhone

My late wife’s iphone has been inadvertently disabled by me and Apple say that I cannot get the data [I only want to see if there are any photographs] without a court order. Is it possible to see the photographs?

Recovering an old hard drive – London

I have an old (1999) hard drive which broke down about 13 years ago. I makes a clicking noise when trying to load. I was wondering if you could try to attempt to recover the data that’s on it please and how much would that cost? I am in central London, near Lombard Street.
IBM Travelstar
Model: DARA-212000
12.07GB ATA/IDE

Travelstar DARA212000

Data recovery SD card

I was wondering if you could help me. Basically my camera SD card when I was viewing photos suddenly stopped working. It just stopped. I then took it out and put it back in, nothing changed. It also won’t let me take any photos on my camera as it says ‘memory card cannot be used’ and asks me to format it -which I have read mostly erases your data which I clearly don’t want to do! But my computer will not recognise even the Nikon SD card when it is in the drive. I am very worried I for no apparent reason have lost all my memories. So I feel naturally very stuck and worried. I think I read you do SD cards? If so, if you could advise me on what to do next and where you are located that would be very helpful.

Recover files from USB stick
My computer is not able to read my USB Stick, I think the stick’s plug might be damaged.

Retrieve data from OnePlus 5T

OnePlus 5T with broken screen, cannot see anything. Phone otherwise working normally. I want to recover photos and other data, not having any luck with downloaded recovery software.

Rescue lost RAID files

We have a 4 drive RAID array on a NAS box and one has failed and the array has failed with it, windows is detecting the drive is there but cannot access the files.
The drive is 4tb and we are looking for a general quote for how much it would cost to recover from the dead drive, we are aware which drive has failed in the array.

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