Help with phones, ransomware and data recovery

I need help here. My laptop has been infected with a malacious virus called ransomware, everything on the lap is encrypted. could you fix it?

Sony M4 Xperia Mobile Phone – Been dropped and has vibration damage to the interior, and power is getting/ going/ registering with the mother board, and therefore cannot access the chip. Wish just to recover PHOTOS/ VIDEOS only. Phone has been examined by another company, however charged were very expensive, hence the description above.

I have a 1tb G-Tech Thunderbolt/USB 3.0 hard drive. Recently it stopped working as I was using it with Pro Tools and shut down the computer. When I restarted the computer I went into Disk Utility to try and repair the drive but as it was doing this it shut down the computer again. I can now see the drive in Finder and Disk Utility but when I double click on the drive it opens a new finder window and sometimes freezes. The rest of the time it will let me see the front face of the drive but nothing else. When I try to copy data to a different drive it freezes again and sometimes shuts the computer down.

Problem is with my iPhone 5c.
I forgot my pincode so cannot get into the phone to get my photos & videos from it. I no longer use this phone as I now have another phone but I desperately want my photos & videos from this phone.
The phone is in full working order I just can’t get into it.

Can see drive in the drives list but can’t access folders and can’t copy them as windows explorer and folders get frozen after I touch any folder. My external device doesnt show up on my macbook or any of my laptops. it used to show up and now it doesnt, sometimes it gets recognised by my macbook air utility. this problem just recently started, i have a lot of data on there that i do not want to lose

External hard drive not working. Once connected to any laptop it’s not connecting to laptop. Have tried it on 2 laptops and 1 desktop at home. Had a local repairer look at it and he said he can’t fix it.
The external hard drive has really important stuff on it, more sentimental stuff and really hope you can help.

Hard drive was showing files but then would go blank on and off. I tried to copy folders from one hard drive to another and it worked with one folder. Now my mac is not registering/recognising the hard drive when I plug it in.

Its turning on but wont let me log on.

I recently had my phone stolen and also had it recovered by the police. I ordered a replacement sim from Tesco however my phone would not work properly for weeks – could not call/text anyone. I finally resorted to taking my phone into Tesco to ask for help. They did a factory reset whilst I was in there and it was only afterwards that I had realised that my dissertation interview recordings were on my phone – in the voice recording app which I did while my IMEI was barred. I have since managed to get the phone unbarred and it now works – however my phone has been constantly restarted during this time. I have tried using both Dr. Fone recovery (did not recognise my phone at all) and Gihosoft (did not find the audio clips nor anything else – just what is on the phone now) with no luck. Do you think there is anyway it can be recovered please? Any chance you can email me a response please rather than a phone call as I have poor signal in my flat.

My 3TB Western Digital My Passport Drive received a hard knock and now displays classic clicking sound of the heads failing to read the disk and the actuator assembly arm jumping back to it’s parked position. The drive does not mount up.

i was in the process of creating an external boot usb drive for windows 10, The installer spent around 6 hours downloading a version of windows, during that time i attached my 500GB external drive to the laptop to move files and photos etc to the external drive. When windows finished downloading, the installer decided it would use my external hard drive as the boot drive and appears to have formatted it as a 32GB drive and all my files appear to be gone.
Is there any chance you would be able to undo this mess that windows made or be able to recover the files? I believe the drive was around half full.

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Macbook Pro Data Recovery

Apple Macbook ProI have a 2011 Apple MacBook Pro (model no. A1286)
For a few months the base of the laptop had been overheating. Then the fan started to make loud whirring noises. Last week when I switched on the laptop all I received was the Apple chime noise and a blank white screen.
I made an appointment at an Apple store Genius Bar where they told me that both the logic board and hard drive are damaged. They can replace these components but are unable to retrieve the data from the damaged hard drive and have advised me to contact data retrieval specialists with regards to this.
I wonder if there is any chance that that data can be retrieved and how much is it likely to cost?

With these questions I initiated an internet search. For those of you who have never searched for anything like this before, I can tell you that there is a lot of information out there. Some sites I visited were rubbish but there were some gems in the search results. One the best was the Johnny Foreigner blog at which taught me what I need to know about recovery of data from MacBooks. I must also give an honourable mention to web site which accurately and understandably explained to me what data recovery actually is and how it worked.

I’ve recently built up rather a mistrust of the information given at the Genius Bars. I think Apple used to try and make sure the staff who were part of these bars at least received some training in troubleshooting Mac problems, now it just seems these are populated by spotty kids fresh out of high school who know practically nothing about fixing Macs – I wouldn’t trust anything they said about data recovery.

A few enquiries to UK data recovery companies Recover Deleted Data ( and Computer Science Labs ( gave me a cost of between £350 and £600 for a Macbook Pro data recovery service. But don’t take my work for it, shop around and see what prices you come up with.

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Legacy Storage: Floppy Drives

Floppy disksNewer floppy drives come with ribbon cables with a connector only at each end. Older drives have ribbons with three connectors, including one in the middle used to attach a second drive. If you are using such a cable, the end connector must be used for the primary drive. Unless you are working with fairly old hardware, this shouldn’t be a common issue. Also, with older drives and power supplies, it was possible to connect the power cable to the floppy drive upside down. This resulted in the floppy’s activity light being on constantly once power was restored to the computer. Modern floppy power connectors can be attached only one way.

Installing a floppy drive is not much different that installing a hard drive or CD drive except that the connectors are a bit different and no jumpers need to be set. Also, floppy drives typically slide into their bay from the front rather than being installed from inside. Occasionally you’ll need to configure the BIOS but this isn’t common.

The day of the floppy drive seems to be coming to an end. Once it is common for computers to boot from USB, there won’t be much use for floppies. Floppy disks can hold only a limited amount of data and are reliable for only short term storage. Their current primary purpose is as boot disks, but as was just mentioned, time is running out even for that role. Some PC’s and laptops are no longer manufactured with floppy drives.

That said, there are still plenty of people who use and are comfortable with floppy drives and disks, and most production environments haven’t provided 100% of their employees with ultra current, state of the art hardware. If you work in an average company, you’ll probably be living with computers with floppy drives for years to come.

Working with Floppy Drives
Much old material was saved to floppy drive and many companies and people have old archived data that they wrote to floppy disk. The disks are usually stored away for many years until curiosity or necessity means the data on them needs to be accessed. At this point, many users will get a nasty shock as they no longer that the hardware that can read the data from a floppy disk. Also, sometimes it is no longer possible to read the information from the floppy disk because over the years, the data has degraded to a point where it can no longer be ready. The answer is to use a data recovery company – these organisations keep a stock of legacy hardware and retain the knowledge of how to use it, sending them floppy disks to recover the data from is quite common. Take a look at blogs such as, and to find the names and locations of such organisations.

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Troubleshooting RAID NAS

An integral part of any IT professional’s job is the ability to investigate and solve problems with RAID and servers. This is known as “troubleshooting” and before we go on to discuss this, let’s clear up and common misunderstanding, the difference between RAID and Servers. Not all servers run RAID, but all RAID are types of servers. RAID is simply a way of enabling computers to use multiple hard drives in a clever way, improving file access speeds and also providing some form of data protection against file loss. RAID comes in a variety of flavours but we can make a general differentiation between smaller home systems and larger business ones.

RAID 5 writes data to all hard disksThe proliferation of NAS hard drives has bought RAID into the home user environment. Most NAS hard drives are multiple hard disk systems containing either 2, 4 or 6 hard drives. Usually these system don’t need to be any larger than this as the average amount of storage a home user needs is will be covered. Home systems run mostly RAID 1 or RAID 5. RAID 1 is called ‘mirroring’ and usually consists of 2 hard disks that are an exact mirror of each other. The idea here is that should one of the hard disks fail, the data is safely preserved on the other. It’s a simple idea that works well. Some 2 disk RAID systems run a RAID 0 structure and RAID 0 is a bad idea because the data stored on a RAID system is divided up between the two drives, with no complete files being stored on either hard drive. Instead when file access from the RAID 0 is requested, the files are constructed from both hard drives and presented as a full file. This only advantage this serves is that the data transfer speeds are incredibly fast. A huge downside is that the is no safety net should either of the hard drives break. Indeed a fail to either drive will result in the total loss of all data, because files are split divided across the two hard drives. Because of this short coming, RAID 0 is hardly used anymore, and understandable so.

The larger NAS hard drives consisting of either 4 or 6 disks run in either RAID 5 or RAID 6. Both these types of RAID provide decent file transfer speeds and offer data protection too. RAID 5 will allow for one of the disks to completely fail and for RAID 6, this becomes 2 hard disks. So, a 6 disk RAID 6 will still work fine if 2 of its drives break and there will be no loss of data.

Troubleshooting RAID and NAS is a skill in itself – many IT professionals are not up to the task as repairing RAIDs and NAS hard drives is something they very rarely have to do. Additionally, there is the added complexity that the user’s data is involved, and any wrong move often results in the user’s data being lost. In both home and work environments, this is bad news as it’s either going to result in the loss of things like family photos and other cherished memories, or it’s going to result in the loss of (sometimes crucial) business data.

Our advice is to not involve inexperienced (although well meaning) computer troubleshooters to attempt to recover the data from any type of RAID systems. This is especially important on the larger RAID 5 and RAID 6 systems, as the more disks that are involved, the more difficult it is to identify the problems and troubleshoot the repair. Instead engage a company that know about RAID and hard drives, such as Emergency RAID Data Recovery or Datlabs Data Recovery, whose RAID recovery pages can be found here and

Regional Locations for RAID and NAS Recovery

Whilst most RAID specialists have only one point of presence in the UK, Data Clinic have regional offices in London, Manchester, Liverpool, Birmingham, Leeds, Glasgow, Northampton, Sheffield and Southampton. They also have a countrywide emergency RAID service that can be called out to any business location. Their main RAID recovery page is here and contains lots of relevant information.

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Troubleshooting A Randomly Rebooting PC

PC troubleshootingMost troubleshooting tasks are unambiguous in terms of a solution. However problems such as randomly rebooting PCs require solutions to be applied that aren’t always apparent. As one gains more experience and becomes more confident in troubleshooting computer and network issues, solutions that are based on past experience often present themselves. The is no short cut to gaining experience and the more troubleshooting you do the more skilled you’ll become and the more solutions you will know.


You receive a trouble ticket saying that for the past several days, one of the computers in the Accounts Receivable department has been spontaneously rebooting. You are assigned to investigate.

Scope of Task


The amount of time required to accomplish this task will vary depending on the cause and solution. Under ideal circumstances, it should take an hour or so


As you will see when you progress through the steps, this issue is difficult to simulate and would require that you be presented with a PC that is actually experiencing this symptom.


Troubleshooting any computer problem involves both drawing on your experience and a certain amount of trial and error. As you gain experience you will be able to assess a particular problem in terms of the most likely cause. You can then test to see whether your assumption is correct. If so, you can implement the solution and resolve the issue. If not, you can move on to the next most likely cause and test for that. Sometimes however, the cause ends up being something unexpected.


This task will show you how to diagnose the cause of spontaneous reboots on a computer.

Equipment Used

Often when you begin troubleshooting a task, you don’t immediately know what tools or equipment will be needed. In this case, in order to successfully resolve the issue, you’ll need a screwdriver and ESD protection.


This task will take you through the steps of diagnosing the cause of a computer spontaneously rebooting, determining the solution, and repairing the computer.

  1. Locate the user of the computer
  2. Have the user explain in detail the nature of the problem. Before even touching the computer, it is important to get as many details about the issue as possible from the user. The following list includes some of the questions to ask in this situation
    1. When did the problem begin?
    2. Were any changes made to the hardware, software, or configuration settings of the computer just prior to the problem occuring the first time?
    3. How often does the computer spontaneously reboot?
    4. What tasks is the user performing just prior to a reboot?
    5. Is there anything that the user does on the computer that decreases or increases the frequency of the reboots

Once this basic information has been gathered it should be possible to use intuition and experience to identify the problem and solve the issue.

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